Chapman Ford

Great sales person We had a very bad experience the first time we purchased a truck from them but they made it right and even delivered or second truck to us after hours We had a very bad experience the first time we purchased a truck from them but they made it right and even delivered or second truck to us after hours and 7 hours round trip so we have purchased several more from them in our family. They are awesome!! We will go to them any time we purchase vehicles in the future.Beth and her team are the best. More

Most Dependable Dealer in Arizona Been taking all four of my Ford Vehicles to Chapman for the past three years. They have always done their best to keep me happy without my own vehic Been taking all four of my Ford Vehicles to Chapman for the past three years. They have always done their best to keep me happy without my own vehicle if repairs could not be finished in one day. I also trust their new car Sales people more than any other Ford Dealer in the Phoenix area. I had problems with Camelback many times and gave up on Sanderson. I take my Lincoln MKX to Chapman for all my Service is well. My only disappointment is the periodic changeover of personnel in the Service area. Having to get to know and establish a relationship with new consultants all the time is not a good thing. However, I know that in this business people are always moving around and even though its not good for the customer, the personnel are always trying to get a better job or whatever lours them away. Bought two new cars from Chapman last month. Had a very good experience and a no hassle delivery. Good Job Chapman. More

Very happy with the service. Will never go to any other Ford dealer for service again. Darius was so pleasant and helpful. I was quoted a price of $600 to fix a problem with my c Will never go to any other Ford dealer for service again. Darius was so pleasant and helpful. I was quoted a price of $600 to fix a problem with my car at Camelback Ford. It would have cost about $350 at Chapman. Because my warranty was expired by a few months although not by mileage, Darius successfully advocated on my behalf and the repair was reduced to $100. Chapman Service Center has certainly earned my loyalty and good will. More

Worst experience ever First off, I bought my car when it was still 5 Star Ford and this is the worst experience I have ever had. First off, the service advisor could not b First off, I bought my car when it was still 5 Star Ford and this is the worst experience I have ever had. First off, the service advisor could not be bothered to do anything. when I called and expressed a interest in comming in he told me to just go to the express lane and they will deal with it. One of the things I needed addressed was the low tire pressure sensor was lit. So I dropped my car off and returned like 4 hours later and after I paid and then went to my car the firist thing I noticed was that my drivers window was down. Not sure why they were parking my car outside with the windows down. then next when I started the car, the first thing I noticed was that the low pressure light was lit. so I got and opportunity to wait another 15 min while that was addressed. they whole reason I dropped the car off was that I did not want to wait around but I did wait around. Also was told that the car wash was broke so that they wouldn't be washing my car. More

Good salesman but service dropped the ball Let me state my sales guy Jerry was great and Marcus in finance was excellent. However during my test drive the check engine light came on, after wait Let me state my sales guy Jerry was great and Marcus in finance was excellent. However during my test drive the check engine light came on, after waiting for some time they told me it was fine and they (service)could not replicate the problem after reseting the ecu. During my drive home the check engine light came on again. When I got home I performed a VHR through SYNC and it reviled that the the car required suspension/brake service. Jerry sent a flatbed to my work picked up the car and dropped off a loaner car. Outstanding. I tell him any anyone who will listen that the car has a VHR that states it needs brake/suspension work on top of the check engine light that makes the car misfire and run terrible. So back to the dealer it goes, couple days later I pick it up and the VHR is still showing brake/suspension work needed. They let me take it home that way with no real explanation as what may be wrong. Mind you they fixed the engine running issue by soldiering an injector wire, anyone could tell that because solder was all over the area where they did it. Anyway sales good, service not so much. More

warranty repair an intermittent problem with a '13 rear light assembly was repaired quickly (the part was replaced), courteously, and I was on my way. can't ask for an intermittent problem with a '13 rear light assembly was repaired quickly (the part was replaced), courteously, and I was on my way. can't ask for more. More

Best Car Buying Experience! This dealership really listens making the purchase of my new C-Max Hybrid a pleasant experience. The atmosphere is great, never noticed high pressure This dealership really listens making the purchase of my new C-Max Hybrid a pleasant experience. The atmosphere is great, never noticed high pressure sales and the entire process was quick. I especially appreciate Internet Manager, Thomas Berg who made the transaction "hassle free" and Marcus in Finance who did not pressure me into extended warranties, etc. I highly recommend Chapman Ford! More

2014 Raptor Bought a 2014 Ford Raptor from Chapman Ford in AZ. We live in Henderson NV. and could not buy this truck in Las Vegas without the local dealers puttin Bought a 2014 Ford Raptor from Chapman Ford in AZ. We live in Henderson NV. and could not buy this truck in Las Vegas without the local dealers putting $5000. or more as dealer ad on's to the MSRP of the Raptor. Beth Fisk worked with us on getting this truck for the MSRP she answered all the phone call, cell and work all my emails and texts. This was wonderful to feel taken care of as a valued customer even though we had never been to the showroom. The truck is great and we could not be more pleased. Thank you ( it was worth the drive to Chapman Ford) More

purchase of used vehicle I just went by to look at an edge Beth was very helpful with Test drive and work me with the help of Marlo very professional and they were able take I just went by to look at an edge Beth was very helpful with Test drive and work me with the help of Marlo very professional and they were able take care of me thank you both. More