Chapman Ford

Focus ST Purchase through David Laner at Chapman Ford When my wife called to see if a Tangerine Focus ST was available as listed on their website, I was skeptical. But David Laner said that he would go o When my wife called to see if a Tangerine Focus ST was available as listed on their website, I was skeptical. But David Laner said that he would go out and "put his hands on it" to make sure that the inventory and website were correct! He texted back that it was available, and then helped me get it the first thing the next morning. David went the extra mile, and made the entire buying process pleasant and easy! I highly recommend David Laner at Chapman Ford!!! More

F150 ordered, great experience Even though they are farther away than two other Ford dealers, my experience with Chapman, particularly David Laner, was the best. I visited three dea Even though they are farther away than two other Ford dealers, my experience with Chapman, particularly David Laner, was the best. I visited three dealers and had the least pressure, best deal and most interaction with David. He was very personable and (just as important) knowledgeable about the product line. I knew about what I wanted, and David spent several hours working with my wife and me to make sure we were going to get what we wanted and needed in our new truck. And he did this on a busy holiday weekend when he probably had plenty of other things to do. When David hasn't been available, Mike Santosuosso has filled in for him. We ended up placing an order for a new vehicle. We are comfortable with the deal we worked out and are just waiting for the truck to come in at which point I will update the review to give my overall conclusions on the whole experience. For right now, though, I appreciate the excellent service we've received so far. More

TATE ,A++++++ Tate was the most professional and knowledgeable and made my car buying experience the least painful and enjoyable time I have had buying a car. After Tate was the most professional and knowledgeable and made my car buying experience the least painful and enjoyable time I have had buying a car. After this experience I am defiantly hooked on ford and will return to Chapman ford for my future vehicles. More

You have got to be kidding me!! Sent over my USAA request for a C-Max and Chapman replied I won't walk into their dealership unless a deal is done as 2 ugly previous dealings with th Sent over my USAA request for a C-Max and Chapman replied I won't walk into their dealership unless a deal is done as 2 ugly previous dealings with these tools has made me very distrustful. They kept saying they could do it but they didn't have my credit... They said they had the deal but when I asked what bank when no applications had been submitted... Then they had my deal but ask them how much at what interest and what payment and 2 days of phone tag asking for the details in writing I was told $730 monthly so did the math and realized they gave me $5000 on a car that KBB says is worth $12000 and my USAA discount gone... 28k car had been financed at 38k. Liars and scammers work here xxxx will freeze over before I deal with them and yes I am keeping my car **update ** I got an email from Sales Director Marlo Watkins apologizing for the games but he just could not send me the deal in writing because I would not understand it! This is after I gave him until Monday to get it to me all I can say is WOW!! Do you think he gets just how offensive he is or are these tools really that ignorant? More

New2016 Explorer Our salesman Tate Wetzel was awesome! He made the process very pleasant! It was the best experience we have ever had buying anew car! Our finance guy Our salesman Tate Wetzel was awesome! He made the process very pleasant! It was the best experience we have ever had buying anew car! Our finance guy was a pleasure to deal with, very quick with the whole process. More

Received the Higest Level of Customer Service I took my 2012 Mustang in because it was leaking coolant. I called first thing on Thursday morning. I explained to Rosie what the problem was and sh I took my 2012 Mustang in because it was leaking coolant. I called first thing on Thursday morning. I explained to Rosie what the problem was and she told me to bring it in but they were very busy and probably wouldn't get to my car until tomorrow. I had the extended warranty which included free car rental. I live further away so with traffic, I didn't arrive there until after 9:30. I have another Ford Dealership much closer to me but my pony only goes to Chapman Ford for any and all services. When I arrived there, Rosie could see that I was distraught over my car. I didn't want to leave it overnight. I gave her strict instructions to be sure it was never parked between two cars, etc. She felt like I was leaving my child with her. I asked her to please call me the minute they knew what was wrong with it. I was on pins and needles waiting at home for her call. She calls me at noon and tells me that my car is READY? I was shocked it was finished so soon and on the SAME day in just a few short hours. She told me that she knew it was hard for me to leave it there so she got to it immediately. It was the water pump that needed to be replaced. When I arrived, my pony was sparkling clean and NOT in between two cars. I honestly don't think she has ever had a woman so freaked out about her car before. She couldn't have provided better customer service. She was simply amazing and exactly the kind of customer service that you just don't see enough of anymore. I hope she is there as long as I have my Mustang. I don't expect anything more to go wrong but if it does, I feel better knowing I can count on her to provide amazing customer service and such professionalism. It was a horrible experience to see coolant all over my garage floor but Rosie made the ordeal better quickly. I just adore her friendly, calming attitude!!!! You are blessed to have her on your team! P.S. My only suggestion would be: To provide rental cars in manual beside automatic. I can't drive an automatic. Well....I can but it's just difficult! :-/ Trish V More

Lackluster Customer Service Today I went into to see my options. I own an 07' Mustang GT and would like to upgrade. I have a child on the way so I am budgeting the best I can. Th Today I went into to see my options. I own an 07' Mustang GT and would like to upgrade. I have a child on the way so I am budgeting the best I can. They offered a lackluster amount of money but I can deal with that. It was the salesman Sean when told I can't afford this made the comment, "Then why are you even here if you had this in your head?" After being told I had a price and it didn't work no matter the reasoning. His comment was, "Do you want me to show you how much you can't afford a new '15 Mustang." At this point he left and they got a new sales rep who was amazing but at this point I had to walk out in anger. Do not go here if you are not willing to bend to their whims! More

FIVE STARS PLUS!!! I recently purchased a new Ford over the phone as I was moving from NJ to AZ. I worked with David Laner who was a delight to engage with. He worked ou I recently purchased a new Ford over the phone as I was moving from NJ to AZ. I worked with David Laner who was a delight to engage with. He worked out a great price, expedited the paperwork and even picked me up at the airport to deliver my new car. Overall, an absolutely first class experience. More

Chapman Ford AZ - Extremely Easy to Work With Disclaimer: I have never purchased a new or almost new (less than 15,000 miles on the car) in the past. Most of the time I just buy cars out right f Disclaimer: I have never purchased a new or almost new (less than 15,000 miles on the car) in the past. Most of the time I just buy cars out right from family members and/or friends. So this is my first impression review of buying a car from Chapman Ford. First off, I dealt with Tate Wetzel directly. I had inquired about a 2014 Ford Mustang GT through the website and apparently it was listed late one night and I had asked about it early the next morning. Chapman Ford had little time to get the car prepped, but Tate assured me everything would be checked, cleaned and spit-shine to perfection. The transmission was manual and I hadn't not driven one for about 10 years so Tate drove me out to the Phoenix Zoo parking lot where I was able to get the feel of a short shift and clutch. The feeling was absolutely amazing and no stalling whatsoever (it's like riding a bike). The car is in tip-top shape and the price was better than almost every other listing out there so I had to jump on this opportunity to own a piece of American Muscle car history. Tate was an absolute joy to work with. He was running around as fast as possible to help me out with the purchase and make sure everything was in place. I got a great interest rate with Mark in financing along with an affordable monthly payment. I would completely recommend Chapman Ford AZ on Scottsdale Rd and E McDowell if you're in the mark for a new or used vehicle. All my apprehensions from previous negative reviews have been melted away as I have my own personal experience to add. Well done Tate, Mark and Chapman Ford. You did great! More

A High Maintenance Customer Review Let me begin by saying I'm aware I am a high maintenance, research obsessed, surprise hating, all around PITA customer.... I question everything, I ta Let me begin by saying I'm aware I am a high maintenance, research obsessed, surprise hating, all around PITA customer.... I question everything, I take notes and then, I don't quite trust the answers, so I question again. We hadn't purchased a new car in over a decade and we had some credit issues. I changed my mind about the car I wanted after the test drive. Everything had to be done quickly because we are about to move cross country. And then, after everything was settled, I went back in 4 days later and questioned everything all over again. I was not an ideal, cookie cutter customer by any stretch and this was not an easy sale for Chapman Ford. They really knocked it out of the park for us. We where *extremely* wary of spot delivery scams and we refused to leave our minivan behind and leave with the new car (and our four kids) until everything was completely buttoned up. Yes, it takes more time this way, but do your homework- read reviews and know what to watch out for. There is much less risk of unpleasant surprises this way.... Until you have approval from an actual finance company things can change or fall through. It's unfortunate, but that's not the dealership, that's the bank. If you know you have credit issues, insist on seeing an approval with the interest rate and payment from an actual finance company before taking delivery. Chapman Ford had no problem providing that information (twice!). We chose Chapman Ford (an hour away) based on reviews (all dealerships have negatives, but they had the least and they don't try to hide their negatives), their BBB bureau standing and the stock and incentives they had on the car we wanted (Ford Flex 2014). We started to deal with another dealership right up the street from our house and they where, in my opinion, disorganized and acted like buying a new car was no big deal... To that I have this to say, You may sell cars everyday, but we don't buy one everyday and it's a huge commitment for our family. Had you treated the process seriously and with respect, like Chapman Ford did, we might have chosen your dealership. We feel like we got an amazing deal on the perfect car for our family. The incentives on top of the reduced price where fair. We recieved a *very* generous trade-in allowance on our 9 year old, 120k mileage minivan. The finance department really busted butt getting us a fair interest rate with absolutely zero down and that was no easy feat. We where treated with kindness, respect, understanding and honesty. Thomas Berg, our salesman, is kind, communicative and non high pressure sales. We didn't feel bullied at any point. Zoe, the finance manager, is very intelligent, good at his job and a no-nonsense, straight shooter. He's got kind of a booming, like-able Tony Robbins thing going on :). The real stand out to us is Lance Rodriguez, the Internet Director. This man is honest, logical, kind and has the patience of a saint. He went above and beyond to alleviate my distrust about the process. He was practically a therapist. All in all, I give Chapman Ford a perfect rating and I highly reccomed them for a great deal and a process that is only as painful as you make it. Thank You!! Job very well done :) More