Chapman Ford

Worst car buying experience After filling out a true car report for a new Fusion Energi, I was connected with Chapman. Once arriving, I was pleasantly greeted with the sales per After filling out a true car report for a new Fusion Energi, I was connected with Chapman. Once arriving, I was pleasantly greeted with the sales person I had been speaking with over the phone. That was about the only positive thing of this experience. From there, I had to visit the dealership 3 times just to get my car detailed because every time I would show up for an appointment, I would wait for over an hour then have to leave for other engagements, without my car being complete. It only got worse after I received my new license plate, only to find out after telling every person I came into contact with that my plate had to transfer... it didn't. I have the special AZ HOV plate, which saves me about an hour a day in the car, and was the only reason I upgraded to the Fusion, so I could keep it. Apparently nobody at the dealership knows how to communicate with the customer but also the MVD... my plate would not transfer! After being frustrated and calling the dealership over and over to only find out my salesperson was no longer there, they would not trade me out of my 2016 into a qualifying 2015 so I could keep my plate. They wanted me to pay the depreciation in my car in order to trade. All of my paperwork shows my plate being transferred and even pointing that out to the dealership, they still blamed the old salesperson, and would not standby anything. I felt like they were using that as an excuse to just brush me off and take advantage of the next customer. As a dealership that deals with these things daily, they should have been up on the latest laws of the state and be able to inform customers of what needs to happen. This was clearly not the case, and ultimately I am paying for them not being educated in their own field. Needless to say, I will never go back to this dealership and I encourage the same to everyone else! More

Excellent Experience! We just ended up buying a truck we loved from Chapman Ford, with great financing and had an overall wonderful experience. After visiting other dealers We just ended up buying a truck we loved from Chapman Ford, with great financing and had an overall wonderful experience. After visiting other dealerships and being strong-armed and manipulated, we went to Chapman Ford. We were expecting similar treament, however we worked with Lance and Kevin and it was the best buying experience ever. We were treated fairly and respectfully. They listened to us and understood what we wanted and could afford. They were sincere and helpful. After buying many cars over the years, this was the best car-buying experience we have ever had. It far exceeded our expectations! Go to Chapman and ask for Lance! More

Bad Buying Experiance I Went to Chapman to trade in my 2013 Ford Fusion-Was working with Salesman Greg and was told a 2015 Fusion Energi was the perfect car for me to trade I Went to Chapman to trade in my 2013 Ford Fusion-Was working with Salesman Greg and was told a 2015 Fusion Energi was the perfect car for me to trade into. After explaining to Greg I didnt think I could afford to trade into a $40,000 car with my negative equity of my trade he promised me with all the rebates the Energi has and with my Z Plan the Energi would be a better cheaper fit for me then a regular S Fusion which I had every intent to leave with. After doing the paper work and agreeing to numbers I waited over 3 hours for finance to come get me to sing papers then after singing Greg handed me a key and told me I cant get my second key or manual until my second signer came to sign the papers 2 days later and walked back into the dealership with out explaining to me the car and its features and leaving me to ask the detail-er how to start the car to go home. He told me to step on both the gas and break and hit the start button. The next day Monday I was forced to call Ford Motor Road Side assistance twice while I waited in 110 degree weather as I couldn't start the car since I was never show how to correctly and being I never had a Hybrid before I wasn't use to the quirt engine or the push to start. I went with my second signee back to the dealership after my second time with Road Side assistance and was told that because it was a Hybrid the engine does not sound like its running and you only need to hit the break and the start button to start the Engine. I told them my Experience with Greg and how I was not show anything on how the new car worked with I left the dealership the day of purchasing the car. Marlon the store director was nice enough to sit in the car with me and drive around the dealership until I felt comfortable with the new car! After driving my Fusion Energi for almost 2 weeks I fell in absolute LOVE with the car not only to get a call from Chapman telling me I have to bring in the car because I could not afford the Energi and my loan would not go through- Which I originally explained to Greg and he promised me a whole different story. I took back to car and worked with Lance Rodriguez and Robert Brown and they were AMAZING and so apologetic for the issues I had while purchasing with Chapman. I was placed into a new 2016 Fusion which I'm not in love with like the Energi but it will have to do.... I would have said I would NEVER buy another car from Chapman but the only was would be to work with Robert or Lance they are honest and do business the right way. I'm still not happy with my Purchase that I'm stuck with for 6 years but Lance and Robert truly did whatever they could to turn around my experience with Chapman . Thank you Lance and Robert! More

DMN Mazda Couldn't be happier with our new Mazda M-3. We received excellent service from this dealership. Our sales associate, Dina Marie Carlino went above a Couldn't be happier with our new Mazda M-3. We received excellent service from this dealership. Our sales associate, Dina Marie Carlino went above and beyond our expectations to make sure we received excellent customer service, it was a great experience, we will always give the dealership and Dina our business. More

Excellent and honest dealership! I absolutely love this dealership! I have never had an easier experience. I have referred several friends and relatives and they have had the exact sa I absolutely love this dealership! I have never had an easier experience. I have referred several friends and relatives and they have had the exact same experience. Our sales person, Kyle was patient and sincere!!! Marlo Watkins is an exceptional director of sales! More

Focus ST Purchase through David Laner at Chapman Ford When my wife called to see if a Tangerine Focus ST was available as listed on their website, I was skeptical. But David Laner said that he would go o When my wife called to see if a Tangerine Focus ST was available as listed on their website, I was skeptical. But David Laner said that he would go out and "put his hands on it" to make sure that the inventory and website were correct! He texted back that it was available, and then helped me get it the first thing the next morning. David went the extra mile, and made the entire buying process pleasant and easy! I highly recommend David Laner at Chapman Ford!!! More

F150 ordered, great experience Even though they are farther away than two other Ford dealers, my experience with Chapman, particularly David Laner, was the best. I visited three dea Even though they are farther away than two other Ford dealers, my experience with Chapman, particularly David Laner, was the best. I visited three dealers and had the least pressure, best deal and most interaction with David. He was very personable and (just as important) knowledgeable about the product line. I knew about what I wanted, and David spent several hours working with my wife and me to make sure we were going to get what we wanted and needed in our new truck. And he did this on a busy holiday weekend when he probably had plenty of other things to do. When David hasn't been available, Mike Santosuosso has filled in for him. We ended up placing an order for a new vehicle. We are comfortable with the deal we worked out and are just waiting for the truck to come in at which point I will update the review to give my overall conclusions on the whole experience. For right now, though, I appreciate the excellent service we've received so far. More

TATE ,A++++++ Tate was the most professional and knowledgeable and made my car buying experience the least painful and enjoyable time I have had buying a car. After Tate was the most professional and knowledgeable and made my car buying experience the least painful and enjoyable time I have had buying a car. After this experience I am defiantly hooked on ford and will return to Chapman ford for my future vehicles. More

You have got to be kidding me!! Sent over my USAA request for a C-Max and Chapman replied I won't walk into their dealership unless a deal is done as 2 ugly previous dealings with th Sent over my USAA request for a C-Max and Chapman replied I won't walk into their dealership unless a deal is done as 2 ugly previous dealings with these tools has made me very distrustful. They kept saying they could do it but they didn't have my credit... They said they had the deal but when I asked what bank when no applications had been submitted... Then they had my deal but ask them how much at what interest and what payment and 2 days of phone tag asking for the details in writing I was told $730 monthly so did the math and realized they gave me $5000 on a car that KBB says is worth $12000 and my USAA discount gone... 28k car had been financed at 38k. Liars and scammers work here xxxx will freeze over before I deal with them and yes I am keeping my car **update ** I got an email from Sales Director Marlo Watkins apologizing for the games but he just could not send me the deal in writing because I would not understand it! This is after I gave him until Monday to get it to me all I can say is WOW!! Do you think he gets just how offensive he is or are these tools really that ignorant? More

New2016 Explorer Our salesman Tate Wetzel was awesome! He made the process very pleasant! It was the best experience we have ever had buying anew car! Our finance guy Our salesman Tate Wetzel was awesome! He made the process very pleasant! It was the best experience we have ever had buying anew car! Our finance guy was a pleasure to deal with, very quick with the whole process. More