Chapman Ford

Waste on time and money Called service department to confirm they had the part I required and was told they did. I made an appointment and drove 45 minutes to get there, only Called service department to confirm they had the part I required and was told they did. I made an appointment and drove 45 minutes to get there, only to be told they would have to order the part and it would take a week. I told the service advisor that the woman on the phone (when I made the appointment) said the part was in stock. The service advisor said, " This happens all the time. They don't know what they're doing in there." I left to drive another 45 minutes home and this dealership is permanently off my list. Don't waste your time and money dealing with these incompetents. More

Brian is the dude Great guy. No pressure. In and out in 2 hours. Blazing fast once I decided to pull the trigger. The other guy was great but I don't remember his name. Great guy. No pressure. In and out in 2 hours. Blazing fast once I decided to pull the trigger. The other guy was great but I don't remember his name. Finance guy too, although I wish he pointed out the boxes he was ticking (like deductible) in the ESP. More

Fantasic service and a wonderful buying experience. I have always hated purchasing new vehicles. I never had the patience for high pressure sales and the games that dealers play with prices and such. I have always hated purchasing new vehicles. I never had the patience for high pressure sales and the games that dealers play with prices and such. My wife is in an electric wheelchair and new medical issues prevented me from getting my wife in my truck anymore. As is the case I needed a van. I cannot sing enough praises about this dealership and Tim Quintana. After I called him on the phone and explained my situation, he drove a vehicle out to my house for my wife and I to look at. While he was here, he helped me to understand the options for the vehicle available to me. I had to order this vehicle from the factory. It took several months to be delivered, and Tim checked on the status of my vehicle weekly. It arrived early, Tim had someone drive to pick it up as soon as it was unloaded off the train saving me a week on delivery. I drove in and signed the papers when he got the vehicle at the dealership. He had my windows tinted and the vehicle detailed and the very next day, he drove the vehicle to my house and delivered it to me. What a wonderful purchasing experience and wonderful people. For the above mentioned reasons, I highly recommend Chapman Ford and in particular Tim Quintana. More

Like buying a car should be Honesty and a no-pressure transaction sums up my experience in purchasing a new F150 from Tim Quintana. Chapman Ford's family atmosphere is like no Honesty and a no-pressure transaction sums up my experience in purchasing a new F150 from Tim Quintana. Chapman Ford's family atmosphere is like no other dealer I've experienced in the valley. Tim is not your typical car salesman, and Chapman is not your 'typical' car dealer. Sincerely, Bill Ladas More

Satisfied customer I recommend Chapman Ford to anyone looking for a team that is honest, professional, and kind. They made me feel comfortable and helped me get the car I recommend Chapman Ford to anyone looking for a team that is honest, professional, and kind. They made me feel comfortable and helped me get the car I wanted. They even spent time educating me throughout the process. More

Manny the magnificent We went to Santan Ford and Horne Ford the service there was mediocre and difficult to get response. They did not have what we were looking for and pus We went to Santan Ford and Horne Ford the service there was mediocre and difficult to get response. They did not have what we were looking for and pushing us to get something else. We went to Chapman Ford very relaxed atmosphere no pressure and worked within our budget. Manny was amazing and stayed past hours to make sure we were satisfied. More

Excellent Service Extended to my Daughter by Jerry Lynch We were searching for a replacement used car for my daughter with the unusual circumstance that I am in California. My daughter detailed for me the ex We were searching for a replacement used car for my daughter with the unusual circumstance that I am in California. My daughter detailed for me the extra care Jerry took in talking her through all the numbers, what she needed to put down and then sending us the remaining paperwork to California and she still drove out with a great deal the same night. I am recommending friends in the Phoenix area to visit here. It may even be worth my while to go down there from the Bay area next time I'm looking More

Best buying experience I've ever had. Requested quote online Saturday night, after unpleasant haggling with a local dealer. Jerry Lynch called me Sunday with a price that was way lower th Requested quote online Saturday night, after unpleasant haggling with a local dealer. Jerry Lynch called me Sunday with a price that was way lower than the local dealer, with none of that old-school back and forth with the sales manager that I had experienced at the local dealership the previous evening. Firmed up the deal on the phone, gave a credit card number for a refundable deposit, and Jerry drove the car to me on Monday afternoon, almost 100 miles! Finance manager Greg Lynch called with a few questions before Jerry got here. (My CU had pre-approved me, perhaps making this easier.) Met Jerry at a fast food place, and signed the papers, while his return driver filled up my new Focus. Night and day difference! Very pleasant way to buy a car. BTW, love the new Focus. More

Fantastic service Rosie in the service center was so nice and helpful.... I've been to another Ford dealership for service and I would NEVER go back! This dealership is Rosie in the service center was so nice and helpful.... I've been to another Ford dealership for service and I would NEVER go back! This dealership is the only place for me I highly recommend it!?????????? More