Chapman Ford

Excellent, attentive service and great price Polly is awesome and exceeded all expectations. She made sure all questions were answered and was never pushy. Price was the best we've seen and thi Polly is awesome and exceeded all expectations. She made sure all questions were answered and was never pushy. Price was the best we've seen and this was the only dealer that had the color we wanted. We are very happy! More

All Black 2017 GT Let me just say that my experience at this dealership has always been a good one. Just recently bought a new 2017 Mustang GT all black, and i am 100% Let me just say that my experience at this dealership has always been a good one. Just recently bought a new 2017 Mustang GT all black, and i am 100% satisfied with my purchase. I would like to thank Timothy Quintana for making it super easy for me to drive away with this beauty. If you are ever in the market for a new ford vehicle or any type of car, give Tim a call, I highly recommend him. If he can help a 22 year old like me get a great deal and walk out with a new car and no regrets then he is the person you need. Once again thank you Tim and Chapman Ford for the great service. keep it UP. More

Waste on time and money Called service department to confirm they had the part I required and was told they did. I made an appointment and drove 45 minutes to get there, only Called service department to confirm they had the part I required and was told they did. I made an appointment and drove 45 minutes to get there, only to be told they would have to order the part and it would take a week. I told the service advisor that the woman on the phone (when I made the appointment) said the part was in stock. The service advisor said, " This happens all the time. They don't know what they're doing in there." I left to drive another 45 minutes home and this dealership is permanently off my list. Don't waste your time and money dealing with these incompetents. More

Brian is the dude Great guy. No pressure. In and out in 2 hours. Blazing fast once I decided to pull the trigger. The other guy was great but I don't remember his name. Great guy. No pressure. In and out in 2 hours. Blazing fast once I decided to pull the trigger. The other guy was great but I don't remember his name. Finance guy too, although I wish he pointed out the boxes he was ticking (like deductible) in the ESP. More

Fantasic service and a wonderful buying experience. I have always hated purchasing new vehicles. I never had the patience for high pressure sales and the games that dealers play with prices and such. I have always hated purchasing new vehicles. I never had the patience for high pressure sales and the games that dealers play with prices and such. My wife is in an electric wheelchair and new medical issues prevented me from getting my wife in my truck anymore. As is the case I needed a van. I cannot sing enough praises about this dealership and Tim Quintana. After I called him on the phone and explained my situation, he drove a vehicle out to my house for my wife and I to look at. While he was here, he helped me to understand the options for the vehicle available to me. I had to order this vehicle from the factory. It took several months to be delivered, and Tim checked on the status of my vehicle weekly. It arrived early, Tim had someone drive to pick it up as soon as it was unloaded off the train saving me a week on delivery. I drove in and signed the papers when he got the vehicle at the dealership. He had my windows tinted and the vehicle detailed and the very next day, he drove the vehicle to my house and delivered it to me. What a wonderful purchasing experience and wonderful people. For the above mentioned reasons, I highly recommend Chapman Ford and in particular Tim Quintana. More