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Chapman Ford
Scottsdale, AZ
619 Reviews
There's no better place to find a new Ford vehicle than Chapman Ford. We feature the entire lineup of Ford vehicles online and in person, including cars, trucks, SUVs, vans, and hybrid vehicles.
Our sales and finance professionals can help you find the perfect Ford for your needs and financial situation. Chapman Ford proudly serves the greater Phoenix area and is conveniently located at 3950 N 89th St., Scottsdale, AZ.
Let our ASE-Certified Master Mechanics and technicians care for your vehicle and keep it running like new. We use genuine Ford parts. Our staff is specially trained to keep your vehicle running in top shape.
Once you have made an appointment, our friendly service advisors will confirm your service time, and answer any questions you may have regarding your vehicle.
View our inventory online or contact us at 480-420-1460 and schedule a test drive of your favorite Ford vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 619 reviews
April 08, 2017
Excellent customer servie We were having transmission problems with our 2006 Ford Escape. Brought it to Chapman Ford, problem solved! Dave was professional and courteous. Conta We were having transmission problems with our 2006 Ford Escape. Brought it to Chapman Ford, problem solved! Dave was professional and courteous. Contacted us along the way to let us know what was happening and being done to resolve the issue. I highly recommend Chapman Ford for any service you may need for your vehicle. More
by azmikmaz
Employees Worked With
Dave Ruttan
April 08, 2017
Very poor. I was speaking with a parts associate over the phone trying to find the right parts for my fusion. He was very disrespectful to me and very mouthy, be I was speaking with a parts associate over the phone trying to find the right parts for my fusion. He was very disrespectful to me and very mouthy, because I was fixing my car myself. I was in the middle of asking him a question and he hung up on me. He was very unprofessional, and I will never return. More
by Mustangman67
Employees Worked With
Part sales
April 03, 2017
Assured and grateful Recently I took our 2012 Explorer, which we bought in 2012 from Chapman, in to be serviced and some other problems taken care of. The Service Rep, Ro Recently I took our 2012 Explorer, which we bought in 2012 from Chapman, in to be serviced and some other problems taken care of. The Service Rep, Rosa Williams took care of me in a most professional and helpful way. Her personality is such that she alleviates any concerns about your car and works to make sure that the check ups and warranties are fulfilled and addressed where appropriate and she is careful to make sure you understand what service will cost and if there are any warranties!! The cost was a little high, but at 60,000 miles plus, you expect some additional costs. I have bought our last three cars at this site, one from Chapman and two from Five Star and I plan to keep buying there in the future...esp. if I can count on service Like I received. Earl & Alma Pearson PO Box 3168 Scottsdale, AZ 85271 More
by Earl Pearson
Employees Worked With
Rosa Williams
March 12, 2017
***** TOTAL BAIT & SWITCH ***** SO I DROVE 4 HOURS TO PHOENIX TO BUY A TRUCK FROM "CORY" IN SALES - LIAR LIAR LIAR...!!!! A HALF HOUR BEFORE I GET TO THE DEALERSHIP, I GET A 'WE SOL SO I DROVE 4 HOURS TO PHOENIX TO BUY A TRUCK FROM "CORY" IN SALES - LIAR LIAR LIAR...!!!! A HALF HOUR BEFORE I GET TO THE DEALERSHIP, I GET A 'WE SOLD IT" PHONE CALL... YET IT'S STILL THERE SITE..??, SO I CALL ANOTHER DEALERSHIP AND THEY LOOK UP THE VIN # OOOOP FUMBLE "DOESN'T MATCH" - CALL ME CRAZY BUT THAT FRAUD AT IT'S FINEST...... ..THEN... TIM - MANAGER THEN TRIES TO SELL ME A WRECKED TRUCK IN THE THEIR BODY SHOP..... THAT'S BEEN ON THEIR LOT FOR 411 DAYS AS A LOANER VEHICLE..... More
by Tami Henderson
Employees Worked With
CORY FAIR
March 06, 2017
SCREWED DON'T take your car or truck here, they will charge you more then other dealers and NOT fix the problem, they start other problems so you have to brin DON'T take your car or truck here, they will charge you more then other dealers and NOT fix the problem, they start other problems so you have to bring it back and they tell you it was something more then what you went in for in the first place, i have had MORE problems with my truck since i got it back from them, DO NOT DO NOT bring your car or tuck in to be fixed here More
by Pissed Off
Employees Worked With
service person don't know there name
February 22, 2017
BAD Service, workmen ship, and OVER PRISED Scammed me into a new power steering hose and lower radiator hose ( i checked with another Ford Dealer and i could buy it from them for $55. less) i b Scammed me into a new power steering hose and lower radiator hose ( i checked with another Ford Dealer and i could buy it from them for $55. less) i brought the truck in because of a whining nose and still not fixed, if you need work done on your Ford take it somewhere else, i walked out $800. less for those two items and still not right More
by Pissed Off
Employees Worked With
don't remember service writers name and never knew the technicians name
February 22, 2017
Liars I was solicited twice by Chapman. On both occasions they fabricated the price and availability of a vehicle. I believe they behave in the worst possi I was solicited twice by Chapman. On both occasions they fabricated the price and availability of a vehicle. I believe they behave in the worst possible manner and show no business ethics attempting to win business. At best this group epitomizes greedy car salesmen More
by CvA
Employees Worked With
Sales manager
February 03, 2017
They sold me a new truck I was just inquiring about a previously owned vehicle and they sold me a new one. I was not even looking to buy a vehicle . I was just looking to see I was just inquiring about a previously owned vehicle and they sold me a new one. I was not even looking to buy a vehicle . I was just looking to see if they might have what I wanted. More
by Garner Sooter
Employees Worked With
Melissa Beautiful, wonderful personality,
January 15, 2017
Worst Experience Worst Dealer I dropped my car off at Chapman ford 1/13/2017 @ 330 pm and was met by service manager John. I was explaining that I took my care to 2 different place I dropped my car off at Chapman ford 1/13/2017 @ 330 pm and was met by service manager John. I was explaining that I took my care to 2 different places and no one would touch it because there was a recall on the Fiesta that only ford could fix, John said that I could drop it off 1/13 and if it was a warranty issue it would be ready. I had questions about a rental, or loaner but left my Drivers license at home, so it wasn't an option. 1/14 @ 9:44 I called and LVM for the service department to check on my car, at 10:03 I received a call from John and he stated that my car wasn't looked at yet, that once his tech gets around to getting to my car and finding out the issue he will call me back. I then receive a call at 11:30 from John saying that the care is covered by the ford warranty for the faulty transmission and that the module will be replaced and since the tech didn't have time to look at my car and was already dealing with 2 other vehicles with the same problem, I asked him if there was a way to get the paperwork ready for the loaner car, and if it could be ready since I would have to take a lunch to run and get one since I get off work @ 5pm, and they close @ 3pm. John stated that I needed to have my CC and I was asking questions in regards to my responsibility of the rental and I was told by John that he was being patient with me, he didn't have the answers to the questions, that there were plenty of Ford dealers, and I was to go pick up my car and take it to another Ford dealer that my vehicle wont be fixed but put back together by 3pm and hung up on me. I called back @ 1140 and talked to Tim the Sales manager and was told within the hour I would have an answer, I am still awaiting contact back. It is now after 230 pm. My vehicle has transmission problems, its not shifting properly, making the engine rev and shift stays over 7rpm. This is unacceptable to be told to take my vehicle to another dealer because a service manager cannot perform the proper customer service and answer simple questions. If I am told to remove my broken vehicle which is under ford warranty from 1 dealer and drive it to another I am making sure this is documented for when I have to get legal representation involved if something happens to my vehicle. After contacting again, trying to confirm if my vehicle would be fixed, i was told no, i drove it in, i could drive it out, or have it towed but needs to be done today by 3pm. UPDATE 1/14 @ 230 After calling several times with No all back, I was told by the receptionist that the Service Department handed her an envelope with my keys and that my NOT FIXED car was in the front parking lot, I called back and Talked again to John Otero, I asked him why is he not fixing my car that is covered by ford, I was told he wasn't going to answer any more of my questions, that my car was waiting outside for me. I told him it shouldn't be driven per his advise on Friday when I dropped it off, He told me I drove it in, I could drive it out, or have it towed, he doesn't care. UPDATE ** 1/14 @ 330 I went to the dealer and was told by Timothy the Sales manager that there was nothing that he could do being the Sales manager and not the service manager. He told me that they have the right to refuse service to who ever they please, which I went to the service department and took pictures, NOT POSTED anywhere. I am utterly disgusted with the lack of service provided by Chapman Ford. I feel that Ford was eager to take my car thinking it wouldn't be a warranty issue and that I would be helping their sales quota, but since it was covered, they didn't want to deal with it. I was never once rude, or extreme until I was told by John Otero to go to another dealer, But asking questions and being informed on my vehicle IS NO REASON TO BE FRUSTRATED with someone who is in customer service. I am very knowledgeable when it comes to cars, grew up with cars, and JOHN OTERO has no clue what the xxxx he was talking about with my vehicle and my asking the right questions to his wrong answers obviously made this go sour. I am not some mindless drone that will let people run over me. I have had my Toyota in a dealer several times, and due to the Awesome Customer service provided at Riverview Toyota and Autonation Toyota that I actually only service my car here!! Chapman FORD is the worst place to service a car, and with the Sales manager just as not caring I would say even to buy a car!!! BEWARE OF THIS DEALER!!!! More
by azmammi
Employees Worked With
John Ortero the Service manager, Timothy Sales Manager
November 21, 2016
Excellent customer service We bought a used 06 Expedition in great shape, we worked with Amelia Martinez, she was great, she was patient with us answered any and all questions a We bought a used 06 Expedition in great shape, we worked with Amelia Martinez, she was great, she was patient with us answered any and all questions and helped us get into a vehicle we wanted, was honest, we didn't have to spend all day there to get the deal done, everyone on staff was friendly More
by JBrown
Employees Worked With
Amelia Martinez
