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Chapman Ford
Scottsdale, AZ
614 Reviews
There's no better place to find a new Ford vehicle than Chapman Ford. We feature the entire lineup of Ford vehicles online and in person, including cars, trucks, SUVs, vans, and hybrid vehicles.
Our sales and finance professionals can help you find the perfect Ford for your needs and financial situation. Chapman Ford proudly serves the greater Phoenix area and is conveniently located at 3950 N 89th St., Scottsdale, AZ.
Let our ASE-Certified Master Mechanics and technicians care for your vehicle and keep it running like new. We use genuine Ford parts. Our staff is specially trained to keep your vehicle running in top shape.
Once you have made an appointment, our friendly service advisors will confirm your service time, and answer any questions you may have regarding your vehicle.
View our inventory online or contact us at 480-420-1460 and schedule a test drive of your favorite Ford vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 614 reviews
February 22, 2017
BAD Service, workmen ship, and OVER PRISED Scammed me into a new power steering hose and lower radiator hose ( i checked with another Ford Dealer and i could buy it from them for $55. less) i b Scammed me into a new power steering hose and lower radiator hose ( i checked with another Ford Dealer and i could buy it from them for $55. less) i brought the truck in because of a whining nose and still not fixed, if you need work done on your Ford take it somewhere else, i walked out $800. less for those two items and still not right More
by Pissed Off
Employees Worked With
don't remember service writers name and never knew the technicians name
February 22, 2017
Liars I was solicited twice by Chapman. On both occasions they fabricated the price and availability of a vehicle. I believe they behave in the worst possi I was solicited twice by Chapman. On both occasions they fabricated the price and availability of a vehicle. I believe they behave in the worst possible manner and show no business ethics attempting to win business. At best this group epitomizes greedy car salesmen More
by CvA
Employees Worked With
Sales manager
February 03, 2017
They sold me a new truck I was just inquiring about a previously owned vehicle and they sold me a new one. I was not even looking to buy a vehicle . I was just looking to see I was just inquiring about a previously owned vehicle and they sold me a new one. I was not even looking to buy a vehicle . I was just looking to see if they might have what I wanted. More
by Garner Sooter
Employees Worked With
Melissa Beautiful, wonderful personality,
January 15, 2017
Worst Experience Worst Dealer I dropped my car off at Chapman ford 1/13/2017 @ 330 pm and was met by service manager John. I was explaining that I took my care to 2 different place I dropped my car off at Chapman ford 1/13/2017 @ 330 pm and was met by service manager John. I was explaining that I took my care to 2 different places and no one would touch it because there was a recall on the Fiesta that only ford could fix, John said that I could drop it off 1/13 and if it was a warranty issue it would be ready. I had questions about a rental, or loaner but left my Drivers license at home, so it wasn't an option. 1/14 @ 9:44 I called and LVM for the service department to check on my car, at 10:03 I received a call from John and he stated that my car wasn't looked at yet, that once his tech gets around to getting to my car and finding out the issue he will call me back. I then receive a call at 11:30 from John saying that the care is covered by the ford warranty for the faulty transmission and that the module will be replaced and since the tech didn't have time to look at my car and was already dealing with 2 other vehicles with the same problem, I asked him if there was a way to get the paperwork ready for the loaner car, and if it could be ready since I would have to take a lunch to run and get one since I get off work @ 5pm, and they close @ 3pm. John stated that I needed to have my CC and I was asking questions in regards to my responsibility of the rental and I was told by John that he was being patient with me, he didn't have the answers to the questions, that there were plenty of Ford dealers, and I was to go pick up my car and take it to another Ford dealer that my vehicle wont be fixed but put back together by 3pm and hung up on me. I called back @ 1140 and talked to Tim the Sales manager and was told within the hour I would have an answer, I am still awaiting contact back. It is now after 230 pm. My vehicle has transmission problems, its not shifting properly, making the engine rev and shift stays over 7rpm. This is unacceptable to be told to take my vehicle to another dealer because a service manager cannot perform the proper customer service and answer simple questions. If I am told to remove my broken vehicle which is under ford warranty from 1 dealer and drive it to another I am making sure this is documented for when I have to get legal representation involved if something happens to my vehicle. After contacting again, trying to confirm if my vehicle would be fixed, i was told no, i drove it in, i could drive it out, or have it towed but needs to be done today by 3pm. UPDATE 1/14 @ 230 After calling several times with No all back, I was told by the receptionist that the Service Department handed her an envelope with my keys and that my NOT FIXED car was in the front parking lot, I called back and Talked again to John Otero, I asked him why is he not fixing my car that is covered by ford, I was told he wasn't going to answer any more of my questions, that my car was waiting outside for me. I told him it shouldn't be driven per his advise on Friday when I dropped it off, He told me I drove it in, I could drive it out, or have it towed, he doesn't care. UPDATE ** 1/14 @ 330 I went to the dealer and was told by Timothy the Sales manager that there was nothing that he could do being the Sales manager and not the service manager. He told me that they have the right to refuse service to who ever they please, which I went to the service department and took pictures, NOT POSTED anywhere. I am utterly disgusted with the lack of service provided by Chapman Ford. I feel that Ford was eager to take my car thinking it wouldn't be a warranty issue and that I would be helping their sales quota, but since it was covered, they didn't want to deal with it. I was never once rude, or extreme until I was told by John Otero to go to another dealer, But asking questions and being informed on my vehicle IS NO REASON TO BE FRUSTRATED with someone who is in customer service. I am very knowledgeable when it comes to cars, grew up with cars, and JOHN OTERO has no clue what the xxxx he was talking about with my vehicle and my asking the right questions to his wrong answers obviously made this go sour. I am not some mindless drone that will let people run over me. I have had my Toyota in a dealer several times, and due to the Awesome Customer service provided at Riverview Toyota and Autonation Toyota that I actually only service my car here!! Chapman FORD is the worst place to service a car, and with the Sales manager just as not caring I would say even to buy a car!!! BEWARE OF THIS DEALER!!!! More
by azmammi
Employees Worked With
John Ortero the Service manager, Timothy Sales Manager
November 21, 2016
Excellent customer service We bought a used 06 Expedition in great shape, we worked with Amelia Martinez, she was great, she was patient with us answered any and all questions a We bought a used 06 Expedition in great shape, we worked with Amelia Martinez, she was great, she was patient with us answered any and all questions and helped us get into a vehicle we wanted, was honest, we didn't have to spend all day there to get the deal done, everyone on staff was friendly More
by JBrown
Employees Worked With
Amelia Martinez
November 05, 2016
Safety recall I was treated as if I was a paying customer and there a safety recall. The service advisor Rosi was great and kept me informed thru the process. The w I was treated as if I was a paying customer and there a safety recall. The service advisor Rosi was great and kept me informed thru the process. The wor was done in a timely manner. I will defenitly return for regular service. More
by blue88Jeep
Employees Worked With
Rosi, James
November 04, 2016
Service Department is Horrendous The service department at Chapman Ford is horrendous. My Ford Focus was having intermittent problems with starting. I contacted the dealer to get it i The service department at Chapman Ford is horrendous. My Ford Focus was having intermittent problems with starting. I contacted the dealer to get it in and was set up with John Otero. His customer service was poor from the very beginning. He told me to get the car in on Friday and they would look at it. After sitting there over the weekend I called on Monday morning and it had not even been looked at yet. May as well have just brought it in Monday morning. After diagnosing it for another 3 days he determined it was a faulty battery, which based off of people with similar problems I wasn't sold on. I agreed to have the battery replaced with the understanding that if this did not fix the issue I would be reimbursed for the cost of the battery. 4 weeks later we are having the same issue with the vehicle not starting. I call to speak to John and he tells me that since the car worked for 4 weeks the battery must have resolved the issue. I guess I didn't get the memo that batteries have a life span of 4 weeks! I will be taking this vehicle elsewhere to be repaired and will be trading it in immediately for a non Ford vehicle. More
by Derek
Employees Worked With
John Otero
October 12, 2016
completely lack of communication I try to reach out the salesman Johnny M nobody knows his schedule i would like to talk with the general sales manager my name is Guadalupe, when fina I try to reach out the salesman Johnny M nobody knows his schedule i would like to talk with the general sales manager my name is Guadalupe, when finally meet with him on Tuesday that was nothing I can do to return the car even tho I try it since Saturday the same day that I purchased the car, I called Sunday with no help at all, called on Monday morning the person on sales department (very rude) told me "I do not want to be involved in anything, he is not here today call him tomorrow at noon" well when I meet with him according to him it was to late for me, he did not explain me at the moment of the purchase that If I change my mind I have to contact him OR THE DEALER(WHICH I DID) I did not have his contact info, I stuck with the car and feeling that he put the blame on me, well I do not have the ability to read minds sadly for me and now I am feeling discourage by one of his comments "I did not twist your arm" means nobody force me to accept the deal.Melissa was my first contact and she is wonderful. More
by Castro4
Employees Worked With
Johnny and Melissa
September 03, 2016
The Best Marlo and Sandra are the best! They actually care and didn't feel like just another client. When I am in the market for another vehicle, I will make s Marlo and Sandra are the best! They actually care and didn't feel like just another client. When I am in the market for another vehicle, I will make sure it is from them and this dealership. More
by Candice
Employees Worked With
Sandra and Marlo
August 29, 2016
Rebuilt transmission I knew there was something wrong with the transmission in my new 2013 Transit Connect, but the shifting got smooth after 2,000 miles. I figured it was I knew there was something wrong with the transmission in my new 2013 Transit Connect, but the shifting got smooth after 2,000 miles. I figured it was just 'settling in'. NOT! At 31,000 miles the 3rd gear went out. Chapman rebuilt it quickly and correctly, at no cost to me. Thanks, David Ruttan. More
by Fran J.
Employees Worked With
Ruttan, David
