Chapman Ford

Happy Customer Tim Quintana took his time to understand our needs and make sure we left HAPPY! My daughter is a HAPPY owner of a new car!! Tim Quintana took his time to understand our needs and make sure we left HAPPY! My daughter is a HAPPY owner of a new car!! More

Service for 2010 Taurus. I made a routine service schedule for my 2010 Taurus. On my to that service,, I discerned an AC problem. Scott managed the scheduling so as to have th I made a routine service schedule for my 2010 Taurus. On my to that service,, I discerned an AC problem. Scott managed the scheduling so as to have the car ready in 24 hours, let me have a loaner, and do the routine service. I have been coming to Chapman for 13 years. I will continue to buy and service there because of the courtesy, professionalism, and quality of such service. More

Fantastic service- no sales pressure I purchased a Ford Explorer from Anna-Maria Theodosopolous who was very helpful, informative and patient with all my questions. While explaining the b I purchased a Ford Explorer from Anna-Maria Theodosopolous who was very helpful, informative and patient with all my questions. While explaining the benefits of the car- she was not hard sell. I would highly recommend the dealership and especially Anna-Marie. More

See Jeremy and Derek After doing some research and inquiries online I was contacted by several dealers. I replied to each of them with my scenario and only heard back from After doing some research and inquiries online I was contacted by several dealers. I replied to each of them with my scenario and only heard back from Jeremy at Chapman Ford, so I thought I'd give him a shot. He and his partner, Derek, found what I was looking for so I decided to buy another one the same day. He came through again so we bought a 3rd..one for me, my wife, and our son. Yep, 3 cars on same day. These guys make it happen. If you go to Chapman, talk to these guys. I also want to thank the sales manager, Michael. All did great and made this family happy. If you go there tell them Brandon and Erin sent you! More

Poor customer service I put $200 down to hold a car than decided not to purchase because of misleading advertisement n manipulation. Now, staff has been very disrespectful I put $200 down to hold a car than decided not to purchase because of misleading advertisement n manipulation. Now, staff has been very disrespectful n unprofessional to me. I have yet received my $200 they have been giving me the round m round and leave over 30 miles away from this dealership, very inconvenience. More

Excellent customer servie We were having transmission problems with our 2006 Ford Escape. Brought it to Chapman Ford, problem solved! Dave was professional and courteous. Conta We were having transmission problems with our 2006 Ford Escape. Brought it to Chapman Ford, problem solved! Dave was professional and courteous. Contacted us along the way to let us know what was happening and being done to resolve the issue. I highly recommend Chapman Ford for any service you may need for your vehicle. More

Very poor. I was speaking with a parts associate over the phone trying to find the right parts for my fusion. He was very disrespectful to me and very mouthy, be I was speaking with a parts associate over the phone trying to find the right parts for my fusion. He was very disrespectful to me and very mouthy, because I was fixing my car myself. I was in the middle of asking him a question and he hung up on me. He was very unprofessional, and I will never return. More

Assured and grateful Recently I took our 2012 Explorer, which we bought in 2012 from Chapman, in to be serviced and some other problems taken care of. The Service Rep, Ro Recently I took our 2012 Explorer, which we bought in 2012 from Chapman, in to be serviced and some other problems taken care of. The Service Rep, Rosa Williams took care of me in a most professional and helpful way. Her personality is such that she alleviates any concerns about your car and works to make sure that the check ups and warranties are fulfilled and addressed where appropriate and she is careful to make sure you understand what service will cost and if there are any warranties!! The cost was a little high, but at 60,000 miles plus, you expect some additional costs. I have bought our last three cars at this site, one from Chapman and two from Five Star and I plan to keep buying there in the future...esp. if I can count on service Like I received. Earl & Alma Pearson PO Box 3168 Scottsdale, AZ 85271 More

***** TOTAL BAIT & SWITCH ***** SO I DROVE 4 HOURS TO PHOENIX TO BUY A TRUCK FROM "CORY" IN SALES - LIAR LIAR LIAR...!!!! A HALF HOUR BEFORE I GET TO THE DEALERSHIP, I GET A 'WE SOL SO I DROVE 4 HOURS TO PHOENIX TO BUY A TRUCK FROM "CORY" IN SALES - LIAR LIAR LIAR...!!!! A HALF HOUR BEFORE I GET TO THE DEALERSHIP, I GET A 'WE SOLD IT" PHONE CALL... YET IT'S STILL THERE SITE..??, SO I CALL ANOTHER DEALERSHIP AND THEY LOOK UP THE VIN # OOOOP FUMBLE "DOESN'T MATCH" - CALL ME CRAZY BUT THAT FRAUD AT IT'S FINEST...... ..THEN... TIM - MANAGER THEN TRIES TO SELL ME A WRECKED TRUCK IN THE THEIR BODY SHOP..... THAT'S BEEN ON THEIR LOT FOR 411 DAYS AS A LOANER VEHICLE..... More

SCREWED DON'T take your car or truck here, they will charge you more then other dealers and NOT fix the problem, they start other problems so you have to brin DON'T take your car or truck here, they will charge you more then other dealers and NOT fix the problem, they start other problems so you have to bring it back and they tell you it was something more then what you went in for in the first place, i have had MORE problems with my truck since i got it back from them, DO NOT DO NOT bring your car or tuck in to be fixed here More