Chapman Ford

Awesome dealership! I am a first time new car buyer. My salesman was Ken. He was not only helpful, but also very courteous. Helped me find exactly what I was looking for I am a first time new car buyer. My salesman was Ken. He was not only helpful, but also very courteous. Helped me find exactly what I was looking for ! The sales team is awesome, and the finance team rocks ! Thank you for the awesome experience ! More

Discusted and disappointed Bought a 2015 Ford Taurus in 2016 brand new. Was given all warranty papers for it. We took car in on tire and wheel warranty and we were told warranty Bought a 2015 Ford Taurus in 2016 brand new. Was given all warranty papers for it. We took car in on tire and wheel warranty and we were told warranty never sent in. We have the warranty papers! This dealership is so Crocked! No stars on rating they don't deserve any stars was forced to rate More

Pleasant Surprise..Anna Theodosopoulos ROCKS!!! I went into Chapman Ford two weeks ago to look at a 2016 Jeep Renegade I found online. I was contacted by their internet sales team member Anna Theod I went into Chapman Ford two weeks ago to look at a 2016 Jeep Renegade I found online. I was contacted by their internet sales team member Anna Theodosopoulos to set up a time to swing in. Prior to my visit to Chapman I had gone to a Chevy dealership. That visit was every cliche of terrible you can imagine. I walked out of that place because otherwise I may have fought a salesman or 5. I despise going to dealership's because I hate the game. No matter how many times I've been told "we don't play games here" I always get pissed off. I meet with Ms. Anna Theodosopoulos, and we sit down and I tell her my story about the Chevy dealership and why they pissed me off. My major problem with them was a car for $13,840 somehow came to be $23,500 after tax, title, licensing, and nonsense dealer add-on bull that no one cares about or wants. I also told her about my "no credit" history. She assured me that they would do what they could for me. I also had $10,000 to put down to offset my no credit. Ms. Anna was a breath of fresh air to the otherwise stagnant, toxic car buying experience. I can't find enough positive adjectives to describe my dealings with her. She was straight up about everything and was only off by 100ish or so dollars on the final price after tax/title/etc. Needless to say I was actually taken aback by how pleasant everything was. All of the auxiliary support staff were fantastic and friendly. They are moving to a new location soon so go visit Ms. Anna for a no nonsense, pleasant car buying experience that won't xxxx you off or leave you regretting your decision. Ms. Anna Theodosopoulos thank you for such a wonderful experience! Chapman Ford you've got a customer and a referral for life because of her. More

BEST CAR PURCHASE WE'VE EVER HAD!!! We came to Phoenix to assist our son with a used car purchase, were from Colorado. In having a idea of used car inventory of the area off the internet We came to Phoenix to assist our son with a used car purchase, were from Colorado. In having a idea of used car inventory of the area off the internet, we visited numerous other dealers before we stopped by Chapman's Ford. What happen next was unbelievable, we were able to speak with MILT WARD & ROB NELSON. These two were more than helpful, I mean they showed us more than we expected in quality, clean used cars within our budget. Never before had we experience a virtual no pressure sales pitch, but seemed they were only interested in finding a vehicle that our son might want. What we experienced was second to none, more choices than we ever expected. We found and purchased what appears to be the cleanest car we could of hoped for, along with a seamless closing with true professionals. Thank you and we will be back for our next buying experience although we are out of town. Milt Ward has gone above and beyond what a sales manager should have to do since closing this sale. In doing so, we have decided to purchase our next car thru Chapman's & Milt Ward although we happen to be from Colorado. We can't say enough good things about Milt and how he continues to take GREAT care of us and our son. Thank you! Chapman Ford for having true professionals like Milt & Rob in your employment. More

Excellent Service, Again! I was fortunate enough to purchase a Ford Explorer in February 2016, which I have been very happy with. The day I picked up the vehicle my sales pers I was fortunate enough to purchase a Ford Explorer in February 2016, which I have been very happy with. The day I picked up the vehicle my sales person introduced me to Rosa Williams and said: "if you ever need anything done to your vehicle Rosa is the person to see." Over the last year or so I have had several oil changes and a few minor adjustments and Rosa has always taken great care of me with a smile. She is always very fast to get back to me when I call and she works around my schedule to get me taken care of in a timely manner. Rosa is a huge asset to Chapman Ford and I feel fortunate to have her as my Service Advisor. Thank you Rosa! More

Happy Customer Tim Quintana took his time to understand our needs and make sure we left HAPPY! My daughter is a HAPPY owner of a new car!! Tim Quintana took his time to understand our needs and make sure we left HAPPY! My daughter is a HAPPY owner of a new car!! More

Service for 2010 Taurus. I made a routine service schedule for my 2010 Taurus. On my to that service,, I discerned an AC problem. Scott managed the scheduling so as to have th I made a routine service schedule for my 2010 Taurus. On my to that service,, I discerned an AC problem. Scott managed the scheduling so as to have the car ready in 24 hours, let me have a loaner, and do the routine service. I have been coming to Chapman for 13 years. I will continue to buy and service there because of the courtesy, professionalism, and quality of such service. More

Fantastic service- no sales pressure I purchased a Ford Explorer from Anna-Maria Theodosopolous who was very helpful, informative and patient with all my questions. While explaining the b I purchased a Ford Explorer from Anna-Maria Theodosopolous who was very helpful, informative and patient with all my questions. While explaining the benefits of the car- she was not hard sell. I would highly recommend the dealership and especially Anna-Marie. More

See Jeremy and Derek After doing some research and inquiries online I was contacted by several dealers. I replied to each of them with my scenario and only heard back from After doing some research and inquiries online I was contacted by several dealers. I replied to each of them with my scenario and only heard back from Jeremy at Chapman Ford, so I thought I'd give him a shot. He and his partner, Derek, found what I was looking for so I decided to buy another one the same day. He came through again so we bought a 3rd..one for me, my wife, and our son. Yep, 3 cars on same day. These guys make it happen. If you go to Chapman, talk to these guys. I also want to thank the sales manager, Michael. All did great and made this family happy. If you go there tell them Brandon and Erin sent you! More

Poor customer service I put $200 down to hold a car than decided not to purchase because of misleading advertisement n manipulation. Now, staff has been very disrespectful I put $200 down to hold a car than decided not to purchase because of misleading advertisement n manipulation. Now, staff has been very disrespectful n unprofessional to me. I have yet received my $200 they have been giving me the round m round and leave over 30 miles away from this dealership, very inconvenience. More