Chapman Ford

A dealership with class I bought my Ford C-Max Energy from Earnhardt Ford in early 2014. After rejecting a zillion of useless add-ons and extra warranties, the seller got me I bought my Ford C-Max Energy from Earnhardt Ford in early 2014. After rejecting a zillion of useless add-ons and extra warranties, the seller got me to buy a D-Fence GPS system for over $200. I thought it might be a good idea because I often forget where I park my car. But I was not told that this service required a subscription after the initial free months. Worse, I was not told that the installation required disabling the DLC connector used for emission testing. For the above reason my car did not pass the emission test this month. I went to Chapman Ford and explained to me what had happened. Not onlyt that, but they fixed the issue at no charge (and in less than 30 minutes!) even though my warranty had already expired. Bottom line: if the car sales division is as good and honest as the service division, your next Ford should be from Chapman. More

Prompt friendly service I had an issue with my keyless entry and scheduled an appointment with the service department . The issue was corrected in less time than I had to fin I had an issue with my keyless entry and scheduled an appointment with the service department . The issue was corrected in less time than I had to finish my complimentary coffee and donut! My Salesman stopped by o say hello while I waited and the Service rep had followed up with an item that had been on order to make sure the request was completed. More

Love my new Ford Escape My husband and I worked with Timothy Q to trade in and leave in a small SUV. We had been to an east valley ford dealer and had an incredibly frustrati My husband and I worked with Timothy Q to trade in and leave in a small SUV. We had been to an east valley ford dealer and had an incredibly frustrating experience, so our hopes were high. Timothy was very real, straightforward and worked with us so we could drive away in a brand new 2018 Escape. I would have given 5 stars but there were a few hiccups along the way (just circumstantial, not Timothy's fault) that resulted in us being at the dealership for a longer amount of time. Positive experience overall, thank you to Timothy and their financial office! More

Candice was excellent to deal with.! All of my expectations were met. My concerns were resolved completely. Everything was done when promised and in a timely manner. I highly recommen All of my expectations were met. My concerns were resolved completely. Everything was done when promised and in a timely manner. I highly recommend Chapman Ford Service and Sales. More

Shane, Rob and Andre are the best. Thank You! OMG, Shane Palmer, Rob Revere and Andre Bruchette are the best. I will tell all my friends and family when in need of any vehicle call to on these guy OMG, Shane Palmer, Rob Revere and Andre Bruchette are the best. I will tell all my friends and family when in need of any vehicle call to on these guys. I will be back no doubt. I love Chapman, nuff said, this crew is great! More

Dropped in for an oil change Even though there were several people ahead of me, I was still able to get my oil changed, car washed, and the basic systems inspected within an hour Even though there were several people ahead of me, I was still able to get my oil changed, car washed, and the basic systems inspected within an hour and a half. Next time I will schedule an appointment so that I won't have to wait as long. More

Great purchasing experience Nice buying experience with attentive staff and a very professional sales team. Test driving three vehicles over two weeks, the sales team were flexib Nice buying experience with attentive staff and a very professional sales team. Test driving three vehicles over two weeks, the sales team were flexible and couldn't have been more accommodating to ensure I finally got exactly the vehicle I wanted. Thank you! More

Excellent Purchase Experience and a Great Deal This the 2nd time I purchased a Ford SUV from Chapman Ford. I got a great experience the 1st time and even better the 2nd time around. The sales manag This the 2nd time I purchased a Ford SUV from Chapman Ford. I got a great experience the 1st time and even better the 2nd time around. The sales manager, Matt, was just God sent with a great, friendly attitude and rock solid determination to find the best deal possible. Regardless of how challenging the negotiation got, Matt always treated me with respect, integrity and made me feel like a valued customer. Going through the finance office was a breeze and Wendy, the finance manager, made this process quick and efficient. Overall, it was an awesome experience and thanks for the great deal you gave me on my 2018 Ford Explorer Sport! -AJ / Chandler, AZ More

J.J. Markley did a fanastic job, the Finance Mgr, Wendy not. J.J. Markley was fantastic in helping me with ordering the right 2018 Ford Mustang GT Premium, with exactly the options I wanted. It was delivered bef J.J. Markley was fantastic in helping me with ordering the right 2018 Ford Mustang GT Premium, with exactly the options I wanted. It was delivered before the time we expected. Price negotiation was smooth, I am very happy with the attention and dedication J.J. provided throughout the whole process. On the other hand, the Finance Manager, Wendy, was totally uncooperative and arrogant. All I asked was I wanted to finance through my OneAZ Credit Union. She did nothing that I asked for, stating several times she's been doing that for over 20 years, etc. In the end it made it way more difficult and complicated to transfer the loan to my Credit Union. All I needed was a purchase order, instead, she started a loan process through Ford Credit. She is either uncooperative or dishonest. Not happy with her or this process. I rated all excellent due to the job J.J. Markley did, not Wendy for sure. More

Excellent Oil change and tire replaced in less than 1.5 hours. Love the new facility, clean and plenty of amenities available. Warranty replacement of the tire Oil change and tire replaced in less than 1.5 hours. Love the new facility, clean and plenty of amenities available. Warranty replacement of the tire was painless. Well done!!! More