Chapman Ford

J.J. Markley did a fanastic job, the Finance Mgr, Wendy not. J.J. Markley was fantastic in helping me with ordering the right 2018 Ford Mustang GT Premium, with exactly the options I wanted. It was delivered bef J.J. Markley was fantastic in helping me with ordering the right 2018 Ford Mustang GT Premium, with exactly the options I wanted. It was delivered before the time we expected. Price negotiation was smooth, I am very happy with the attention and dedication J.J. provided throughout the whole process. On the other hand, the Finance Manager, Wendy, was totally uncooperative and arrogant. All I asked was I wanted to finance through my OneAZ Credit Union. She did nothing that I asked for, stating several times she's been doing that for over 20 years, etc. In the end it made it way more difficult and complicated to transfer the loan to my Credit Union. All I needed was a purchase order, instead, she started a loan process through Ford Credit. She is either uncooperative or dishonest. Not happy with her or this process. I rated all excellent due to the job J.J. Markley did, not Wendy for sure. More

Excellent Oil change and tire replaced in less than 1.5 hours. Love the new facility, clean and plenty of amenities available. Warranty replacement of the tire Oil change and tire replaced in less than 1.5 hours. Love the new facility, clean and plenty of amenities available. Warranty replacement of the tire was painless. Well done!!! More

Great Dave Ruttan was one of the best service advisor I've had in a long time he was very professional and explained everything to me. He is an asset to you Dave Ruttan was one of the best service advisor I've had in a long time he was very professional and explained everything to me. He is an asset to your company. More

Great new place A really pleasant experience from start to finish. My salesman Carlos was very responsive to my needs and made everything work. The new location is re A really pleasant experience from start to finish. My salesman Carlos was very responsive to my needs and made everything work. The new location is really nice. More

Got the exact car I wanted Staff at Chapman aggressively sought the exact vehicle I was interested in. Once delivered, they were very helpful in reviewing all of its features Staff at Chapman aggressively sought the exact vehicle I was interested in. Once delivered, they were very helpful in reviewing all of its features and made sure I knew how to use them. Good customer service. More

JUST CAME IN FOR PARTS. JUST CAME IN FOR SOME TOUCH UP PAINT FOR MY NEW 2018 MUSTANG GT. AS USUAL, EVERYTHING WAS GREAT!!!! EVERYONE WAS READY TO HELP JUST CAME IN FOR SOME TOUCH UP PAINT FOR MY NEW 2018 MUSTANG GT. AS USUAL, EVERYTHING WAS GREAT!!!! EVERYONE WAS READY TO HELP ME AND VERY PROFESSIONAL. More

I Have Found None Better This was my second trip to Chapman Ford and I have to say my search for a shop has ended. The professionalism and pride in their work exhibited by th This was my second trip to Chapman Ford and I have to say my search for a shop has ended. The professionalism and pride in their work exhibited by the QuickLane crew was beyond reproach. More

Great knowledgeable people I have owned around 30 cars in my lifetime. I have to admit that my experience with Chapman Ford rates at the top of the charts. They were respectful I have owned around 30 cars in my lifetime. I have to admit that my experience with Chapman Ford rates at the top of the charts. They were respectful of my time and did not pressure me. They worked with me until I felt comfortable with the deal then made sure the whole experience was perfect by handing over an emaculate vehicle and continued by spending all the necessary time I needed to understand how to operate it. I plan to be a part of the Chapman Ford family for a long time. More

excellent customer service! I was really in between a rock and a hard place with my my vehicle so I went to Chapman Ford and I was lucky enough to have Tim Quintana help me find I was really in between a rock and a hard place with my my vehicle so I went to Chapman Ford and I was lucky enough to have Tim Quintana help me find the car for me. Tim was very diligent and extremely professional in working with me to find the car that best suited my needs. I would recommend any one to go see Tim Quintana at Chapman Ford because of the experience and professionalism I experienced. More

Parts replaces, not mechanics or service providers Had my 2012 Expedition in for a key issue, $690 later I have a new shifter. I asked for the parts to be saved and they were, however the service tech Had my 2012 Expedition in for a key issue, $690 later I have a new shifter. I asked for the parts to be saved and they were, however the service tech told me the gears were worn out. When I got the parts home discovered the park sensor which was held in by two plastic clips was knocked out of place. Snapped back in, and it is once agin very secure. Jim the service manager said replacing the part was the standard option. Gears out of place, ha, standard to replace all parts instead of diagnose and recommend options? Ha Very, very disappointed and will not go to Chapman again. I guess you have to pay for the new dealership location somehow....but not at my ex-expense any longer. More