Chapman Ford

Candice was excellent to deal with.! All of my expectations were met. My concerns were resolved completely. Everything was done when promised and in a timely manner. I highly recommen All of my expectations were met. My concerns were resolved completely. Everything was done when promised and in a timely manner. I highly recommend Chapman Ford Service and Sales. More

Shane, Rob and Andre are the best. Thank You! OMG, Shane Palmer, Rob Revere and Andre Bruchette are the best. I will tell all my friends and family when in need of any vehicle call to on these guy OMG, Shane Palmer, Rob Revere and Andre Bruchette are the best. I will tell all my friends and family when in need of any vehicle call to on these guys. I will be back no doubt. I love Chapman, nuff said, this crew is great! More

Great purchasing experience Nice buying experience with attentive staff and a very professional sales team. Test driving three vehicles over two weeks, the sales team were flexib Nice buying experience with attentive staff and a very professional sales team. Test driving three vehicles over two weeks, the sales team were flexible and couldn't have been more accommodating to ensure I finally got exactly the vehicle I wanted. Thank you! More

Dropped in for an oil change Even though there were several people ahead of me, I was still able to get my oil changed, car washed, and the basic systems inspected within an hour Even though there were several people ahead of me, I was still able to get my oil changed, car washed, and the basic systems inspected within an hour and a half. Next time I will schedule an appointment so that I won't have to wait as long. More

J.J. Markley did a fanastic job, the Finance Mgr, Wendy not. J.J. Markley was fantastic in helping me with ordering the right 2018 Ford Mustang GT Premium, with exactly the options I wanted. It was delivered bef J.J. Markley was fantastic in helping me with ordering the right 2018 Ford Mustang GT Premium, with exactly the options I wanted. It was delivered before the time we expected. Price negotiation was smooth, I am very happy with the attention and dedication J.J. provided throughout the whole process. On the other hand, the Finance Manager, Wendy, was totally uncooperative and arrogant. All I asked was I wanted to finance through my OneAZ Credit Union. She did nothing that I asked for, stating several times she's been doing that for over 20 years, etc. In the end it made it way more difficult and complicated to transfer the loan to my Credit Union. All I needed was a purchase order, instead, she started a loan process through Ford Credit. She is either uncooperative or dishonest. Not happy with her or this process. I rated all excellent due to the job J.J. Markley did, not Wendy for sure. More

Excellent Oil change and tire replaced in less than 1.5 hours. Love the new facility, clean and plenty of amenities available. Warranty replacement of the tire Oil change and tire replaced in less than 1.5 hours. Love the new facility, clean and plenty of amenities available. Warranty replacement of the tire was painless. Well done!!! More

Great Dave Ruttan was one of the best service advisor I've had in a long time he was very professional and explained everything to me. He is an asset to you Dave Ruttan was one of the best service advisor I've had in a long time he was very professional and explained everything to me. He is an asset to your company. More

Great new place A really pleasant experience from start to finish. My salesman Carlos was very responsive to my needs and made everything work. The new location is re A really pleasant experience from start to finish. My salesman Carlos was very responsive to my needs and made everything work. The new location is really nice. More

Got the exact car I wanted Staff at Chapman aggressively sought the exact vehicle I was interested in. Once delivered, they were very helpful in reviewing all of its features Staff at Chapman aggressively sought the exact vehicle I was interested in. Once delivered, they were very helpful in reviewing all of its features and made sure I knew how to use them. Good customer service. More

Excellent Purchase Experience and a Great Deal This the 2nd time I purchased a Ford SUV from Chapman Ford. I got a great experience the 1st time and even better the 2nd time around. The sales manag This the 2nd time I purchased a Ford SUV from Chapman Ford. I got a great experience the 1st time and even better the 2nd time around. The sales manager, Matt, was just God sent with a great, friendly attitude and rock solid determination to find the best deal possible. Regardless of how challenging the negotiation got, Matt always treated me with respect, integrity and made me feel like a valued customer. Going through the finance office was a breeze and Wendy, the finance manager, made this process quick and efficient. Overall, it was an awesome experience and thanks for the great deal you gave me on my 2018 Ford Explorer Sport! -AJ / Chandler, AZ More