Chapman Ford

Excellent service advisor and mechanic I brought my F 150 for the 70,000 mile service. I told Dave Rattan, service advisor, that the brakes were making noise. He made sure everything was ch I brought my F 150 for the 70,000 mile service. I told Dave Rattan, service advisor, that the brakes were making noise. He made sure everything was checked. As it turned out both front and rear brake pads needed replacing. Front rotors and pads were replaced and the rear rotors were machined and pads replaced. The mechanic discovered the right rear axle seal was leaking and also contaminated the park brake shoes. The mechanic was Nelson Nikel. Dave Rattan took me to the service area and showed me the damages prior to fixing. The mechanic also explained what the damage was. When I brought in the truck for the 65,000 mile check I asked about the brake lining and was told everything was ok. The service advisor was not Dave Rattan. My hat goes off to him and the mechanic for discovering the problems. More

Reset my Keyless Lock code After getting my keys locked in the car and no being able to open it with the keyless lock so I had the code reset. After getting my keys locked in the car and no being able to open it with the keyless lock so I had the code reset. More

New raptor Very professional, efficient and fair. Marlo from sales and Lisa in finance went above and beyond - they made what can be a painful process easy! Very professional, efficient and fair. Marlo from sales and Lisa in finance went above and beyond - they made what can be a painful process easy! More

Awesome Service My first visit to have my car serviced was great! Heidi was the nicest person, really genuine and friendly. Even though it was just routine maintenan My first visit to have my car serviced was great! Heidi was the nicest person, really genuine and friendly. Even though it was just routine maintenance, everyone was professional and efficient. Customer service is key in any business and I was impressed by everyone. I waited while the service was being done, was offered coffee and water and relaxed in the comfortable chairs. Before I knew it I was on my way. More

Nice work Rosie did a nice job go getting my car, worked on and back out. Facility is conveniently located, clean, staff is friendly and my car was done Rosie did a nice job go getting my car, worked on and back out. Facility is conveniently located, clean, staff is friendly and my car was done right. More

Jeremy Baker & Lisa - Finance Manager Jeremy and Lisa were great to deal with. I’ve purchased over 20 new cars in my lifetime, and this was the easiest purchase by far. Jeremy & Lisa were Jeremy and Lisa were great to deal with. I’ve purchased over 20 new cars in my lifetime, and this was the easiest purchase by far. Jeremy & Lisa were very professional and very nice and attentive. More

Chapman puts you at ease plus ,A great Coffee Machine Service was great. Since the repair We feel that we. Smell a slight burning smell maybe because of a new part. Also loved the loaner. Rosie is ter Service was great. Since the repair We feel that we. Smell a slight burning smell maybe because of a new part. Also loved the loaner. Rosie is terrific. Plus you have a verry nice young man in customer service at quick Lane ,like Rosie a treasure .Hold on to them ,Customer Service is the key to a good business Judith A Willis More

A dealership with class I bought my Ford C-Max Energy from Earnhardt Ford in early 2014. After rejecting a zillion of useless add-ons and extra warranties, the seller got me I bought my Ford C-Max Energy from Earnhardt Ford in early 2014. After rejecting a zillion of useless add-ons and extra warranties, the seller got me to buy a D-Fence GPS system for over $200. I thought it might be a good idea because I often forget where I park my car. But I was not told that this service required a subscription after the initial free months. Worse, I was not told that the installation required disabling the DLC connector used for emission testing. For the above reason my car did not pass the emission test this month. I went to Chapman Ford and explained to me what had happened. Not onlyt that, but they fixed the issue at no charge (and in less than 30 minutes!) even though my warranty had already expired. Bottom line: if the car sales division is as good and honest as the service division, your next Ford should be from Chapman. More

Prompt friendly service I had an issue with my keyless entry and scheduled an appointment with the service department . The issue was corrected in less time than I had to fin I had an issue with my keyless entry and scheduled an appointment with the service department . The issue was corrected in less time than I had to finish my complimentary coffee and donut! My Salesman stopped by o say hello while I waited and the Service rep had followed up with an item that had been on order to make sure the request was completed. More

Love my new Ford Escape My husband and I worked with Timothy Q to trade in and leave in a small SUV. We had been to an east valley ford dealer and had an incredibly frustrati My husband and I worked with Timothy Q to trade in and leave in a small SUV. We had been to an east valley ford dealer and had an incredibly frustrating experience, so our hopes were high. Timothy was very real, straightforward and worked with us so we could drive away in a brand new 2018 Escape. I would have given 5 stars but there were a few hiccups along the way (just circumstantial, not Timothy's fault) that resulted in us being at the dealership for a longer amount of time. Positive experience overall, thank you to Timothy and their financial office! More