Chapman Ford

Great Job Great customer service and professionalism. I have bought many cars over the years and I very please with the service I have had purchasing my new Tru Great customer service and professionalism. I have bought many cars over the years and I very please with the service I have had purchasing my new Truck. More

A very positive experience It was a pleasure to work with Tim Quintana, the fleet manager at Chapman Ford. He is very professional and he took a lot of time to explain our opti It was a pleasure to work with Tim Quintana, the fleet manager at Chapman Ford. He is very professional and he took a lot of time to explain our options to come up with the best one for us. He made the car purchasing experience very easy and pleasant. More

Immediate response Had to change out 2 rims because of a mixup on the assembly line. A rare happening but Chapman responded with a smile and ordered the rims and changed Had to change out 2 rims because of a mixup on the assembly line. A rare happening but Chapman responded with a smile and ordered the rims and changed them out within the week car looks beautiful thanks for a no hassle visit! More

Great Dealership Their Service department is top notch! Best dealership service department I have ever used. Had some new springs installed a while back and their pric Their Service department is top notch! Best dealership service department I have ever used. Had some new springs installed a while back and their prices were better than what I was quoted by an independent mechanic. Had an issue with my exhaust and Stephen worked hard to make sure it was covered under warranty by a third party company. Take you auto to this dealerships service department, they are great. More

Service Great service and very quick. I liked receiving a copy of the inspection report and knowing the report is maintaining in Chapman's system. I will be Great service and very quick. I liked receiving a copy of the inspection report and knowing the report is maintaining in Chapman's system. I will be back for my next oil change and tire rotation! More

Great service and very quick. Heidi is an excellent service manager. I will be back in the future when the need comes. Thanks again Todd and very quick. Heidi is an excellent service manager. I will be back in the future when the need comes. Thanks again Todd More

My first purchase The dealership is beautiful and the two gentlemen I dealt with were great! Paul and Tom explained everything so I could understand, got me a great dea The dealership is beautiful and the two gentlemen I dealt with were great! Paul and Tom explained everything so I could understand, got me a great deal and included an extended warranty! More

Body repair Excellent work, very good customer service and completed on time, Had to follow up with a minor additional repair after walk through and it was comple Excellent work, very good customer service and completed on time, Had to follow up with a minor additional repair after walk through and it was completed by the next day. More

Was told I'm wasting his time So I bought my Ford Focus 1 year and 11 months ago with 0 miles on it. Today my car engine lost power and started knocking. I called Ford Roadside an So I bought my Ford Focus 1 year and 11 months ago with 0 miles on it. Today my car engine lost power and started knocking. I called Ford Roadside and they towed it into Chapman. My car gets there and I am speaking with Scott a service advisor. He couldn't even do me the courtesy of paying attention to my problem. He is talking to multiple people in the background as I have to repeat myself and ask can you hear me. He calls me back and says there is no oil in the engine and when the last time I changed the oil. Told him October or November that I can't remember. He asked me for a receipt. Mind you my car is still under warranty. Only 15,788 miles on it. Not even 2 years old. I tell him where I usually get my oil change. He calls and I didn't get my last change from my normal place. He calls me back saying that I'm wasting his time that he doesn't have and that he can't get me a loaner vehicle then on next calls changes his story and said he can't fix the engine without receipt. Mind you I found the receipt, but now why would I use a dealership that is rude, unfriendly and basically saying that I drained the oil out my car so I can be without a vehicle and miss time from work. Totally nonsensical. Somehow I will get Ford to their job, but I won't be insulted and scrutinized in the process. By the way I drive maybe 7500 miles a year, and the transmission already misshifts and the Bluetooth doesn't work. More

Quick Lane and Heidi is awesome Could not ask for a better person in quick lane than Heidi. she gets the job done and treats the customer like gold. I will be back again as my 2015 F Could not ask for a better person in quick lane than Heidi. she gets the job done and treats the customer like gold. I will be back again as my 2015 F250 has only ever been service at Chapman ford with Heidi taking it into quick lane. More