Chapman Ford

A New Used Car I was in the market for a new used compact SUV. On my first visit to Chapman, John Christofano accompanied me as I test-drove a Ford Escape. I mention I was in the market for a new used compact SUV. On my first visit to Chapman, John Christofano accompanied me as I test-drove a Ford Escape. I mentioned that my 2 leading choices were a Mazda CX-5 Touring or a Honda CR-V, John and Ben Schwarz looked for them for me, and at one point Ben called and told me about a Mazda CX-5 at a good price. John brought the car in from another lot and took care of me when I came in to test drive it on Saturday (4/28/'18) and as I then went through the process of buying it. There were some delays (some on my part), but overall my experience at Chapman Ford was very good. Ben and John were both friendly, and John in particular was open and did his absolute best for me. Wendy in financing was also very helpful and supportive. More

Excellent service from the service department We had our 2006 Escape in for a "check-up" The service that was recommended was exactly what was needed. They did a great job, keeping us informed abo We had our 2006 Escape in for a "check-up" The service that was recommended was exactly what was needed. They did a great job, keeping us informed about what the vehicle needed and how long it would take. I would highly recommend Chapman to anyone who needs any type of service for their vehicle. Customer satisfaction is number one there! More

New Tires Service was great, got me in and out very prompt Matched prices from competitors Shuttle dropped me off at home and picked me back up when the wor Service was great, got me in and out very prompt Matched prices from competitors Shuttle dropped me off at home and picked me back up when the work was completed Great job More

Ken was a real pleasure to deal with. Ken did not use any high pressure tactics and was very friendly to deal with. One price with no hidden costs and we were out the door. I would recom Ken did not use any high pressure tactics and was very friendly to deal with. One price with no hidden costs and we were out the door. I would recommend Ken to anybody that wanted a reference. More

Positive experience Justin and the team at Quick Lane are the best! I came in for an oil change which was done in a timely manner, the team noticed that there was a safet Justin and the team at Quick Lane are the best! I came in for an oil change which was done in a timely manner, the team noticed that there was a safety problem with the tires. I was notified right away. Justin provided different options and got the car in later that same day to to install. He explained the the warranty and was very patient as I had a few questions. All in all a very positive experience, I have no issue in visiting Quick Lane again for automotive service. More

Matt in Service is excellent! Matt is a very kind and knowledgeable service person. He made my entire process run smoothly. Thank you so much to Matt, in the main service depar Matt is a very kind and knowledgeable service person. He made my entire process run smoothly. Thank you so much to Matt, in the main service department. More

The experience of buying a new car was easy and painless. I met Tim Quintana two years ago when I was servicing my F250 at your location on McDowell. I wasn't in the market at the time, and Tim knew that, yet I met Tim Quintana two years ago when I was servicing my F250 at your location on McDowell. I wasn't in the market at the time, and Tim knew that, yet took the time to talk about the changes the new line of F 250's. He was also interested in my feedback, having been in superdutys for 18 years. Tim was the first call I made when I was ready for a 2018. Tim made the whole process as easy as possible. It was an all around good experience. More

Great service all the way around! I usually feel dealerships are in it to get more money from you. I have had several bad dealership experiences in the past. But not this time. My wife I usually feel dealerships are in it to get more money from you. I have had several bad dealership experiences in the past. But not this time. My wife and I met with Tom Goodfellow for service on our E350 Super duty Van. He was nice and honest. The service area was clean and efficient. Tom listened and was communicative throughout our service. The mechanic (Sorry don't have his name) was diligent in finding and correcting our alignment issue. In the end our Van drives better than it ever had and the price was actually less than what was quoted. They weren't out for my money but instead just to provide great mechanical service and customer service. These two gentleman have gained our business indefinitely due to this experience! Chapman Ford these guys are what ever dealership needs, Thanks! More

Great service Service Department and Quick lane have great service advisors! Does not matter if I have to drive to Scottsdale to get my vehicle taking care! I know Service Department and Quick lane have great service advisors! Does not matter if I have to drive to Scottsdale to get my vehicle taking care! I know service Department always will takin care of me, can’t find the name of my service advisor in your list! But she is fantastic More

Fantastic dealership Marlo Watkins was absolutely awesome and ready to go the extra mile. Highly recommend Chapman ford and make sure you ask for Marlo he is the best Marlo Watkins was absolutely awesome and ready to go the extra mile. Highly recommend Chapman ford and make sure you ask for Marlo he is the best More