Chapman Ford

Recall service on 2017 Fusion I bought the car in Denver; however, as a snowbird, I am going to leave it in Scottsdale year round. I made Chapman my primary dealer, and my service I bought the car in Denver; however, as a snowbird, I am going to leave it in Scottsdale year round. I made Chapman my primary dealer, and my service representative was courteous and helpful. Even though I brought it in at a busy time in the early afternoon, the repair took less than an hour, and my car was returned washed and ready. Tom also informed me about the process of changing the registration from Colorado to Arizona, More

Great experience A great experience in buying a vehicle if there is such a thing! Salesman and finance people were great.. The popcorn was delicious .i had to put th A great experience in buying a vehicle if there is such a thing! Salesman and finance people were great.. The popcorn was delicious .i had to put this as I needed more words. More

Best "no hassle" experience! This has to have been the best experience my husband and I have ever had at a dealership when purchasing a new vehicle. Our sales associate was patie This has to have been the best experience my husband and I have ever had at a dealership when purchasing a new vehicle. Our sales associate was patient and very helpful, while we bounced back and forth looking at multiple trucks. The financing department was very fast and efficient. We were in and out with a new truck in under 3 hours! We were very pleased with our experience at this dealership. More

Surprisingly good experience Salesman was terrific. He was polite, well mannered and very respectful. He wasn't trying to apply pressure and didn't use the tired car salesman line Salesman was terrific. He was polite, well mannered and very respectful. He wasn't trying to apply pressure and didn't use the tired car salesman lines that often border on obnoxious. Instead, Dedrick, my salesman was a pleasant surprise and helped me find the perfect new car for my daughter. More

A New Used Car I was in the market for a new used compact SUV. On my first visit to Chapman, John Christofano accompanied me as I test-drove a Ford Escape. I mention I was in the market for a new used compact SUV. On my first visit to Chapman, John Christofano accompanied me as I test-drove a Ford Escape. I mentioned that my 2 leading choices were a Mazda CX-5 Touring or a Honda CR-V, John and Ben Schwarz looked for them for me, and at one point Ben called and told me about a Mazda CX-5 at a good price. John brought the car in from another lot and took care of me when I came in to test drive it on Saturday (4/28/'18) and as I then went through the process of buying it. There were some delays (some on my part), but overall my experience at Chapman Ford was very good. Ben and John were both friendly, and John in particular was open and did his absolute best for me. Wendy in financing was also very helpful and supportive. More

Excellent service from the service department We had our 2006 Escape in for a "check-up" The service that was recommended was exactly what was needed. They did a great job, keeping us informed abo We had our 2006 Escape in for a "check-up" The service that was recommended was exactly what was needed. They did a great job, keeping us informed about what the vehicle needed and how long it would take. I would highly recommend Chapman to anyone who needs any type of service for their vehicle. Customer satisfaction is number one there! More

New Tires Service was great, got me in and out very prompt Matched prices from competitors Shuttle dropped me off at home and picked me back up when the wor Service was great, got me in and out very prompt Matched prices from competitors Shuttle dropped me off at home and picked me back up when the work was completed Great job More

Ken was a real pleasure to deal with. Ken did not use any high pressure tactics and was very friendly to deal with. One price with no hidden costs and we were out the door. I would recom Ken did not use any high pressure tactics and was very friendly to deal with. One price with no hidden costs and we were out the door. I would recommend Ken to anybody that wanted a reference. More

Positive experience Justin and the team at Quick Lane are the best! I came in for an oil change which was done in a timely manner, the team noticed that there was a safet Justin and the team at Quick Lane are the best! I came in for an oil change which was done in a timely manner, the team noticed that there was a safety problem with the tires. I was notified right away. Justin provided different options and got the car in later that same day to to install. He explained the the warranty and was very patient as I had a few questions. All in all a very positive experience, I have no issue in visiting Quick Lane again for automotive service. More

Matt in Service is excellent! Matt is a very kind and knowledgeable service person. He made my entire process run smoothly. Thank you so much to Matt, in the main service depar Matt is a very kind and knowledgeable service person. He made my entire process run smoothly. Thank you so much to Matt, in the main service department. More