Chapman Ford

Great customer service! I was looking for a new truck and after visiting a few other dealerships in the Poenix area I came back to Chapman to make my purchase. The entire st I was looking for a new truck and after visiting a few other dealerships in the Poenix area I came back to Chapman to make my purchase. The entire staff at this dealership were very courteous and professional throughout the entire process. Jeremy, thank you for taking great care of your customers. I will recommend you to anyone looking to buy a vehicle!! More

the Quick lube team was fast and efficient The quick lube team was knowledgeable, professional and helpful. I bring my car here because I trust that my car with be serviced correctly and quickl The quick lube team was knowledgeable, professional and helpful. I bring my car here because I trust that my car with be serviced correctly and quickly. More

Great Assitance from Roger and Anthony Over the past week I have been shopping all around the valley looking at and driving numerous cars including Hyundai Tucsons, Kia Sportages, Honda CVR Over the past week I have been shopping all around the valley looking at and driving numerous cars including Hyundai Tucsons, Kia Sportages, Honda CVRs, Mazda CX-5s, Ford Escapes, etc. The difficulty I was having was finding the right car at the right price by a salesman I didn't want to throw through a window because of his or his "closer's" rude aggressive approach. I do not make rushed decisions, I do a lot of research, and do not tolerate high pressure salesmen. Roger and Anthony were fantastic, helped me with what I needed, got me a deal I felt was very fair, and treated me with respect. Great work all around. I would absolutely buy from them and recommend them to my friends. More

Good Experience I'd shopped around for some time even looking at lightly used 2017/18 F250's but no one was able to compare to Chapman. I found a few nice used with l I'd shopped around for some time even looking at lightly used 2017/18 F250's but no one was able to compare to Chapman. I found a few nice used with low miles, but compared to what I paid for a new 2018 at Chapman it wasn't even close. Everyone was friendly, very low pressure sales, and they took the time to answer my rigorous barrage of questions. They even found the exact F250 I wanted and had it shipped to Chapman. Overall, very happy! It was a refreshingly good experience and I love my new 2018 F250 Lariat Ultimate!! More

We Keep Coming Back Today I purchased what is the third car our family has purchased from Chapman Ford and Tim Quintana. The customer service Tim provided as always was Today I purchased what is the third car our family has purchased from Chapman Ford and Tim Quintana. The customer service Tim provided as always was above and beyond. He as well as anyone else I came into contact with while purchasing my vehicle were kind and helpful. Which is why we keep coming back. Thanks Tim and thanks Chapman! More

High level of communication and sincere. Good news or bad news on a service visit can be challenging, Heidi always does a great job explaining what my vehicle health clearly and concisely. Good news or bad news on a service visit can be challenging, Heidi always does a great job explaining what my vehicle health clearly and concisely. I have three cars and trucks serviced with her and the experience is consistently pleasant. More

Everything Just Right This was my second time at this dealership, and again I left extremely happy. Great people operating the dealer, very open communication, and I got ev This was my second time at this dealership, and again I left extremely happy. Great people operating the dealer, very open communication, and I got everything I needed. They even put my car through a wash as an extra perk. Highly recommend for car service - I don't think you'll find much better elsewhere. More

Service for AC issue Rosie was very professional and personable. My first experience in AZ and a lot to live up to after the excellent service manager I had in KS. Rosie d Rosie was very professional and personable. My first experience in AZ and a lot to live up to after the excellent service manager I had in KS. Rosie did not disappoint. Kept me informed, provided me with a loaner, and car was ready when promised. More

Good service, poor response from ford roadside service. Dealership was good, but fords roadside service was poor as it took 3 hours for tow truck to show up. once they showed up they were good. Dealership was good, but fords roadside service was poor as it took 3 hours for tow truck to show up. once they showed up they were good. More

New car purchase Want to commend Jesus Marquez for job well done. Made new car purchase a painless experience and was extremely knowledgeable about all the aspect of Want to commend Jesus Marquez for job well done. Made new car purchase a painless experience and was extremely knowledgeable about all the aspect of the new Edge we purchased. Was very patient and thorough in explaining all the features of the cars systems - computer features. More