Chapman Ford

Mariner Repair Ryan was not my scheduled service advisor but he helped me anyway, He was personable, listened to what was wrong, and great communicating with me. R Ryan was not my scheduled service advisor but he helped me anyway, He was personable, listened to what was wrong, and great communicating with me. Ryan made the experience super great. Even when I was signing the bill for almost a $1,000 (ouch!). He still made me smile. Great employee!!!! More

Easy choice! It was my second time at Chapman Quicklane after moving to AZ. Heidi and her team were quick and efficient, explaining the charges on my bill and why It was my second time at Chapman Quicklane after moving to AZ. Heidi and her team were quick and efficient, explaining the charges on my bill and why I had them-and not trying to upsell me on services I didn’t really need. Plus, I left my water bottle there and Heidi called me personally to tell me! Love bringing my car here! More

Very good good attention, I hope to return in 18 months with better credit score to do a business for a focus thank you very much for the business good attention, I hope to return in 18 months with better credit score to do a business for a focus thank you very much for the business More

Very pleasant experience Things went smoothly and quickly. Paperwork was ready when I arrived for my appointment and was out in about an hour. The sales rep was easy to work Things went smoothly and quickly. Paperwork was ready when I arrived for my appointment and was out in about an hour. The sales rep was easy to work with and there was no pressure what so ever. The sales rep picked me up at my house and drove me back to the dealership so I didn't have 2 cars; a very nice gesture. More

Dedrick went above and beyond to make our experience an exceptional one. I would send our children, family, and friends to him to purchase a car/truck. From the time we stepped to make our experience an exceptional one. I would send our children, family, and friends to him to purchase a car/truck. From the time we stepped into the dealership, he was nothing but a gentleman and attended to all our needs. He personally came to our home to bring us the second key and owner's manual rather than us waiting at the dealership. He is an asset to your team/family. I will definitely refer him and use him for any of future purchases. More

great overall experience Always have a great experience at Chapman.....had the car I wanted on the lot, I never felt pressured and the price for the car and my trade in were v Always have a great experience at Chapman.....had the car I wanted on the lot, I never felt pressured and the price for the car and my trade in were very fair! The dealership itself could use some workstations and other items to keep people busy while they are waiting. Put a few PC's in there and you are good to go! More

Great Service Experience Byron Mead was excellent and very helpful. Great customer service in the service department and would recommend this dealership to others. Keep up the Byron Mead was excellent and very helpful. Great customer service in the service department and would recommend this dealership to others. Keep up the great work More

My salesman John Dcristafaro did a great job working for me Chapman is a long time dealership with a great reputation and I felt comfortable buying my Escape from there dealership. This is my second Ford Escap Chapman is a long time dealership with a great reputation and I felt comfortable buying my Escape from there dealership. This is my second Ford Escape in six years and I had great service with the last one and looking forward to driving my new 2018 More

Great service department Rosie is great at attending to our auto service needs. Look working with her. John JJ in sale always treats my needs with concern and care. We’ve purc Rosie is great at attending to our auto service needs. Look working with her. John JJ in sale always treats my needs with concern and care. We’ve purchased six vehicles from him over the past 5 years More

Chapman Ford Scottsdale Report Card Easy appointment process/easy drop off/timely service/Matt my service adviser was excellent/very happy with all aspects of my service experience/than Easy appointment process/easy drop off/timely service/Matt my service adviser was excellent/very happy with all aspects of my service experience/thank you More