Chapman Ford

1st service at this dealership Repaired a bad window regulator. Service was quick and everyone was friendly. The facility is new and easily accessed. Will go there again for future Repaired a bad window regulator. Service was quick and everyone was friendly. The facility is new and easily accessed. Will go there again for future service. More

Easy Sale! Morgan was great - we coordinated mostly via email and text and he was able to find the car we wanted at another dealership and have delivered for us. Morgan was great - we coordinated mostly via email and text and he was able to find the car we wanted at another dealership and have delivered for us. It was nice not having to spend 6 hours at the dealership buying a car. Everyone was friendly and accommodating and I love my new Explorer! More

Cody Pratt and his Performance Technicians did an excellent job on an install on my Ford F-150 FX4. Quick, Efficient, Quality Work and very professional! I will and his Performance Technicians did an excellent job on an install on my Ford F-150 FX4. Quick, Efficient, Quality Work and very professional! I will be recommending Cody and his team to others and will be back myself in the future! Thank you! Kirk Reinke More

great service! Matthew was extremely helpful and worked with us the entire day to get me the car I wanted for the price that would work financially. He came over to Matthew was extremely helpful and worked with us the entire day to get me the car I wanted for the price that would work financially. He came over to us immediately after we got to the lot and really made sure that I got what I wanted. He even went out of his way to show me how to set up my phone and also showed me what/where all my buttons were in my new car so I wouldn’t have to sit and figure it out on my own. Lisa in finance was also very nice and helpful in getting everything settled and in place for my finances! More

Platinum Experience I was comfortably greeted as I comfortably walked in the front door. The salesman was knowledgeable and very pleasant throughout the transaction. Fina I was comfortably greeted as I comfortably walked in the front door. The salesman was knowledgeable and very pleasant throughout the transaction. Finance was friendly and speeding not to drag the process out. I am very happy with my new F150! More

2017 Ford Explorer Platinum Tire Problems Took my Ford Explorer to Chapman Ford to resolve an issue with premature tire wear and failure. The tires had only 22.000 miles on them and needed to Took my Ford Explorer to Chapman Ford to resolve an issue with premature tire wear and failure. The tires had only 22.000 miles on them and needed to be replaced. The tire manufacturer would only allow the replacement of the front tires at no cost to me, but not the rear tires. I contacted Ford Corp. and they only offered $90 for the rear tire replacements. I appealed my case to the service advisor, Tom Goodfellow, that was assigned to me the first day I took the vehicle in. Tom took my case to Chapman management and got me the full credit on the rear tire replacements. Chapman Ford and specifically Tom Goodfellow took care of the problem in a very professional manner and supported a customer that has been loyal to them for many years. At the end of the day I walked away feeling like my business was important to them long term and they did the right thing. Thank you Tom and Chapman Ford. More

new experience great and friendly staff, really guided me through my first purchase at a dealer, ricardo in sales and wendy in finance helped me fully understand all great and friendly staff, really guided me through my first purchase at a dealer, ricardo in sales and wendy in finance helped me fully understand all terms and conditions and made sure i was getting a quality vehicle. More

Oil change and inspection I was so pleasantly surprised of the level of professionalism and courtesy extended to me by my service tech, Heidi. This was the first time I brough I was so pleasantly surprised of the level of professionalism and courtesy extended to me by my service tech, Heidi. This was the first time I brought my Ford in to be serviced, and I absolutely intend to continue having it serviced at this location. She even offered to help my husband install a cabin air filter in his Buick as a courtesy. I was really amazed! More

Service Came in for routine Mtc check. It was done in a reasonable amount of time and technician alerted me to a problem with my car that needs to be taken c Came in for routine Mtc check. It was done in a reasonable amount of time and technician alerted me to a problem with my car that needs to be taken care of sooner than later. More

Electrical Wiring and Tires Rosi Williams worked my issues quickly and got me on my way. Chapman only repaired what was needed. I also feel I got a top set of new tires at a co Rosi Williams worked my issues quickly and got me on my way. Chapman only repaired what was needed. I also feel I got a top set of new tires at a competitive price, which I did not expect. It saved me from having to go to another location for tires. More