Chapman Ford

had our truck in for the same problem three times. Each time they sold me parts that didn't fix the problem. They put a bearing in the wrong wheel and wanted to charge me to put it in the correct whee Each time they sold me parts that didn't fix the problem. They put a bearing in the wrong wheel and wanted to charge me to put it in the correct wheel. After I left 2 messages for the GM. A service manager called me back and said he would put the bearing in the correct wheel at no charge. The first service manager, Shawn, would not help me at all. approximately 6 weeks ago it was in for the same problem whit the wheel and a should when the truck started. After telling me they couldn't replicate the sound I offered to come in and show them. The advisor informed me that he would have the lead tech check it out. The advisor called me back to tell me it was the starter and they wanted to put a new starter in. After picking up the truck and driving it it was making the same exact sounds. This time I called the service manager, Shawn, who told me to bring it in. Once again I offered to drive the truck with the tech. They declined my offer. When the service advisor called and advised me that it needed a new bearing and a $6000 cam timing device, I found out that they had put the bearing in the wrong wheel and the new starter was obviously not the problem. I feel totally ripped off! I am going to pick up the truck and take it to a reputable service department for an independent evaluation of the service that was performed at Chapman Ford. When asked for a written estimate, it is not the $6000 that he quoted me, it is $7000! More

Definitely a must go to dealership they like to work around anything and will set you up!! around anything and will set you up!! More

Stopped by the Chapman dealership to get educated on a King Ranch F150. Was helped by Michael Brill. He was very professional, friendly, knowledgeable & above expectations in every way. Thank you, Michael King Ranch F150. Was helped by Michael Brill. He was very professional, friendly, knowledgeable & above expectations in every way. Thank you, Michael. Frank Schubert More

All these years I've been buying from Rodeo Ford and it took buying our last Ford before I found the perfect partnership in Kelly and Chapman. Thank God! took buying our last Ford before I found the perfect partnership in Kelly and Chapman. Thank God! More

Bryan Milan at Chapman Ford is very douchey. He lied to me and pulled a “bait and switch” on me. He said they would order a Raptor R for me at MSRP, $117,000, if I came down and put down a non-r He lied to me and pulled a “bait and switch” on me. He said they would order a Raptor R for me at MSRP, $117,000, if I came down and put down a non-refundable deposit. I told them that I’d pay in full, cashiers check, if they could give me the truck at MSRP. They said they would. I got down there and they said MSRP was $157,000 because they added a dealer “addendum” or markup to the MSRP. Newsflash, MSRP is manufacturer’s suggested retail price and does not include dealer markups or addendums. So they also lied to me and treated me like I was a gullible idiot who is willing to throw away my money. Their sales motto is, “A fool and his money are soon departed.” They treated me like I was a complete financial idiot. Yes, I understand that the Raptor R is in very high demand and low production, and therefore it’s fetching a premium price. And I understand that financially illiterate morons will pay that price. They certainly treated me like a financially, illiterate moron! They thought they could take my money. I walked away. And they don’t give a xxxx about disabled veterans. Don’t go to Chapman. More

My wife and I have bought many new Fords in our life and more so recently. I'm here to tell you we have never had such a great experience as we have dealing Kelly Coopper. Our transaction is almost final, more so recently. I'm here to tell you we have never had such a great experience as we have dealing Kelly Coopper. Our transaction is almost final, and she has walked us all the way through waiting for an ordered Bronco Sport. She took the frustration of car buying away and got to business. Thank you, lady, for all you have done. You are a pleasure! More

We recently purchased a 2025 Ford Mustang GT at Chapman Ford in Scottsdale, Arizona. Everyone we crossed paths with were professional, yet made us feel like family. Chelsea was waiting for us, as we had Ford in Scottsdale, Arizona. Everyone we crossed paths with were professional, yet made us feel like family. Chelsea was waiting for us, as we had called in. After explaining what we were looking for, she introduced us to Mike Brill. Between the two we were able to quickly execute our wishes, where we were all happy. We highly recommend Mike Brill and the entire team at Chapman Ford in Scottsdale! More

Charged 205 for diagnosis, then ask for $450 more to continue diagnosis. Classic bait and switch. continue diagnosis. Classic bait and switch. More

Christian has proven to be an Outstanding salesman, he was very professional. He listened to our concerns and answered all of our questions. was very professional. He listened to our concerns and answered all of our questions. More