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Chapman Ford

Scottsdale, AZ

4.7
622 Reviews
There's no better place to find a new Ford vehicle than Chapman Ford. We feature the entire lineup of Ford vehicles online and in person, including cars, trucks, SUVs, vans, and hybrid vehicles. Our sales and finance professionals can help you find the perfect Ford for your needs and financial situation. Chapman Ford proudly serves the greater Phoenix area and is conveniently located at 3950 N 89th St., Scottsdale, AZ. Let our ASE-Certified Master Mechanics and technicians care for your vehicle and keep it running like new. We use genuine Ford parts. Our staff is specially trained to keep your vehicle running in top shape. Once you have made an appointment, our friendly service advisors will confirm your service time, and answer any questions you may have regarding your vehicle. View our inventory online or contact us at 480-420-1460 and schedule a test drive of your favorite Ford vehicle.
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3950 N 89th St.

Scottsdale, AZ

85251

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Showing 622 reviews

February 21, 2025

Stopped by the Chapman dealership to get educated on a King Ranch F150. Was helped by Michael Brill. He was very professional, friendly, knowledgeable & above expectations in every way. Thank you, Michael More

by fschubert1
Recommend Dealer
Yes
Employees Worked With
Michael Brill
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2025

All these years I've been buying from Rodeo Ford and it took buying our last Ford before I found the perfect partnership in Kelly and Chapman. Thank God! More

by jimharrison1950
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Chapman Ford responded

We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!

February 07, 2025

Bryan Milan at Chapman Ford is very douchey. He lied to me and pulled a “bait and switch” on me. He said they would order a Raptor R for me at MSRP, $117,000, if I came down and put down a non-r More

by jamieprater
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bryan Milan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Chapman Ford responded

Hello Jamie,  Thank you for bringing your concerns to our attention. Albeit a completely incorrect account of our interaction with you. We have multiple communications in writing with you stating there is a market adjustment.  There is no bait and switch; we were very upfront about the market adjustment.  At more than one point, you acknowledge the fact you were advised we were asking for a market adjustment and that we would be willing to adjust the market adjustment for you but that you still would not be interested. Best regards, Jamie Palmisano Internet Director Chapman Ford

Feb 09, 2025 -

jamieprater responded

I’m completely correct and you are completely incorrect. Bryan saw “gullible sucker” on my forehead and tried to take advantage of me. He promised to order at MSRP and pulled a “bait and switch” on me and lied to get me in. Jamie

Feb 09, 2025 -

jamieprater responded

Do you have the recording of the telephone conversation when I spoke to Bryan on the phone? No, you don’t because If you did, you would know that he lied to me and pulled a bait and switch and told me that he could get me the truck at MSRP. Yes, we did discuss a market adjustment, but that doesn’t change the fact that he still lied to me and did a bait and switch to get me into the showroom. Do you have a recording of our phone conversation?

Feb 09, 2025 -

jamieprater responded

Do you have a recording of our phone conversation? No, I don’t think you do. If you did, you would know that Brian lied to me and pulled a bait and switch. On our phone conversation, he said that he could get me the truck for MSRP with no market adjustment. When I got into the showroom, he added the market adjustments and yes, we did discuss it as I tried to get him to come way down, but he refused. You don’t know what he promised me on the phone because there is no Recording of our phone call.

January 16, 2025

My wife and I have bought many new Fords in our life and more so recently. I'm here to tell you we have never had such a great experience as we have dealing Kelly Coopper. Our transaction is almost final, More

by jimharrison1950
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Chapman Ford responded

Thank you for your review! We are happy to see that you had a good experience with Kelly Cooper. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

December 19, 2024

We recently purchased a 2025 Ford Mustang GT at Chapman Ford in Scottsdale, Arizona. Everyone we crossed paths with were professional, yet made us feel like family. Chelsea was waiting for us, as we had More

by Penni
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Brill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Chapman Ford responded

Thank you for taking the time to provide us with a positive review of your experience with Chelsea and Mike. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.

December 03, 2024

Charged 205 for diagnosis, then ask for $450 more to continue diagnosis. Classic bait and switch. More

by mcraghan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emilio
Dec 05, 2024 -

Chapman Ford responded

Mcraghan, I apologize for the confusion. A Technician Diagnosis is separate from the recommended repair. We refunded your diagnosis in an attempt to resolve your concern. Call me directly if you have any concerns, (480) 212-4773. Sincerely, Robert Rose Service Director Chapman Ford

November 27, 2024

Christian has proven to be an Outstanding salesman, he was very professional. He listened to our concerns and answered all of our questions. More

by Wallst_junkie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Patrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Chapman Ford responded

We appreciate you sharing the positive feedback on your experience with Christian. We take pride in serving our customers and hope to see you again soon!

November 26, 2024

Chapman ford has always been good to us! Christian was great to work with during the sales process. He is super easy to talk to! Thanks again for a great product at a great price! We will be More

by sstricklin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Patrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Ginsberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Chapman Ford responded

Thank you for your review! We are happy to see that you had a good experience with Christian. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

November 22, 2024

Great deal good deal why fifteen words i don't have time for fifteen words More

by davidgsteffen
Recommend Dealer
Yes
Employees Worked With
Christian Patrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Chapman Ford responded

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

November 08, 2024

Late yesterday afternoon, it was my pleasure and good luck to meet Service Advisor, Richard P... I had a rear inside sensor-controlled light that would not turn off. As a walk-in customer, Richard took More

by srwapon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Poole
Nov 11, 2024 -

Chapman Ford responded

Thank you for your review! We are happy to see that you had a good experience with Richard. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

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