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Chapman Ford Northeast Philadelphia - Service Center

Philadelphia, PA

3.4
375 Reviews

375 Reviews of Chapman Ford Northeast Philadelphia - Service Center

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June 07, 2015

Service department horrible I have 2014 Ford Escape with 13500 miles. Calling the service department is a joke takes 15-20 minutes to talk to a guy who is indifferent and not int More

by AGJ06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Didn't get his name
Jun 25, 2015 -

Chapman Ford Northeast Philadelphia responded

Hello, We are sorry to hear that you were not satisfied with your experience here at Chapman. Unfortunately, to make warranty determinations, we do have to examine the vehicle and affected parts firsthand to ensure that any information we provide you will be correct. Due to power issues last week, our service department is experiencing unusually extraordinarily high volumes of work and calls, and we apologize if that resulted in a rushed or overly brusque conversation as this does not represent the average experience at our dealership. Making sure our customers are well taken care of is one of our highest priorities, and we would like the chance to discuss your experience and see if there is anything we can do to address your concerns. Please call us at 215-698-7000 and ask for our service manager, Pete Wilkens, or our general manager, Jim Casey, both of whom would be happy to speak with you.

January 25, 2014

Chapman Volkswagen is horrible. This is the worst service department I have ever taken my car to. I had my vehicle over for service 4 times and was told nothing was wrong with my car. The 5th time mu More

by sherperr
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
scott- mechanic, renee receptionist
Feb 19, 2014 -

Chapman Ford Northeast Philadelphia responded

Hello Sherperr, We here at Chapman Northeast do our best to provide a great experience for our customers, and we are sorry to hear that you were not satisfied. Unfortunately, without more information about your appointments (such as the dates and name on on file), we cannot look further into the situation. We take our customer feedback very seriously and would like to address the issues you experienced so that they do not occur again. Please call us at 215-698-7000 and ask to speak to Henry Hess, our service manager, or Jim Casey, our general sales manager, so that they can discuss your visit.

September 12, 2012

Took my truck for a a door ajar light on switch to be repair and got my truck back tje same way.nothing was fix and i was charge over 200 dollars for nothing that they fix.im taking this further,getting More

by Rmcalle8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob
Sep 13, 2012 -

Chapman Ford Northeast Philadelphia responded

Our service manager has reached out to you to address your concerns, and we hope that the issue has been resolved to your satisfaction. If you have any further questions or comments, we encourage you to contact us so that we can assist you. Thank you for doing business with us here at Chapman Northeast.

June 01, 2012

Every time I go in for service, I'm in there for 4+ hours, last time I was in there for just an oil change and tire rotation and was there for 6 hours!!! I got there today at 8 am to have my ac system More

by michelleq71
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
All
May 12, 2011

Great serivce when ever i have an issue with my car they are always their 2 help out with my problem that i have had with my car they never would just say any old thing 2 pass off on the customer they stand More

by kaquabug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Alampi
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