Chapman Ford Northeast Philadelphia - Service Center
Philadelphia, PA
375 Reviews of Chapman Ford Northeast Philadelphia - Service Center
Service department horrible I have 2014 Ford Escape with 13500 miles. Calling the service department is a joke takes 15-20 minutes to talk to a guy who is indifferent and not int I have 2014 Ford Escape with 13500 miles. Calling the service department is a joke takes 15-20 minutes to talk to a guy who is indifferent and not intersted in your problem. My back breaks started making noise 2 days ago and I was told by another mechanic that the driver side back break was totally worn and rubbing on the router. When I suggested that this was defective and should be covered under warranty he quickly said no he would have to look at it it could be the way I drive. If both back breaks were worn I might agree but only one is. He was trying to get off the phone and didn't even have my name so I could come in Monday. I hung up called Winner Ford in Cherry Hill and had a totally different experience I have an appointment first thing Monday and spoke with a helpful service advisor. Chapman will not be getting any future business from me. More
Chapman Volkswagen is horrible. This is the worst service department I have ever taken my car to. I had my vehicle over for service 4 times and was told nothing was wrong with my car. The 5th time mu service department I have ever taken my car to. I had my vehicle over for service 4 times and was told nothing was wrong with my car. The 5th time must be a charm because they fixed everything. How can you fix something that I was constantly told was never broken? Service receptionist had an attitude with us. When we asked to speak to a service manager our mechanic got on the phone and said he was the assistant service manager, which we later found out was not true. Called main number to get Volkswagen Service Managers name, got third degree from operator wanting to know why we wanted his name. I have had new cars from Honda and Toyota, never had any mechanical or service issues. I have had nothing but trouble with both since my VW purchase. Will never by another car, Ford or Volkswagen from Chapman as I have a bad taste in my mouth from my dealings with Chapman. More
Took my truck for a a door ajar light on switch to be repair and got my truck back tje same way.nothing was fix and i was charge over 200 dollars for nothing that they fix.im taking this further,getting repair and got my truck back tje same way.nothing was fix and i was charge over 200 dollars for nothing that they fix.im taking this further,getting me a lawyer because i was rip off. More
Every time I go in for service, I'm in there for 4+ hours, last time I was in there for just an oil change and tire rotation and was there for 6 hours!!! I got there today at 8 am to have my ac system hours, last time I was in there for just an oil change and tire rotation and was there for 6 hours!!! I got there today at 8 am to have my ac system checked, was told it would be a while, which I understood. Was told around 9:30 that it needed a part that should arrive around noon, ok, no problem. I saw the guy bring the parts in around 1... They tell me at 4 pm that the wrong part was brought, so in other words, my car sat back there from 1 to 4 when they just got to it and realized that it was the wrong part!! I'm done with Chapman! More
Great serivce when ever i have an issue with my car they are always their 2 help out with my problem that i have had with my car they never would just say any old thing 2 pass off on the customer they stand are always their 2 help out with my problem that i have had with my car they never would just say any old thing 2 pass off on the customer they stand by what they do for their customer in my own words keep up the good work. Blue Teame Manger Rep Rich Alampi Sales Rep Robert Versace Great Reps to deal with great service the best More