Chapman Ford Northeast Philadelphia - Service Center

Service is a little pricey but quality appears good. Have purchased last two trucks there and dealing with same service manager since 2004. Requested him after purchase of 2nd truck - I trust Bob Keisler Have purchased last two trucks there and dealing with same service manager since 2004. Requested him after purchase of 2nd truck - I trust Bob Keisler, which goes a long way. More

give it a five star Service is good was very satisfied with the service completed. Light damage to front lower right fender. Waiting on video review. Haven't heard anythi Service is good was very satisfied with the service completed. Light damage to front lower right fender. Waiting on video review. Haven't heard anything as of this time. other than that service was good. More

Inspection Brought my 2008 Escape in for state inspection. Everything went well including the car was finished in a timely manner. I have dealt with Bob Keisle Brought my 2008 Escape in for state inspection. Everything went well including the car was finished in a timely manner. I have dealt with Bob Keisler as my service writer over the years and I just want to say that he is very friendly and very knowledgeable whenever I have questions regarding service for my Escape. However, I think pricing is a bit higher at Chapman than when dealing with an independently owned mechanic shop. But I choose to bring my car to Chapman because this is where I purchased the vehicle and it is an authorized Ford dealership so hopefully I am getting the proper parts that are required for my Escape. More

Maintenance visit For a Saturday appointment I was in an out within an hour. This gave me back my day and as always the guys were courteous. Service always comes For a Saturday appointment I was in an out within an hour. This gave me back my day and as always the guys were courteous. Service always comes with a smile, great customer service! More

Engine service and replace It was a wonderful experience at the service center everyone was polite and helpful They listen to my concerns provided service for me for a loane It was a wonderful experience at the service center everyone was polite and helpful They listen to my concerns provided service for me for a loaner car and or a rental car More

Awesome people, great service!!! This place is great! They remember your name as well as your concerns and treat you with respect. Nothing less is expected at Chapman Ford & VW on the This place is great! They remember your name as well as your concerns and treat you with respect. Nothing less is expected at Chapman Ford & VW on the blvd. More

Wonderful expy The competence and caring and efficiency is remarkable. My representative, Bob, kept me informed during the entire servicing on my vehicle. They went The competence and caring and efficiency is remarkable. My representative, Bob, kept me informed during the entire servicing on my vehicle. They went above and beyond for efficiency and work completed in a timely fashion. Love you guys!! More

Body shop repair Body Shop manager John and his assistant Ashley kept me informed of the status of my repair. Very Courteous service. We were pleased with the expedite Body Shop manager John and his assistant Ashley kept me informed of the status of my repair. Very Courteous service. We were pleased with the expedited repair and the quality of their workmanship More

Awesome Very prompt, very thorough, and complete communication with customer on vehicles needs. Bob has been my advisor for many years as well as chapman, he Very prompt, very thorough, and complete communication with customer on vehicles needs. Bob has been my advisor for many years as well as chapman, he is full service all the way. Good to work with such a professional. More

Satisfaction Bob was very personable and addressed all the issues I had with the vehicle expertly. The only negative thing about my experience is that it took an Bob was very personable and addressed all the issues I had with the vehicle expertly. The only negative thing about my experience is that it took an entire week to get the work done. Bob kept me posted on the developments. More