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Chapman Ford Northeast Philadelphia - Service Center
Philadelphia, PA
376 Reviews
376 Reviews of Chapman Ford Northeast Philadelphia - Service Center
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August 02, 2019
Car comes back worse than when I dropped it off I dropped off my vehicle for body work. I couldn't even take my car home because the key was stuck in the ignition. I don't take my vehicle there I dropped off my vehicle for body work. I couldn't even take my car home because the key was stuck in the ignition. I don't take my vehicle there anymore for work because anytime I have taken it there, I leave the lot and the check engine light comes on before I can even leave the lot. Issues take repeated attempts to get resolved. Even when I have even taken it in for something as simple as wipers, the wipers fly off. All I wanted was body work done to my vehicle and now my car has an additional issue. So, it is not just one bad experience, it has been multiple. More
by nikki2158
Verified CustomerEmployees Worked With
Ashley Miller
August 01, 2019
experience This is the 1st time I had an horrible experience here and wish not to give a bad review for 1 experience that seems to still not be resolved. The arr This is the 1st time I had an horrible experience here and wish not to give a bad review for 1 experience that seems to still not be resolved. The arrogance of Corey is amazing that he deals with customers. More
by FRANCESSCHURR
Employees Worked With
Corey
August 01, 2019
Chapman VW Very helpful and courteous on arrival. Signing in was speedy and professional with my questions being answered immediately.I have dealt with this deal Very helpful and courteous on arrival. Signing in was speedy and professional with my questions being answered immediately.I have dealt with this dealer for the past 10 years with Ford products and found them to be an exceptional dealership. More
by hmmci
July 30, 2019
Great Service !!! This is my 2nd vehicle I purchased from Chapman ford. I just needed an Oil Change this time, but it was done quickly and professionally. The staff is This is my 2nd vehicle I purchased from Chapman ford. I just needed an Oil Change this time, but it was done quickly and professionally. The staff is always courteous and helpful. Thanks Chapman Ford. More
by lauriealb
Employees Worked With
Sorry I didn't get the names of the staff.
July 30, 2019
Service at its best!! Service was timely and friendly. Absolutely no issues and the vehicle was ready as promised. I casually saw a vehicle i liked and sales was quick to Service was timely and friendly. Absolutely no issues and the vehicle was ready as promised. I casually saw a vehicle i liked and sales was quick to provide a breakdown of the finances literally within 45 minutes. Wow! The fastest ever. More
by saivettrod
July 27, 2019
A complete waste of time 9am appt. After receiving no updates, Called numerous times before i was finally told at 5 pm my car wouldn't be looked at today. 9am appt. After receiving no updates, Called numerous times before i was finally told at 5 pm my car wouldn't be looked at today. More
by cleewood
Employees Worked With
July 26, 2019
Professional and Great Service Once again Chapman VW Northeast save my car. Having a great team helping the customer's situation and I will definitely continue going to Chapman VW N Once again Chapman VW Northeast save my car. Having a great team helping the customer's situation and I will definitely continue going to Chapman VW Northeast. Thanks! More
by placeres5
Employees Worked With
James Melnick, Larry Short
July 23, 2019
Satisfied with service Satisfied with the service and employees, didn’t wait long before my car was serviced. The service associate helped me better understand what was goin Satisfied with the service and employees, didn’t wait long before my car was serviced. The service associate helped me better understand what was going on with my car More
by wilalv19
Employees Worked With
James Melnick
July 22, 2019
Oil Change & Tire Rotation Knowledgeable and friendly service. Very willing to take the time to fully explain what required work is for your vehicle, and very patient with answe Knowledgeable and friendly service. Very willing to take the time to fully explain what required work is for your vehicle, and very patient with answering customer questions. More
by drtanyao
July 22, 2019
Brakes I am very disappointed this time! This was the 3rd time back for the new brakes you guys did and nothing but problems. I heard the same noise again s I am very disappointed this time! This was the 3rd time back for the new brakes you guys did and nothing but problems. I heard the same noise again so it went back. Your tech guy said he drove it and looked at the brakes and there nothing wrong. I am not the other person to hear this, 2 other people have heard it. So... nothing was done I got my car back. When I got my car back... it was a mess! My CD case was thrown on the floor... my change was thrown in the center. I dont appreciate that at all. This was the worse experience! Not happy! Joe was nice . Not his fault More
by JENNABARE
Employees Worked With
Joe
