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Chapman Ford Northeast Philadelphia - Service Center
Philadelphia, PA
376 Reviews
376 Reviews of Chapman Ford Northeast Philadelphia - Service Center
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August 12, 2019
Repeated failures This was a scheduled appointment to remediate issues created by your staffs past errors. The original appointment was weeks ago, but you were unable t This was a scheduled appointment to remediate issues created by your staffs past errors. The original appointment was weeks ago, but you were unable to accommodate the van to fix the errors until now. They incorrectly serviced the brakes on our last appointment. (This was the second time, on this vehicle that we had the same service failure.) I came up for the appointment with my small child, and was told it would be an hour and a half before anyone could LOOK at my van to see what was wrong. I clearly stated the issue was due to the backing plates on the brakes creating the noise. The advisor also stated the other concerns were not noted anywhere in the system and the notes for this visit were very vague, even though I was assured by the assistant service manager that everything would be handled efficiently and without the confusion we dealt with on past visits. After waiting, I was informed that it was in fact what i stated, backing plates, but not on the wheels originally serviced (the rear brakes). The front brakes were apparently "inspected" during the first visit, and were effected at that time. Per the advisor it was a very quick fix. (Couple weeks = quick fix??) I collected the vehicle, waiting a good ten minutes for it to be pulled from the back lot, and lot. Best part, the brakes still periodically make the noise, so the issue is still not resolved. More
by healthlink
Verified Customer
August 12, 2019
Absolutely amazing people and customer service! The service team at Chapman has been second to none. Jim has been very helpful as my service advisor and the treatment and quality of work I received The service team at Chapman has been second to none. Jim has been very helpful as my service advisor and the treatment and quality of work I received has been a breath of fresh air. Will not take my Volkswagen anywhere else for service....Very happy customer More
by bmolitor39
Employees Worked With
Jim melnick
August 12, 2019
Awesome service When I made the appointment I was told three hours and I would have to take a Lyft home. However the awesome service of James Melnick the be service When I made the appointment I was told three hours and I would have to take a Lyft home. However the awesome service of James Melnick the be service advisor had me out within an hour, record time and my recall was checked and my key was fixed. More
by kodorm
Employees Worked With
James Melnick
August 12, 2019
My recall I set up am appointment for recall my 2012 explorer And a tire pressure indicator Robert called me Nd tolled me I need wheel alignment when t tol I set up am appointment for recall my 2012 explorer And a tire pressure indicator Robert called me Nd tolled me I need wheel alignment when t told him I had just 3 months before had one done at his shop he then told me that there would be no change Thank you More
by TOMMCATEER
August 10, 2019
Great Service Jim in VW repair was really awesome, he kept me informed on the repairs for my Tiguan. He was knowledge about the repairs. He was also pleasant and Jim in VW repair was really awesome, he kept me informed on the repairs for my Tiguan. He was knowledge about the repairs. He was also pleasant and professional in his communication which made the experience of me being without my car less stressful. He provided me with a comparable loaner/rental car until mine was repaired in a few days. More
by KTAYLOR780
Employees Worked With
James - VW Service
August 09, 2019
Professional service I got immediate service as soon as I brought my car in. I was given a rental , while waiting for my car to be repaired . I was given status updates I got immediate service as soon as I brought my car in. I was given a rental , while waiting for my car to be repaired . I was given status updates on my car , while it was being repaired. I was called as soon as my car was repaired.. All people involved , Bob in sales , Bob my mechanic and the gentleman who gave me my rental were all very courteous and professional . I was very satisficed with them all . More
by newbrainoct2008
August 07, 2019
Very satisfied. Very polite staff, fast service, very knowledgeable. Everybody was doing in synchronized mode what was their respective job. They called and explained Very polite staff, fast service, very knowledgeable. Everybody was doing in synchronized mode what was their respective job. They called and explained me in details regarding my car service, they texted & emailed me when the service was done. More
by JaBa
August 07, 2019
Outstanding performance The employees that work in the service center are very helpful and polite to their customers and are their to answers any concerns about my vehicle. The employees that work in the service center are very helpful and polite to their customers and are their to answers any concerns about my vehicle. More
by CLATORRE1
Employees Worked With
August 07, 2019
Very good Every one is very accommodate Service is good. Bob is such a gentleman. Would recommend Chapman ford to all. Love my edge ford Would buy another Every one is very accommodate Service is good. Bob is such a gentleman. Would recommend Chapman ford to all. Love my edge ford Would buy another one from your place More
by lindapul1948
Employees Worked With
August 06, 2019
HELPFUL AND COURTEOUS ON MY ARRIVAL GREAT SERVICE AS ALWAYS,ALSO GREAT PEOPLE THAT TAKE CARE OF YOUR NEEDS, WILL CONTINUE TO PURCHASE MY FUTURE VEHICLES FROM CHAPMAN AND OF COURSE THEIR GREAT SERVICE AS ALWAYS,ALSO GREAT PEOPLE THAT TAKE CARE OF YOUR NEEDS, WILL CONTINUE TO PURCHASE MY FUTURE VEHICLES FROM CHAPMAN AND OF COURSE THEIR SERVICE CENTER More
by BIGSTEVE47
