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Chapman Ford Northeast Philadelphia - Service Center
Philadelphia, PA
376 Reviews
376 Reviews of Chapman Ford Northeast Philadelphia - Service Center
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August 19, 2019
Recall I had a recall for my vehicle and I made the appointment. For almost 2 weeks straight I received emails and text messages reminding me of the appoint I had a recall for my vehicle and I made the appointment. For almost 2 weeks straight I received emails and text messages reminding me of the appointment. The day before the appointment I even called the service center to ask a question about dropping off and again I was confirmed. 20 minutes after that phone call I just happened to check my email and saw a cancellation Fanmail to it then again had to call the service center. At first they couldn’t find me in the system and were asking for confirmation numbers and then finally it was figured out that the appointment was canceled because they ran out of parts. I understand that this can happen with a recall but after so much communication then, I thought it was ridiculous that I was informed sooner about the party. It was just my chance that I received that email right before I drove over to drop my car off the night before my appointment. After this I rescheduled the appointment for two weeks later and on the morning of the appointment I received a text message at 7am letting me know that I’ve been kept in touch with on the progress of my service and by 3:30 in the afternoon I had heard nothing. I texted him and I half an hour later I was texted back just saying that my vehicle was ready. How long was it ready for? No one ever contacted me. Also, when I went to go pick up my vehicle, after waiting for them to go get my car, standing outside for a long time and then walking back inside because it was taking a while, I was never told that they pulled it out and finally I discovered it just sitting there with all the windows open and my keys just sitting on the dashboard. More
by MLJS503
Verified CustomerEmployees Worked With
I don’t know who I spoke to.
August 19, 2019
Efficiently Courteous and Professional always wanting to go the extra mile. Bob arranged a ride home for me since the mechanics were busy with other customers Courteous and Professional always wanting to go the extra mile. Bob arranged a ride home for me since the mechanics were busy with other customers More
by mikemccrory
Employees Worked With
August 16, 2019
Noise on rear tire or brakes. I felt something rubbing in the rear of my Fusion hybrid which got worse when I applied the brakes. I took it to Chapman for service. They told me i I felt something rubbing in the rear of my Fusion hybrid which got worse when I applied the brakes. I took it to Chapman for service. They told me it would be about 24 hours until they could look at it. After I heard nothing well after that.i texted them (they told me to text). I heard that their system was down and the car would be looked at first thing the next morning. I did not hear anything and texted them at 9:45 AM. They did not answer my text for over an hour. I called and they told me the technician was looking at it. They called me back later and told me there was dried mud which had caked and they would remove it. More
by randf77130
Employees Worked With
Corey
August 15, 2019
Incompetent Soooo, initially I dropped off my vehicle for body work due to an accident. When I went to pick it up, I had to leave it there because the key wouldn' Soooo, initially I dropped off my vehicle for body work due to an accident. When I went to pick it up, I had to leave it there because the key wouldn't come out of the ignition. While my car was getting worked on for the ignition, I received a call that the steering wheel tilt lever was broken in the process. So, obviously, my car was stuck there longer. Finally, I get a call yesterday that my car was completed. I went this morning to pick it up. I went to the cashier to pay my bill and they bought out my car. And, once again, I had to leave it there again due to the fact that one of the original problems (trunk door wouldn't close properly due to getting hit in the back) wasn't resolved in the first place. More
by nikki2158
Employees Worked With
John from the body shop, Ashley Miller
August 14, 2019
Oil change Jim was professional and very friendly. I was in and out so quickly. Very friendly and professional which is a must for me. Thanks again Jim was professional and very friendly. I was in and out so quickly. Very friendly and professional which is a must for me. Thanks again More
by evitagomez25
Employees Worked With
Jim in service
August 14, 2019
very personal The service representative was very helpful and he followedup with phone calls to let me know that I needed extra work.He also called me when my car w The service representative was very helpful and he followedup with phone calls to let me know that I needed extra work.He also called me when my car was finishe and made arraignments for me to be picked up.THis experience was excellent, More
by LABTECHGUY49
Employees Worked With
jim was my service rep
August 14, 2019
Bad first timer impression. I took my CC in for an oil leak. They promised I’d have it back in a week. Got it back an extra week after that. Wasn’t really too bothered by that as I took my CC in for an oil leak. They promised I’d have it back in a week. Got it back an extra week after that. Wasn’t really too bothered by that as long as they fixed it. Spent $2000 for this fix ($143 for the rental insurance). Two days later the same “Turn Engine Off” message comes back on so I call and let them know. They say bring it back Monday. At this point I’m satisfied that there is no leak but I’d like for them to check up on the sensor. Took it back bright and early Monday morning, they never looked at it. WHAT?! Let them keep it Tuesday. STILL never looked at it!!! This is the part that makes me an unhappy customer. When someone spends $2000 in your establishment and the problem is not 100% fixed, you put them at the top of the list, not on the back burner. The sensor sits right in the front of the car under the oil filter. They could have checked that out for me. Regardless of how many mechanics they were short, I feel as though my car should’ve been looked at within those days it was returned. I ended up taking my car. I’m just not satisfied with how they handled me as a first time VW owner and customer. More
by jd215
Employees Worked With
Rather not throw him under the bus. He’s not a mechanic.
August 14, 2019
Great experience Was very surprised to know I had an extended warranty that covered parts and labor on a major repair. The dealership did the work quickly ,and it cost Was very surprised to know I had an extended warranty that covered parts and labor on a major repair. The dealership did the work quickly ,and it cost me nothing. More
by Smeyers00
August 14, 2019
Great staff. Great experience. Very experienced staff. I came in for an oil change and they helped me with a few other things that needed to be done on my car. For one, they plugged Very experienced staff. I came in for an oil change and they helped me with a few other things that needed to be done on my car. For one, they plugged my tire and didn't even charge me for it More
by yourPhillyDJ
Employees Worked With
Other Employees :
Bob Kozub, Alex Canales, Jacob George
August 13, 2019
Service Review Service was good. only issue is i brought the car in for service on friday and they didn't have time to do the work so i had to come back on monday. Service was good. only issue is i brought the car in for service on friday and they didn't have time to do the work so i had to come back on monday. Things happen but it was a small incoveneince. More
by nmadden15
Employees Worked With
tom
