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Chapman Ford Northeast Philadelphia
Philadelphia, PA
803 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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May 07, 2011
I have been a satisfied customer of Honda for many years. This year, however, I decided to buy a Lincoln MKZ Hybrid because of its outstanding reviews, promise of high quality in an American-badge luxury ca This year, however, I decided to buy a Lincoln MKZ Hybrid because of its outstanding reviews, promise of high quality in an American-badge luxury car and demonstrated excellent fuel efficiency. I did extensive research on the cost of the car, the features I desired and the service record of dealers in my area in Northeast Philadelphia. Chapman gave me a great price on the car (I ordered it rather than buying it off the lot), which met or beat the best prices I was quoted on several internet services or by other regional Lincoln dealers. From the first step into the dealership, I was treated courteously and in a genuinely friendly manner. Marty Fabian, my salesman, was attentive, engaging and helpful in getting the deal done. Everything was straightforward and aboveboard. No game-playing of any type occurred. The business people were equally great. The entire experience was terrific and I look forward to having my new vehicle serviced at Chapman in Northeast Philadelphia. More
by KJS
Employees Worked With
Marty Fabian
May 06, 2011
I would just like to share my experience with a recent purchase at Chapman Auto Group. I aggressively shopped around in person, by phone and the internet. I was very pleased once I came upon the Chapman G purchase at Chapman Auto Group. I aggressively shopped around in person, by phone and the internet. I was very pleased once I came upon the Chapman Group. I initially made contact by phone and was transferred to Bob Sock. I gave Bob all my requirements and the specific deal I was looking for since I been at this for sometime now. Bob was very prompt with getting back to me with the information I needed. So I thought this maybe what I was looking for and set out to visit the dealership thinking as in the past once I arrive the deal has so many exceptions and fine print that it is nothing as I was lead to believe. There were no "by-the-ways" or hidden costs in the deal. I have not been fortunate enough to have this great experience with other dealerships. Well to my surprise the deal was spot on and as I said it was a very good deal one that no other dealer within 25 miles could match. I knew there was very little margin in this deal for Bob but I have to say that did not change anything. He was the best salesperson I had come across during my car search. He was very professional, and more than willing to answer all my questions. He looked at many different options to see that I was satisfied. This commitment and determination to service the customer was evident throughout their organization. It was no different once I was engaged with Bob's manager John Cifaldi, it seems to me everyone at this dealership shared the same vision. Thank You for a very pleasant experience and looking forward to enjoying my new car and a long term relationship with the Chapman Group. Great demonstration of leadership, keep it going.... More
by rzeoli
Employees Worked With
bob sock....
May 04, 2011
I HAD A VERY GOOD EXPERIENCE AT CHAPMAN FORD. TIM WAS ABLE TO ANSWER ALL OF MY QUESTIONS ABOUT THE FORD EDGE. I TOLD TIM WHAT I WANTED AND HE WAS ABLE TO SHOW ME THE VEHICLES THAT HAD WHAT I WANTED. PLUS ABLE TO ANSWER ALL OF MY QUESTIONS ABOUT THE FORD EDGE. I TOLD TIM WHAT I WANTED AND HE WAS ABLE TO SHOW ME THE VEHICLES THAT HAD WHAT I WANTED. PLUS I HAD PRINTED AN AD OFF LINE AND THEY GRANTED ME THE ONLINE PRICE. I GIVE TIMOTHY SCHNEIDER TWO THUMBS UP AND CHAPMAN FORD IS THE BEST. More
by colee96
Employees Worked With
TIMOTHY SCHNEIDER
