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Chapman Ford Northeast Philadelphia

Philadelphia, PA

4.8
805 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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9371 Roosevelt Blvd

Philadelphia, PA

19114

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Showing 805 reviews

August 13, 2011

Got a great deal on a new 2011 Tiguan. Got what I asked for with trade in vehicle. Larry, cut right to the chase, no haggling back and forth, asked me what I was looking for, went and got the deal for me. More

by sherperr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Short
August 08, 2011

My boyfriend and I went to Chapman to look for a used car. We were assissted by Bob Masusock we told him what we were looking for, and the next morning he had already called us back! Bob was great, and More

by heatherwood-manager
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Masusock
August 03, 2011

Shopping for a new vehicle is always a bit intimidating. Mr. Stevenson was very professional, knowledgeable, and friendly. He went out of his way to make sure our experience was hassle free and as enjoyable More

by ckucowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Stevenson
August 02, 2011

I bought a new VW GTI on the Internet working with Paula Carlin who was extremely helpful. I was looking for a fair price and I needed to have a car by a particular date. Chapman had only recently received More

by remlesotla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Carlin, Mike O'Brien
August 02, 2011

It was a great experience to work with Mr.Foster. I just told him what I wanted, and he got it for me. I highly recommend him!!!!!!!!!! More

by TPL613
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Foster
July 28, 2011

Chapman was recommended to me by a very close, trusted friend. As a VW enthusiast, I was in the market for a new GTI, and though Chapman only recently started selling the brand, I am happy to report the e More

by JJuice
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry, Jim Casey, Paula, Patty
July 27, 2011

my father has money to burn but he used to have a lot more than he does now. he bought '00, '01, '03, '07, year models of the mustang gt convertibles. he also bought an '03 super crew f-150. all from thi More

by brandonziegler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rich alampi and Larry gilman
Jul 27, 2011 -

Chapman Ford Northeast Philadelphia responded

We apologize for your unpleasant experience, and would be happy to address your concerns. Chapman Northeast strives to provide the best possible service at a competitive price, so we are disappointed to hear that you are unhappy with the price you were quoted by our service department. We would like to investigate your situation and the factors involved so that we can make sure our customers are not overcharged, but we cannot do so without more information regarding your visit. Please call our dealership at 215-698-7000 and ask to speak to our service manager or to our GM, Jim Casey, and we will do our best to explain and resolve the issues you encountered.

July 25, 2011

Larry made my purchase experience phenomenal. He was beyond friendly - he assited me well beyond the sale by aligning my vehicle preferences before driving off the lot. Certainly made the purchase 100 t More

by rfreiling
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Gillman
July 13, 2011

I had a wonderful experience dealing with Jim in the buyout of the lease on our vehicle. Jim was friendly, courteous, informative and speedy. He made the entire process simple and painless. I appreciate More

by rxdocal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Stevenson
July 08, 2011

Mike was extremely friendly, helpful, and courteous. The whole car buying experience was made very simple for me, I've never had better customer service! More

by dawngilmore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MIKE FOSTER