Chapman Ford Northeast Philadelphia

I have never bought a new car in my 44 years. I always got my cars from a family member who owned a dealership. Needless to say I was terrified at the prospect of bargaining for a new car. I did my resear got my cars from a family member who owned a dealership. Needless to say I was terrified at the prospect of bargaining for a new car. I did my research on the internet and knew which car I wanted and what I wanted to pay. Hank greeted me with a warm friendly smile and a firm hand shake. I told him exactly what I wanted. After a few minutes I was in the Ford Fusion and on a test drive. I decided that I did not like the scaled down version and I wanted various amenities: Leather, premium sound, etc. Hank made it happen within the budget I wanted and so far I am extremely pleased with the car buying experience. I haven’t had to take my car in for service yet, so I can’t comment on that. If their service department is as good as the sales experience, Chapman Ford will have me as a customer as long as I live in the Philadelphia are. More

My husband, Ray, and I found our association with Chapman My husband, Ray, and I found our association with Chapman Ford to be a rewarding experience. Our salesman, Pete Ostash, was recommended by a frie My husband, Ray, and I found our association with Chapman Ford to be a rewarding experience. Our salesman, Pete Ostash, was recommended by a friend and his recommendation proved to be right on target. During the sales process and after delivery of our new Ford Fusion, Pete was courteous, pleasant, and professional. He answered all our questions, kept us informed during and after sales, set up after delivery appointments, and made sure that items installed were done so, correctly. I tend to worry and Pete made sure we were stress-free. We will certainly recommend Pete to our friends. Hank was very efficient in dealing with an after delivery question and Mike was very helpful in seeing that post delivery items were installed in a timely manner. Like Pete, both Hank and Mike were courteous and professional. All in all, our experience with Chapman is A+s----we look forward to a long and positive relationship. More

I had an unexpected situation arise that prevented me I had an unexpected situation arise that prevented me from continuing in the vehicle I was in Ford Expedition XLT 2007 about 48 months into a 72 mont I had an unexpected situation arise that prevented me from continuing in the vehicle I was in Ford Expedition XLT 2007 about 48 months into a 72 month term when the lost of my primary job made it impossible to meet the monthly rate of the loan. I visited the dealer that I purchased from and they didn't help me even after purchasing not one but three prior vehicles from them in the past, I thought that good car credit meant something to them, boy was I wrong. I also visited many other dealerships that couldn't help me or wouldn't without asking for a huge down payment that I didn't have. Stressing and struggling month to month was the issue at hand I needed help with before the next payment was due. It caused me to be very depressed with feelings of hopelessness, until a friend told me to go directly to the Ford dealership since it was a Ford product I had and simply ask them to help me recover while considering only my car credit since my other credit had suffered from the loss of the primary job. Needing to get from under the weight and heaviness I found myself under with this open loan made it seem that there was nothing that could be done is what the others told me. I loved my Ford Expedition, and being attached made it difficult to have the conversation of letting it go, brought me to tears. For about a month I pondered with that thought and finally came to a decision to trust GOD and seek out the answers to questions that I had about how I could get the help that I needed and remain in a vehicle as well. This was something that the other dealers wanted to take away without considering that I needed a vehicle. Then the blessing came through the team of Brian Brooks and Bevan Camillo they worked hard to listen and consider all that I told them to get me a in a new car , although I wanted another SUV I got a five year upgrade and a lease option for two years with a payment that I can manage without stressing and being depressed about my situation. This is real customer service and great team work at it's best helping customers who have helped them by paying their car notes an remaining in good standing does mean something!! this I will always remember, and tell others about each chance I get, that Chapman Ford is a great place to do business in Philadelphia, and their team efforts are appreciated. They matter to me , they stepped up to the challenge and kept me as a customer. They did an awesome job!! Dealers should take notes and follow their example of putting their customers needs first and not forgetting people matter. Sometimes coming out of the box makes all the difference in the world, without customers their is no business. Well done Brain and Bevan. More

I went to a great many dealers and I was not satisfied either with the price or the service. I was treated very well at chapman and I got a very good price. I will recommend chapman to anyone interested either with the price or the service. I was treated very well at chapman and I got a very good price. I will recommend chapman to anyone interested in buying a new or used car. geraldine S.vanderslice More

On December 28 I visited Chapman Dealership. I had a very good experience buying my new car. Bob assisted me with the purchase of 2006 Nissan Altima. His work was exceptional. He's answered all of the questi good experience buying my new car. Bob assisted me with the purchase of 2006 Nissan Altima. His work was exceptional. He's answered all of the questions I had at the moment of buying this car. He offered me a test drive and showed how all of the features work! I'd definitely recommended him to my friends and comeback to Chapman if I ever need a car again! More

I would like to thank Mike Foster for his kindness and wonderful hospitality. It was a pleasure to work with such a great man. I was pre-approved for a vehicle but I decided that was not the car I wanted. wonderful hospitality. It was a pleasure to work with such a great man. I was pre-approved for a vehicle but I decided that was not the car I wanted. I wanted to see a different vehicle. As I was waiting for Mr. Foster to get the keys for me to test drive the car I walked around and saw the car that I had been pre-approved for, I am very glad I did. Mike to the time to tell and show me the differences in the vehicles. He wanted me to sit in both of them and wow what a difference there was. I had all intentions of purchasing a Mazda not the Focus. I purchased the Focus SEL and I am very happy I did. Thank You Mike Foster for making this a pleasant experience for me. I would highly rate Chapman Northeast Ford and ask for Mike Foster. You will be happy you did. Thanks again Mike! Donna Thomas More

I'm in love with my new Ford Explorer XLT. My experiences so far is a 10 over. My suv drive very, very, very smooth. I love everything about the Explorer. My ford touch is a grreat feature, the third row sea so far is a 10 over. My suv drive very, very, very smooth. I love everything about the Explorer. My ford touch is a grreat feature, the third row seat availblility is a plus and the looks OMG is striking. Everyone I know cannot stop raving about it. I cannot stress enough how much I enjoy it. All my friends and people who saw the suv thinks it georgeous. Everytime I drive by I get a thumb up. I am so excited and very happy. Bob has been helpful and very attentive to my needs. He took the time to answer all questions regarding price and trade in value. I value his honesty and he is very pleasant. This is my third ford purchased with Chapman and I am proud to be a ford owner. I HIGHLY recommend ford vehicle to everyone. Chapman Ford Dealer rockkksss!!!!! More

My husband and I were searching for a used new Mustang. My husband and I were searching for a used new Mustang. We have spent hrs on computer trying to find one with a good price. Chapman Ford in Phila My husband and I were searching for a used new Mustang. We have spent hrs on computer trying to find one with a good price. Chapman Ford in Philadelphia Had the best price. We spoke with PETE OSTASH he spoke with us and treated us like family. Thank you Pete very much I am enjoying our 2010 Mustang and all thanks go to you. Sincerely Tami Wagner More

Jordan was knowledgeable, and helpful. He answered all our questions,and deminstrated all of the car's many aspects. he walked us through all of the paper work,and when he couldn't answer a specfic questi our questions,and deminstrated all of the car's many aspects. he walked us through all of the paper work,and when he couldn't answer a specfic question,was quick to find someone who had the answer. More