Chapman Ford Northeast Philadelphia

Phil and Jim were extremely professional, positive, friendly and helpful when we bought our new Explorer. We came to them in a difficult situation. Our 2007 Freestyle had a leaky sunroof - which cont friendly and helpful when we bought our new Explorer. We came to them in a difficult situation. Our 2007 Freestyle had a leaky sunroof - which continued to leak despite at least 3 attempts to fix it at another dealership who assured us that it was fixed and would no longer leak. As a result the car became full of mold to the point of being undriveable. Rather than contact a "lemon" lawyer, we chose to trade-in and get a new vehicle . Jim went above and beyond to ensure that we got top dollar for our Freestyle, in locating a new vehicle that met our needs and tastes, and offering us the lowest price that he possibly could. Phil was always there answering our questions, taking us all the way through delivery of our Explorer. He explained all the features of our new car and set up some of the MyFord Touch and Sync systems. The whole process took several hours during which Jim and Phil bent over backwards to meet our needs. Jim's and Phil's professionalism and excellent customer service are the reason we decided to stick with Ford. More

Every time I go in for service, I'm in there for 4+ hours, last time I was in there for just an oil change and tire rotation and was there for 6 hours!!! I got there today at 8 am to have my ac system hours, last time I was in there for just an oil change and tire rotation and was there for 6 hours!!! I got there today at 8 am to have my ac system checked, was told it would be a while, which I understood. Was told around 9:30 that it needed a part that should arrive around noon, ok, no problem. I saw the guy bring the parts in around 1... They tell me at 4 pm that the wrong part was brought, so in other words, my car sat back there from 1 to 4 when they just got to it and realized that it was the wrong part!! I'm done with Chapman! More

Our salesman was Robert Kozub, he directed us right to the car we wanted and give us a good price and excellent service. Chapman personnel assisted us with all our questions, they were very professional. the car we wanted and give us a good price and excellent service. Chapman personnel assisted us with all our questions, they were very professional. More

Great deals, great service, before and after the sale. If had to do over again, would buy again! No regrets. I'm one of those people who don't like the whole car buying fiasco, so the Internet Team was the w had to do over again, would buy again! No regrets. I'm one of those people who don't like the whole car buying fiasco, so the Internet Team was the way to go, friendly, helpful, would not have gone any other way, highly recommended, best experience with internet sales to date, and I've e-mailed a few. Quick, friendly, response, had me sold before I even got there! I went there to buy a high quality vehicle, and was extremely pleased with the condition of the vehicle, of course I bought it! I'm happy to be a new member of the Chapman family, you will be too! Thank's all, love my mountaineer!:) More

I recently purchased a new 2012 Ford Escape from Chapman Ford VW. The salesperson Mike O'Brien was very efficient, knowledgeable and eager to answer any quesions, and not at all pushy. He explained the feat Ford VW. The salesperson Mike O'Brien was very efficient, knowledgeable and eager to answer any quesions, and not at all pushy. He explained the features of the model including Sync, bluetooth and Sirius radio. The rest of the people there were also friendly and eager to help. They made my buying experience a very pleasant one. I would highly recomment them to anyone. Thanks, Rose Poulton More

I needed a new vehicle, and I did my research on the Internet, so I had a good idea of what I was looking for. But, I was dreading the actual process of shopping for a car, dealing with salespeople, an Internet, so I had a good idea of what I was looking for. But, I was dreading the actual process of shopping for a car, dealing with salespeople, and perhaps feeling intimidated and pressured. I thought I might not be able to find the perfect car for me, yet stay within my budget. However, it was my good fortune to walk into Chapman Ford Northeast and to be greeted by Mike Foster. You cannot meet this man and not like him! Mike is a very knowledgable, professional, and honest salesman, as well as a truly kind and friendly guy. His warm, engaging personality made me feel comfortable and put me at ease immediately. He listened to me and worked hard to find the best vehicle for me without pressuring me to go beyond my budget. In other words, Mike made the whole process, which I had been dreading, simple and painless. In addition.......from John Cifaldi, manager, who was extremely kind and helpful, to the people who efficiently handled my financial paperwork, to the service department personnel who flawlessly prepared my new vehicle for me, my interaction with the entire team at Chapman made for a very pleasant experience. I am loving my new Ford Fiesta! And I would recommend this dealership, and Mike Foster in particular, to anyone and everyone who is shopping for a vehicle. Thanks, Connie Szarek More

I just recently leased a new Ford Focus from Chapman Ford and I am very happy that I did. Mike Foster was great, he was very friendly and helpful. He answered all my questions and helped me find a great car. and I am very happy that I did. Mike Foster was great, he was very friendly and helpful. He answered all my questions and helped me find a great car. I'm very happy with my decision to lease this car. More

My Sales man Pete Ostash was very professional. He got straight to the point!!! He told me my options and and did not try to string me alone. I felt he was honest and I could trust him. I'm glad that I wa straight to the point!!! He told me my options and and did not try to string me alone. I felt he was honest and I could trust him. I'm glad that I was able to do business with him. He is a truly and asset to the Chapman Auto-group. Thanks Clarissa Flood More