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Chapman Ford Northeast Philadelphia
Philadelphia, PA
805 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 805 reviews
April 10, 2019
Good service Did not have all money for purchase let me take car come back next day with rest of cash only thing is when came back to pay had question about car sa Did not have all money for purchase let me take car come back next day with rest of cash only thing is when came back to pay had question about car salesman ignored me I realize he was busy but I spent a lot of money feelshould have been friendlier More
by gregwaller45
Verified Customer
March 20, 2019
Scammed, Needed repair but was not fixed and charged me. Went to this location to repair my 2005 Ford E250, regarding my check engine and wrench light being on and my truck not running smoothly. Dropped off Went to this location to repair my 2005 Ford E250, regarding my check engine and wrench light being on and my truck not running smoothly. Dropped off my vehicle and couple hours later, got a call saying it will cost $508 plus tax and I asked if the issues would be fixed and they ensured that everything will be resolved. Got a call a few hours later, was informed that there is another problem and it may be an extra cost, but they do not even know what the problem is. I left it overnight for them to figure out what the problem is, and the next day I was told that it was just a loose wire and no extra cost to fix, everything was good. Went to pick up my truck, paid the cost, the second we got onto the road, right when we got out of Ford, the check engine light comes back on. About 30 minutes later, the wrench light is back on. We called back and the employee that assisted us told us to bring the vehicle back to check the next day, which is today. Took it back, got a call two hours later, oh wait, another problem that has to do with the throttle body wire that needs to be replaced, another $600 (labor and parts). They cannot even fix my issue, and they cheated me over $500 and they are just going to keep it up by saying additional problems with a price tag on it. I asked to speak with a supervisor named Jary, and he kept giving me excuses regarding how my vehicle is very old, there will be a lot of problems, but there is a reason why I took it to a Ford, it is because a regular, personally owned auto shop cannot fix my issue. I understand how old my vehicle is, but I was told that problems will be resolved after the repair, but it was not. They refused to give me a refund as well for not repairing my vehicle. DO NOT RECOMMEND THIS DEALER AT ALL. More
by forde250owner
Employees Worked With
Jary, Joe
July 07, 2018
Simple and straight-forward trade and buy. We just completed a trade-in and buy of a 2018 VW Golf Sportwagen today. From the initial contact to final paperwork everyone was pleasant, friendly a We just completed a trade-in and buy of a 2018 VW Golf Sportwagen today. From the initial contact to final paperwork everyone was pleasant, friendly and respectful. The salesman, Phil A., kept the process moving along and was helpful without any pressure. Raleigh handled the purchase paperwork efficiently. He even believed me when I told him I didn't want to buy any additional warranties or services! This dealership advertises discounted prices up front. The price closely tracked the true market value available on Edmunds website. A fair offer for my trade-in sealed the deal. A good experience all around. I would recommend them to anyone who appreciates a fair deal and respectful treatment. More
by Joe
Employees Worked With
Phil, Raleigh
June 13, 2018
Real commitment to customer care I am so impressed with the integrity of this dealership. I bought a used car from them (that I love!) that broke down OUT OF NOWHERE about ten days af I am so impressed with the integrity of this dealership. I bought a used car from them (that I love!) that broke down OUT OF NOWHERE about ten days after purchase. Chapman took care of it without a second thought! No pushback, no endless questions. Jimmy did everything he could to help us out and to fix the issue. I've never encountered a dealership that was actually invested in it's customers, but Chapman IS! I know exactly where I'm buying my cars in the future. More
by Lyndy
Employees Worked With
JImmy
June 28, 2017
Excellent buying Experience I was in the market for a new auto since my lease was coming due in a few weeks. I walked into Chapman Ford on the Roosevelt Blvd and received some o I was in the market for a new auto since my lease was coming due in a few weeks. I walked into Chapman Ford on the Roosevelt Blvd and received some of the best customer service imaginable. Derek my sales person was top notch in every aspect of the transaction. To Randy Chapman and Jim Casey and the rest of the Chapman autogroup, Thank you for a wonderful experience. More
by DonGreenleaf
Employees Worked With
Derek
June 23, 2017
My salesman Derek It was a great experience everybody treated me very nice and my salesman did everything he could to make sure I got what I wanted great place It was a great experience everybody treated me very nice and my salesman did everything he could to make sure I got what I wanted great place More
by Pete
Employees Worked With
Derek
June 20, 2017
So impressed! So Im not usually a person to write a review. But I was very impressed with Derrick Zimmerman. This car buying experience was so easy and smooth and So Im not usually a person to write a review. But I was very impressed with Derrick Zimmerman. This car buying experience was so easy and smooth and I feel like he was honest with us. If you are looking to buy a car i highly recomend you go see Derrick at Chapman on the Blvd. More
by Chshna123
Employees Worked With
Derrick Zimmerman
June 10, 2017
Car purchase Leased a car from Derek Zimmerman. I follow Derek wherever he goes. Directory is 100% trustworthy and gives you his all. Would recommend Derek to an Leased a car from Derek Zimmerman. I follow Derek wherever he goes. Directory is 100% trustworthy and gives you his all. Would recommend Derek to anyone I know purchasing a vehicle along with the Chatman organization Derek is 100% class act More
by Joe ding
Employees Worked With
Derek Zimmerman
June 06, 2017
Chapman Ford and Derek Zimmerman = A+ Service Derek Zimmerman, Jim Casey, and the folks at Chapman Ford in the Northeast treated me with the upmost respect and honesty. I told them exactly what I Derek Zimmerman, Jim Casey, and the folks at Chapman Ford in the Northeast treated me with the upmost respect and honesty. I told them exactly what I was looking for, and Derek proceeded to treat me with more candidness than I have ever received at a dealership. There was no pressure from him or the dealership, and I am extremely happy with my new Ford Escape. More
by Evan1129
Employees Worked With
Jim Casey
June 06, 2017
honest and trustworthy Our son got his F150 pickupk from Derek when he worked at a dealership in New Jersey. Derek is honest trustworthy and caring and took very good care o Our son got his F150 pickupk from Derek when he worked at a dealership in New Jersey. Derek is honest trustworthy and caring and took very good care of our son. He's very knowledgeable and works very hard to keep his customer happy. A year-and-a-half later when my Cadillac finally died I went to Derek and got my Edge. Six months later we call Derek again and found that he was now at Chapman. And yes we now have a Chapman. Ford Explorer from Derek and we couldn't be happier. Chapman is lucky to have Derek as one of their salesman he's the best ! More
by the Lobo's
Employees Worked With
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