Chapman Ford Northeast Philadelphia

After seeing a vehicle that my husband wanted we went to this dealership not once, twice, three but four times without the vehicle my husband wanted and it wasn't because we didn't want the Lincoln Nautilus this dealership not once, twice, three but four times without the vehicle my husband wanted and it wasn't because we didn't want the Lincoln Nautilus or we didn't have the finances to buy the Lincoln Nautilus but simply because promises were made to us and the management team at Chapman Ford of Northeast on Roosevelt Blvd could not keep their promises..Who in their right mind would buy a almost $40k car with initials scratched into the vehicle. The disheartening part of the whole experience with this dealership was they promised they would call us when the vehicle was ready and to this date over 3wks later we haven't heard from anyone. Not sure if they took me for serious or not but either way it was their loss. More

Professional, helpful, friendly, caring! ! They do not make you feel like just another sale. They help you to make a purchase fit for your needs. ! They do not make you feel like just another sale. They help you to make a purchase fit for your needs. More

I was supposed to pick up the car on July 6 Saturday. But because their accountant messed up the The withdrawal of the deposit for the car I could not pick up my car That day. It wasn’t until I got home, But because their accountant messed up the The withdrawal of the deposit for the car I could not pick up my car That day. It wasn’t until I got home, that I found his mistake. When I went back on Monday to pick up the car, I informed him of his mistake and he completely denied it. I even showed it to him in my account activities and he still completely denied that he done it. I don’t know if it was an accident or what happened but if you make a mistake, you should own up to what you do, Blake just did not seem to care. Seem to be a master of narcissism. More

Courtesy ,helpful, mindful of my time I appreciated Bob Brooks quick and concise work getting my new vehicle ready for me and helping me set up my Bluetooth Brooks quick and concise work getting my new vehicle ready for me and helping me set up my Bluetooth More

10/10. Got the truck as priced on the sheet. All in all good service. Got the truck as priced on the sheet. All in all good service. More

All our questions were answered completely. We were greeted kindly with respect. The extra services offered were explained fully. Don is a great salesman. We were greeted kindly with respect. The extra services offered were explained fully. Don is a great salesman. More

I came to this dealership to purchase a 4Runner. Maurice Taylor was my salesperson. Overall my experience was good. Maurice did a nice job taking me through the test drive of the vehicle and providi Maurice Taylor was my salesperson. Overall my experience was good. Maurice did a nice job taking me through the test drive of the vehicle and providing me with the best and final purchase price. Although, at one point he had me complete the wrong finance application on the iPad which was slightly time consuming so I had to do it a 2x once he setup the correct application. Also, a few members at the dealership mentioned they would be able to drop off my new vehicle at my home but wasn't able to when it came down to it since the dealership closed at 8pm and completing the paperwork exceeding this time by a few min. I was distraught because they didn't hold true to their word. Needless to say, I left my original car at the dealership to pick it up next day and drove the new vehicle home. Besides that issue, my overall experience was good. More

Dealership was clean and well organized. Dealership had an abundance of vehicles in stock. No issues. I would recommend family to go to Chapman Ford. Dealership had an abundance of vehicles in stock. No issues. I would recommend family to go to Chapman Ford. More

My experience was good Brian Brooks always took care of me always a great salesman me always a great salesman More

Johnel was super helpful, and would gladly work with him again! Got the best deal again! Got the best deal More