Chapman Ford Northeast Philadelphia

Great service by Donald Reed Don Reed was very caring and welcoming when I arrived to purchase a new car. He worked with every need and ‘‘twas very patient with me. He did everyth Don Reed was very caring and welcoming when I arrived to purchase a new car. He worked with every need and ‘‘twas very patient with me. He did everything he could to help and make my first car buying experience amazing. I would recommend this car dealership to everyone and always come back to get wonderful service from Mr. Don Reed. More

Great Experience Great customer service from the staff. Especially Don Reed. He was polite and very knowledgeable. I will be recommending Don Reed to the rest of my fa Great customer service from the staff. Especially Don Reed. He was polite and very knowledgeable. I will be recommending Don Reed to the rest of my family, as I believe he truly cares about customer satisfaction. More

Preowned and first service Purchase experience was great took my car in for first service a few days ago, Jeremy Reeve got me right in, service was done quickly very happy with Purchase experience was great took my car in for first service a few days ago, Jeremy Reeve got me right in, service was done quickly very happy with sales and service More

Greatest car buying experience From beginning to end Chapman made my car buying experience seamless and effortless. Used car manager Don Reed Was extremely helpful and courteous th From beginning to end Chapman made my car buying experience seamless and effortless. Used car manager Don Reed Was extremely helpful and courteous throughout the experience. Chapman Ford is lucky to have someone so Knowledgeable. More

Service Has taken care of my vehicles for the past 15 yrs. Would not take it anywhere else. Scott has been my go to guy for all these years and is well apprec Has taken care of my vehicles for the past 15 yrs. Would not take it anywhere else. Scott has been my go to guy for all these years and is well appreciated. More

Exceptional service We have never had such a fantastic experience purchasing a vehicle!!! He listened to all of our needs and found us the perfect vehicle. The process of We have never had such a fantastic experience purchasing a vehicle!!! He listened to all of our needs and found us the perfect vehicle. The process of finding the vehicle to signing the paperwork was so quick and easy. We will definitely tell everyone we know about our wonderful experience at this dealership and especially with Don and Brian. We will purchase our next vehicle here!!!! More

Good service but very expensive Jeremy Reeve was a good service tech. The transportation to and from the dealership while my car was serviced was good. Cory (don't know his last name Jeremy Reeve was a good service tech. The transportation to and from the dealership while my car was serviced was good. Cory (don't know his last name) was also good. More

BUYER BEWARE - You may be buying an unsafe vehicle from here. I just bought a 2009 Audi A4 from this dealer last Saturday. The sales rep "Johnel" lied to me numero - You may be buying an unsafe vehicle from here. I just bought a 2009 Audi A4 from this dealer last Saturday. The sales rep "Johnel" lied to me numerous times, along with the sales manager "Keith." Johnel, being unprofessional, even said he "hates most of his customers." I already had a feeling that this place was scummy, but he proved it. I made sure I bought an extended warranty - which already came back as unusable. When I got to the dealership and saw the check engine light on, I was told that more than 4 people working there "didn't see/know" that the light was on. That includes Johnel, a trainee who drive the car, Keith, and the service center. I already knew that was a lie, seeing as I wasn't born the previous day. The car "just passed" inspection/emissions last month, by their service center, and I was told that the "Coolant Temp. Sensor" was the only issue - prior to buying the car. I went to Audi and found out that the "Timing Chain is faulty." Audi quoted me $2,600 for repairs and said that the gaskets may blow soon if I don't get it repaired. When Audi called the warranty company, they stated that the warranty will not cover anything for this repair because it would be considered fraud/fixing a pre-existing condition. Both, Audi and the warranty company, stated that Chapman is liable for repairs and that they should be ashamed. The warranty rep stated that "they know better. That's not right." When calling Keith back, he started to argue with me and said "you bought the car as-is." When I made it crystal clear that I paid over $2,000 for a warranty, was lied to about the condition of the vehicle, and would need to spend more on repairs than my down payment, he took his foot off of the pedal. After a bit of arguing, he lied again and said that he got the approval for a refund - as if he was doing me a favor, as opposed to being professional and ethical. When I got there, I spoke to a jerk/manager named Don. He was rude, tried to control the conversation, lied, and told me that "he doesn't know why Keith promised me a refund" - seeing as, supposedly, he would be making the final decision. I got annoyed because I came there for a refund check, but instead had to deal with more BS. I came in to pick it up, but instead spent almost 30 minutes going back-and-forth. Don was disrespectful, also acting like he's just doing me a favor. The next day, he started talking over me and kept raising his voice when I was explaining that the check didn't clear right away and that there was a hold put on the funds. At some point, he avoided listening altogether and wouldn't shut up - so I hung up on him. I would NEVER go back to this dealership and will be reporting them to corporate shortly. I hope that these dishonest jerks go out of business. More

Bad, taken advantage of, inefficient Brought my car in for a 80000 mile factory service as suggested on their website - booked online. On arrival there IS NO 80000 mile service offered - Brought my car in for a 80000 mile factory service as suggested on their website - booked online. On arrival there IS NO 80000 mile service offered - it's 60 or 90K - weird. The service was shown as around $300 and I knew there would be other things so estimated $1000. Nope - they kept my car overnight (not mentioned until 4pm that day), quietly mentioned they were going to change sparks plugs + boots, rotors, brakes - no estimates given. The rear seat belt was not working - had to get it fixed - they did quote to take a look would be $400 (xxx?) + $220 if a new assembly was needed. The bill came to over $1900. Not going back - not impressed, "customer requested" services were added that were never my idea and just feel ripped off. You've lost a customer for life. More