Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Ford Northeast Philadelphia
Philadelphia, PA
805 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 805 reviews
May 16, 2019
Great deals Fast and smooth I like the service the inventory was awesome and TOM did a great job and Hank doing great job also everything went really smooth just a great deal I like the service the inventory was awesome and TOM did a great job and Hank doing great job also everything went really smooth just a great deal More
by tim7422
Verified Customer
May 15, 2019
Great experience! Great experience with straight-forward information and a genuine desire to put me in the right car. I will not hesitate to continue getting my vehicle Great experience with straight-forward information and a genuine desire to put me in the right car. I will not hesitate to continue getting my vehicles from this dealership. More
by Dom2724
May 14, 2019
Leased a new vehicle The process went very well; the salesman (Sid) was very professional answering all of the questions we asked regarding the vehicle we wanted. The gen The process went very well; the salesman (Sid) was very professional answering all of the questions we asked regarding the vehicle we wanted. The gentleman handling the financing paperwork was completed very quickly without any issues. Overall we would recommend this dealership to anyone. More
by jcm930
May 14, 2019
Recall Warranty service No hassle service on recalled airbag. Pleasant staff. Replaced airbag that had been recalled without any evidence that the work had been done, so work No hassle service on recalled airbag. Pleasant staff. Replaced airbag that had been recalled without any evidence that the work had been done, so work was clean and neat. More
by FJB, MD
Employees Worked With
James
May 13, 2019
in & out in 45 minutes I had a 8AM appointment and they had my truck on the lift at 8:05 AM They had my truck finish at 8:45AM good fast service I had a 8AM appointment and they had my truck on the lift at 8:05 AM They had my truck finish at 8:45AM good fast service More
by relton55
Employees Worked With
May 13, 2019
Oil Change Jim was great as he set the appropriate expectations for me. Ex. Wait time etc. He's a real asset to your company. Well done! Jim was great as he set the appropriate expectations for me. Ex. Wait time etc. He's a real asset to your company. Well done! More
by A31983
Employees Worked With
Jim - VW service
May 13, 2019
Brought my car in brakes were failing Tom the service manager took me rating told him what was happening told me what he thought it was got into Rent-A-Car and got me home At the car to Tom the service manager took me rating told him what was happening told me what he thought it was got into Rent-A-Car and got me home At the car today so I was done More
by Jr564221
May 10, 2019
great service My 2010 beetle volkswagon needed a new front headlight. We stopped by and he arranged to have it taken care of immediately...little wait time and at My 2010 beetle volkswagon needed a new front headlight. We stopped by and he arranged to have it taken care of immediately...little wait time and at a reasonable price. thank you! Great service as usual. Everyone is attentive to you needs and goes out of their way to respond to your needs. More
by spatriciaweir
Employees Worked With
May 09, 2019
Oil Change Fast and speedy service this visit I can't believe how fast I was out this visit thanks Bob Keisler for getting me out in under and hour. Fast and speedy service this visit I can't believe how fast I was out this visit thanks Bob Keisler for getting me out in under and hour. More
by ANDRE.MITCHEL
Employees Worked With
May 06, 2019
Great work speedy quick friendly customer service, walked in to get my oil change and car got out right on the lift within 5 min. Wait time was short and was in and out to e friendly customer service, walked in to get my oil change and car got out right on the lift within 5 min. Wait time was short and was in and out to enjoy my Saturday . I believe the gentleman was named Bob. Older gentleman He had sunglasses on his head and the lenses had a blue tint. Oil change 5/4/19 at noon. Thanks Jonathan Reyes More
by j0nathanreyes
Employees Worked With
