Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Ford Northeast Philadelphia
Philadelphia, PA
805 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 805 reviews
August 01, 2019
Chapman VW Very helpful and courteous on arrival. Signing in was speedy and professional with my questions being answered immediately.I have dealt with this deal Very helpful and courteous on arrival. Signing in was speedy and professional with my questions being answered immediately.I have dealt with this dealer for the past 10 years with Ford products and found them to be an exceptional dealership. More
by hmmci
Verified Customer
July 30, 2019
Service at its best!! Service was timely and friendly. Absolutely no issues and the vehicle was ready as promised. I casually saw a vehicle i liked and sales was quick to Service was timely and friendly. Absolutely no issues and the vehicle was ready as promised. I casually saw a vehicle i liked and sales was quick to provide a breakdown of the finances literally within 45 minutes. Wow! The fastest ever. More
by saivettrod
July 30, 2019
Great Service !!! This is my 2nd vehicle I purchased from Chapman ford. I just needed an Oil Change this time, but it was done quickly and professionally. The staff is This is my 2nd vehicle I purchased from Chapman ford. I just needed an Oil Change this time, but it was done quickly and professionally. The staff is always courteous and helpful. Thanks Chapman Ford. More
by lauriealb
Employees Worked With
Sorry I didn't get the names of the staff.
July 27, 2019
A complete waste of time 9am appt. After receiving no updates, Called numerous times before i was finally told at 5 pm my car wouldn't be looked at today. 9am appt. After receiving no updates, Called numerous times before i was finally told at 5 pm my car wouldn't be looked at today. More
by cleewood
Employees Worked With
July 26, 2019
Professional and Great Service Once again Chapman VW Northeast save my car. Having a great team helping the customer's situation and I will definitely continue going to Chapman VW N Once again Chapman VW Northeast save my car. Having a great team helping the customer's situation and I will definitely continue going to Chapman VW Northeast. Thanks! More
by placeres5
Employees Worked With
James Melnick, Larry Short
July 23, 2019
One of the most price competitive dealerships out there. The dealership was great to deal with. They communicated well and worked with me on my trade-in and getting into the Truck that I wanted. The ONLY r The dealership was great to deal with. They communicated well and worked with me on my trade-in and getting into the Truck that I wanted. The ONLY recommendation I would make would be in the detailing department. It took significantly longer than expected to detail the truck and it wasn't vacuum at all. But, Don made it right and had them re-vacuum the truck and offered to have them detail it again when I returned. More
by michaelstiles
July 23, 2019
Satisfied with service Satisfied with the service and employees, didn’t wait long before my car was serviced. The service associate helped me better understand what was goin Satisfied with the service and employees, didn’t wait long before my car was serviced. The service associate helped me better understand what was going on with my car More
by wilalv19
Employees Worked With
James Melnick
July 22, 2019
Oil Change & Tire Rotation Knowledgeable and friendly service. Very willing to take the time to fully explain what required work is for your vehicle, and very patient with answe Knowledgeable and friendly service. Very willing to take the time to fully explain what required work is for your vehicle, and very patient with answering customer questions. More
by drtanyao
July 22, 2019
Brakes I am very disappointed this time! This was the 3rd time back for the new brakes you guys did and nothing but problems. I heard the same noise again s I am very disappointed this time! This was the 3rd time back for the new brakes you guys did and nothing but problems. I heard the same noise again so it went back. Your tech guy said he drove it and looked at the brakes and there nothing wrong. I am not the other person to hear this, 2 other people have heard it. So... nothing was done I got my car back. When I got my car back... it was a mess! My CD case was thrown on the floor... my change was thrown in the center. I dont appreciate that at all. This was the worse experience! Not happy! Joe was nice . Not his fault More
by JENNABARE
Employees Worked With
Joe
July 20, 2019
Professional Service Great Service. Always do what I ask. Long time customer. 5 Cars in Family. Keep up the Great Service. I stick with one Mechanic who never let me down Great Service. Always do what I ask. Long time customer. 5 Cars in Family. Keep up the Great Service. I stick with one Mechanic who never let me down. More
by joed107
