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Chapman Ford Northeast Philadelphia
Philadelphia, PA
805 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 805 reviews
August 10, 2019
Great Experience Tom Brown is always very helpful and pleasant to work with! It's amazing how quick and easy Chapman Ford's transaction paperwork process is. Tom Brown is always very helpful and pleasant to work with! It's amazing how quick and easy Chapman Ford's transaction paperwork process is. More
by GGDSEK
Verified Customer
August 09, 2019
Professional service I got immediate service as soon as I brought my car in. I was given a rental , while waiting for my car to be repaired . I was given status updates I got immediate service as soon as I brought my car in. I was given a rental , while waiting for my car to be repaired . I was given status updates on my car , while it was being repaired. I was called as soon as my car was repaired.. All people involved , Bob in sales , Bob my mechanic and the gentleman who gave me my rental were all very courteous and professional . I was very satisficed with them all . More
by newbrainoct2008
August 08, 2019
Great experience and great deals Nunzio and the manager were awesome and easy to do a deal with it. Everything went smooth. They didn’t pressure me into anything and understood my fin Nunzio and the manager were awesome and easy to do a deal with it. Everything went smooth. They didn’t pressure me into anything and understood my financial obligations. They worked well and let me speak about what I wanted More
by tommyjakubowski
August 07, 2019
Very satisfied. Very polite staff, fast service, very knowledgeable. Everybody was doing in synchronized mode what was their respective job. They called and explained Very polite staff, fast service, very knowledgeable. Everybody was doing in synchronized mode what was their respective job. They called and explained me in details regarding my car service, they texted & emailed me when the service was done. More
by JaBa
August 07, 2019
Outstanding performance The employees that work in the service center are very helpful and polite to their customers and are their to answers any concerns about my vehicle. The employees that work in the service center are very helpful and polite to their customers and are their to answers any concerns about my vehicle. More
by CLATORRE1
Employees Worked With
August 07, 2019
Very good Every one is very accommodate Service is good. Bob is such a gentleman. Would recommend Chapman ford to all. Love my edge ford Would buy another Every one is very accommodate Service is good. Bob is such a gentleman. Would recommend Chapman ford to all. Love my edge ford Would buy another one from your place More
by lindapul1948
Employees Worked With
August 06, 2019
Great and easy purchase! No hassle dealer. They have the best deals around. I will definitely be back to purchase my next new vehicle from Chapman Auto Group. Thank you! No hassle dealer. They have the best deals around. I will definitely be back to purchase my next new vehicle from Chapman Auto Group. Thank you! More
by quickriverboats
August 06, 2019
HELPFUL AND COURTEOUS ON MY ARRIVAL GREAT SERVICE AS ALWAYS,ALSO GREAT PEOPLE THAT TAKE CARE OF YOUR NEEDS, WILL CONTINUE TO PURCHASE MY FUTURE VEHICLES FROM CHAPMAN AND OF COURSE THEIR GREAT SERVICE AS ALWAYS,ALSO GREAT PEOPLE THAT TAKE CARE OF YOUR NEEDS, WILL CONTINUE TO PURCHASE MY FUTURE VEHICLES FROM CHAPMAN AND OF COURSE THEIR SERVICE CENTER More
by BIGSTEVE47
August 02, 2019
Car comes back worse than when I dropped it off I dropped off my vehicle for body work. I couldn't even take my car home because the key was stuck in the ignition. I don't take my vehicle there I dropped off my vehicle for body work. I couldn't even take my car home because the key was stuck in the ignition. I don't take my vehicle there anymore for work because anytime I have taken it there, I leave the lot and the check engine light comes on before I can even leave the lot. Issues take repeated attempts to get resolved. Even when I have even taken it in for something as simple as wipers, the wipers fly off. All I wanted was body work done to my vehicle and now my car has an additional issue. So, it is not just one bad experience, it has been multiple. More
by nikki2158
Employees Worked With
Ashley Miller
August 01, 2019
experience This is the 1st time I had an horrible experience here and wish not to give a bad review for 1 experience that seems to still not be resolved. The arr This is the 1st time I had an horrible experience here and wish not to give a bad review for 1 experience that seems to still not be resolved. The arrogance of Corey is amazing that he deals with customers. More
by FRANCESSCHURR
Employees Worked With
Corey
