Chapman Ford Northeast Philadelphia

Great service Quick and quality service . The service department did the repairs to my car and got me back on the road faster than I expected. I highly recommend Ch Quick and quality service . The service department did the repairs to my car and got me back on the road faster than I expected. I highly recommend Chapman. More

⭐️⭐️⭐️⭐️⭐️ I just have 2 said that even that didn’t receive the trade-in expected according to the information that I got in diferente applications used to appra I just have 2 said that even that didn’t receive the trade-in expected according to the information that I got in diferente applications used to appraise the current value of my 2016 Edge, I decide to agree with the deal negotiated and make with vendor Brian Brooks on my purchase which is an excellent customer oriented guy. I was looking for more modest unit cost but no regret of my decision to go for the upgrade to a 2019 Edge that is giving me a lot of extra & improvement that I was wishing they did to that excellent crossover (SUV) vehicle 🚙 More

Courtesy and services beyond expectations My car was ready well beyond expected time for a recall service. The intake person was friendly and pleasant and got my keys for me when my car was re My car was ready well beyond expected time for a recall service. The intake person was friendly and pleasant and got my keys for me when my car was ready and the other service people were busy on the phone. More

Customer Service Had to make a appointment TWO weeks in advance for 8am. Just to have it there till 2pm and no work was done. Over 20 workers and they tell me a “CERTA Had to make a appointment TWO weeks in advance for 8am. Just to have it there till 2pm and no work was done. Over 20 workers and they tell me a “CERTAIN GUY” had to do the job. Well that guy should of been there at 8am like everybody else. More

Great service start to finish Title says it all. From drop off to pickup. I always recommend Chapman on the Blvd. to friends who want good and honest repairs. I am a very happy cus Title says it all. From drop off to pickup. I always recommend Chapman on the Blvd. to friends who want good and honest repairs. I am a very happy customer. More

Great experience! I had a great experience! I love my new Escape! Everyone was very accommodating and helpful. I would definitely recommend Chapman to anyone looking fo I had a great experience! I love my new Escape! Everyone was very accommodating and helpful. I would definitely recommend Chapman to anyone looking for a car! More

Other than a short non-responsive couple days, it was great. There was a couple days where I did not get good responsiveness from the sales person. Other than that, i thought this was a great experience, they w There was a couple days where I did not get good responsiveness from the sales person. Other than that, i thought this was a great experience, they were fair across the board with pricing and i would recommend them for sure. More

Not the best. I believe that this is my third visit to your service dept. with one of my fleet trucks. It seems that every time I have to come in, I can depend on d I believe that this is my third visit to your service dept. with one of my fleet trucks. It seems that every time I have to come in, I can depend on drama. The 1st time the inspection machine did not work and no one knew it, I lost three days of rentals. The 2nd time was not that bad, we dropped one truck off for service, and had to pick-up the other. When I was leaving, there was a customer very upset that her car was not done after 3 days too change a head light, this seems to be a communication issue. That seems to be a problem with the service dept. Today will be my 3rd visit to pick-up my box truck, so far I have been put on hold 2 times, and it's only 9:58 am. Just got Rob's voicemail @10:02 am, left my cell#. Just got my call back @ 10:10 am. Going to pick-up my truck. It's 11:30 am, We have our truck back, besides the 15 min. too bring my truck to the front, all went well, Thanks. More

Past careless work Last visit was fine. Service reps treated me well. If it wasn't for the wheel falling off twice in two years as a result of careless work, I might hav Last visit was fine. Service reps treated me well. If it wasn't for the wheel falling off twice in two years as a result of careless work, I might have allowed work on the items listed in the vehilcle inspection to be completed at Chapman. I cannot feel comfortable having my vehicle serviced at Chapman, since they failed to make good on over $800, worth of hub replacement. More

ZERO Communication I took my car in at 7:30 this morning, I had an appointment, to have a recall issue fixed. I pull into the bay and no one is there. I wait about 10 mi I took my car in at 7:30 this morning, I had an appointment, to have a recall issue fixed. I pull into the bay and no one is there. I wait about 10 minutes or so and someone finally comes out. The recall notice itself said the work should take half a day. When I dropped off my car I was told it would be done today and should be done by lunch and that they would call me. I call at 3pm and my representative (Tom) wasn't available but I was advised my car was being worked on. I call back at 3:30 and get transferred 3xs, once to the location in Egg Harbor NJ before being sent to a full voicemail. I hang up and call back and it continues to ring. I hang up, waiting about 10mins and call back. After a long wait someone finally answers, they say oh "Tom never got back to you" I say no. They put me on hold and then come back and say my car is done. More