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Chapman Ford Northeast Philadelphia
Philadelphia, PA
803 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 803 reviews
May 11, 2020
I brought my vehicle in for two recalls on seperate occasions (fuel tank and airbag). Bob Keisler was my service rep. He was very professional and, curtious on both occasions. It was a pleasure working occasions (fuel tank and airbag). Bob Keisler was my service rep. He was very professional and, curtious on both occasions. It was a pleasure working with him. More
by Bryant Birch
Verified CustomerEmployees Worked With
May 08, 2020
Great everyone was helpful. I ah e nothing else to Great everyone was helpful. I ah e nothing else to say. I’ll see you guys soon. And everyone stay safe and God bless ok. Great everyone was helpful. I ah e nothing else to say. I’ll see you guys soon. And everyone stay safe and God bless ok. More
by RICKDOEZ1
May 08, 2020
Great dealership. Service is extremely good. I have bought many cars here over the years without a problem. I recommend Chapman highly. Service always tell me costs upfront. bought many cars here over the years without a problem. I recommend Chapman highly. Service always tell me costs upfront. More
by gmpritti
May 04, 2020
Very pleased with the entire process even during this difficult time. Drop off was easy and safe, they kept me informed about my service then called when completed. Very happy! difficult time. Drop off was easy and safe, they kept me informed about my service then called when completed. Very happy! More
by jstegsiii
Employees Worked With
Logan Williams
May 03, 2020
I'm satisfied with my purchase of my 2017 ram 1500 But must say I had no idea that the previous owner had a dog and it difnetly spent alot of time in the truck for in between the seat and the smell will n must say I had no idea that the previous owner had a dog and it difnetly spent alot of time in the truck for in between the seat and the smell will not come out they did a poor detail job the more a inspect the truck it was definitely a rush job. More
by terronp98
May 02, 2020
Chapman Ford is the best!! Always great service when needed and when buying a new car !! Will always use Chapman Ford ! ! Thank you !! You guys rock!! needed and when buying a new car !! Will always use Chapman Ford ! ! Thank you !! You guys rock!! More
by Weissingert
May 01, 2020
The best service we’ve had. The pricing and the people are honest and upfront! Will definitely go back for service again! Keep it up! are honest and upfront! Will definitely go back for service again! Keep it up! More
by r.fer
April 24, 2020
Service writer was very professional, prior to appointment I was promised a loaner, at time of vehicle drop off was told they no longer have loaners, not good. Was told my extended warranty that I appointment I was promised a loaner, at time of vehicle drop off was told they no longer have loaners, not good. Was told my extended warranty that I paid $2500.00 for that my salesman said covered everything did not, had a water leak from rear side window which I had to pay $150.00 to have repaired. Also had a noise when cold which lasted a minute then when away, service said it was coming from behind the dash, noise still there, paided $100.00 deductible for nothing, will not be going back to ford for my next vehicle. Also was told that I needed a serpentine belt which had just been replaced. More
by DENNIS.SROCZYK
Employees Worked With
Christine
April 20, 2020
Bob Keisler was very helpful which was greatly appreciated. It was a very good experience, I was picked up at dealership & taken to my location, as soon as my car was ready, My ride was there within 10 minutes. It was a very good experience, I was picked up at dealership & taken to my location, as soon as my car was ready, My ride was there within 10 minutes.. More
by joan.freed
Employees Worked With
