Chapman Ford Lincoln Mazda - Service Center

They charged me for a part that doesn't fit my 🚚 Took our F2 250 for service told needed fuel pump ran about $1,000 okay on the bill it said they placed a relay 2 days after service exact same proble Took our F2 250 for service told needed fuel pump ran about $1,000 okay on the bill it said they placed a relay 2 days after service exact same problem occurred took back they did what they called an exploratory. Said. The heater box had a leak on to the new fuel pump and they would silicone it and put back and charged us another $650. We had all the exact same problems as before they touched it. It would just die in its tracks on the highway 15 min later it would start. We were trying to get home to Fl. Towing our Rv as Ira just hit. We were say their mercy. If you don't have training to fix something admit it and refer customer to another facility.Don't put someone's life in their hands took to another Ford dealer within 15 minutes they told us our problem was a. Fuel pump relay told them we had a fuel pump and relay install they said impossible the relay in your truck is unserviceable the entire fuse panel would have to be removed and it would be approximately another thousand dollars so Chapman Ford never installed a relay and put our Lives In Harm's Way as the situation did not resolve itself and we were Towing an RV and the truck would just die so check your receipts everyone I first spoke to the service mgr after the new dealership gave us the news . I said you charged us and never installed a relay, you couldn't. He said ill give you the $ back we charged for the part. I said u owe us a lot more than that.I spoke to the owner recently he was willing to give me a $300 refund of which I replied back it was not an amicable settlement as we should never have incurred the $600 additional fee the next day for nothing . we have always used a Ford dealership because we felt we had Trained techs . well guess what. Had Chapman Fords. Techs used the computer with my vin # they would have known the relay was unservicable. How can u charge for something and not do. I think there is a word for that. More

Over Priced / Low Quality I wrote a review back in oct 2015 when I first purchased my vehicle. Now a year and a half later I'm stuck with a car which now needs a new transmissi I wrote a review back in oct 2015 when I first purchased my vehicle. Now a year and a half later I'm stuck with a car which now needs a new transmission. After purchasing the vehicle from this dealship and paying over $1,400 for repairs two months ago they now are quoting an astronomical amount for a rebuilt transmission. This early into owning the vehicle I would have never guessed such a major repair would have to be preformed. They didn't do much to help and still squeezed every dime out of me they could. I honestly hoped they would be a little more helpful to a customer who purchased and repaired my car through them. I will not be doing any further business with this dealership. They are over priced for low quality vehicles. Waste of money. Try other dealerships before you settle for this one. Digested and disappointed! More

Don't honor service appointments Complete waste of time. Didn't even start to look at car until 2nd day. Left without car being repaired. Couldn't afford to leave another day. Only co Complete waste of time. Didn't even start to look at car until 2nd day. Left without car being repaired. Couldn't afford to leave another day. Only could thing I encountered here was shuttle. More

Lack of "Service" Department I dropped my F-250 off for maintance yesterday for a scheduled appointment. At least I thought. My truck was never serviced. I'm a contractor. A day I dropped my F-250 off for maintance yesterday for a scheduled appointment. At least I thought. My truck was never serviced. I'm a contractor. A day without my truck is a lost day's pay. The manager didn't even have the curtesy to call me upon my request left with Stephanie. I guess he couldn't fit me in either. More

I was treated badly in service, and then was told I LIED about having a appointment. I complained to my saleman (Henry) but the could do nothing. Totally disapointed with service after buying several auto f about having a appointment. I complained to my saleman (Henry) but the could do nothing. Totally disapointed with service after buying several auto from Capman. More

The dealership was very clean and well equiped to pass the time away while waiting for my car to be repaired. wi-Fi, TV, and local newspaper with the crossword in it. very couteous people in the service a the time away while waiting for my car to be repaired. wi-Fi, TV, and local newspaper with the crossword in it. very couteous people in the service area too. Very pleased with the service writer, Ben L. More

Ever since I purchased my Explorer 5yrs. ago,my experience with Chapman Ford has always been a positive one. Love the Shuttle Service when I needed it more than a few times in the past. The Service experience with Chapman Ford has always been a positive one. Love the Shuttle Service when I needed it more than a few times in the past. The Service Dept. is " Five Stars ". Never had a negative problem with anyone. Last time I had my Explorer in for service, I had a positive experience with a service advisor named Loretta Antorino who went above & beyond for me! More