Chapman Ford Lincoln Mazda - Service Center

Staff is friendly and they listen. I was in and out. Just an over all nice experience. I was in and out. Just an over all nice experience. More

Ray was very attentive of my needs & courteous . He works at Chapman Ford dealership in Egg Harbor Twp He works at Chapman Ford dealership in Egg Harbor Twp More

Nobody likes having to go for service on their car. But you have to... so you may as well go somewhere that you enjoy visiting! Chapman is one of those places. My service reps are also my friends. But you have to... so you may as well go somewhere that you enjoy visiting! Chapman is one of those places. My service reps are also my friends. They don't take advantage of me, they give it to me straight and they work with me when I need it. On top of that, they technicians are top notch. No grease xxxxxxx wrenching on my Lincoln. When they say it's fix, I believe them. Problems happen... cars break... but I have never had to go back over and over for the same issue -- not once. More

Brought my MAZDA in for a recall service, easy to schedule the appointment, and service department is great. Very responsive to questions, and keep you informed every step of the way. schedule the appointment, and service department is great. Very responsive to questions, and keep you informed every step of the way. More

Friendly, accurate, efficient, professional. Setting up the appt was easy. Service people were friendly. Service was fast. Setting up the appt was easy. Service people were friendly. Service was fast. More

Employees very helpful and polite, willing to help you with any and all issues. Great attitude. with any and all issues. Great attitude. More

I was able to drop my truck off over the weekend and my scheduled appointment was at 8am. My vehicle was started and ready for pickup by 10am. I especially liked the video telling me about the work that wa scheduled appointment was at 8am. My vehicle was started and ready for pickup by 10am. I especially liked the video telling me about the work that was done. More

This is a review of the Chapman Ford Collision shop in Pleasantville NJ would give zero stars if possible - still don't have my car as of today (10/14). Whatever you do - don't use them or let your insur Pleasantville NJ would give zero stars if possible - still don't have my car as of today (10/14). Whatever you do - don't use them or let your insurance select them. Accident occurred on 6/11/21 and I still don't have my car or any date of when available. Understand the original delay for the backordered part but that part arrived in mid August. When Robert Heady would communicate on the Yukon, it was always vague and non-descript. I have now lost confidence in the quality of the work particularly the lack of real communication (literally 30+ yrs of giving excuses - he is good). The lack of any specific communication throughout the process is what is mind-numbing!! AVOID AVOID AVOID update 2 - Appreciate the dealer reaching out to speak but I wish to have a detailed review of what has been done on my car, what is left to do, and most importantly - a commitment to when (an actual firm date) I will get it back. Even my insurance company AAA was frustrated yesterday with the lack of clarity and the long list of excuses when they spoke with the collision shop - literally the place seems like a black hole for cars - from a business perspective it literally makes no sense. Again AVOID AVOID AVOID update 3 - let's talk after you find out what is going on with my car - frankly don't have much to say beyond what I have posted here - the lack of clarity, information, etc is on the Chapman side. update 4 - it is 1pm on Monday 10/18/21 and have yet to receive an update despite speaking to a manager of a manager More

thanks for all the help you gave me & thank for caring thank you Rob for all of your help you were to me and getting my car fixed!!! it really meant a lot to me and thanks for not getting mad at me for b thank you Rob for all of your help you were to me and getting my car fixed!!! it really meant a lot to me and thanks for not getting mad at me for being so absent minded and not finding my keys and not remembering what I did with them. It really makes a difference when the person helps you with everything to make your life better. I look forward to coming again and seeing all the people who are so nice there and chatting with them. More