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Chapman Ford Lancaster
Lancaster, PA
1,097 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,097 reviews
September 27, 2018
Great help for the uninitiated So I went to look at some options for my father. Zach ended up being a great help I don't know a lot about cars be walked me through every step he has So I went to look at some options for my father. Zach ended up being a great help I don't know a lot about cars be walked me through every step he has helped me a great deal in making the right decision for my family's Automotive need. More
by Dnyoussef
Employees Worked With
ZACH HARPIN
September 27, 2018
A friendly and pleasant experience Had a very pleasant experience both at the dealership and with the sales associate. Zach was able to answer every one of my questions in a very helpfu Had a very pleasant experience both at the dealership and with the sales associate. Zach was able to answer every one of my questions in a very helpful, practical, and professional manner. I felt completely at ease as he provided a calm and comfortable car shopping experience. I left the dealership feeling extremely satisfied with my visit and elated about my new car! More
by ArtyC
Employees Worked With
ZACH HARPIN
September 27, 2018
Hooray Harpin Zach Harpin was incredibly helpful, courteous, and very professional. I was wary of going to the car dealer and was worried about how the service woul Zach Harpin was incredibly helpful, courteous, and very professional. I was wary of going to the car dealer and was worried about how the service would be, and Zach put all my fears to bed. The experience was easy, and I got exactly what I needed! 10/10 will recommend Chapman, and ABSOULUTELY recommend Zach. More
by Donlawrence
Employees Worked With
ZACH HARPIN
September 27, 2018
Great experience Zach knew I wanted a Jeep Wrangler and quickly found me one that fitted my budget and style. He made the whole process easy and within a few days of l Zach knew I wanted a Jeep Wrangler and quickly found me one that fitted my budget and style. He made the whole process easy and within a few days of letting him know what I was looking for, I was leaving the dealership with my new Jeep! Great experience! More
by JakePiccioni
Employees Worked With
ZACH HARPIN
September 18, 2018
GREAT Buying Experience at CHAPMAN FORD The buying experience at Chapman Ford was great. From the ease of turning in my leased 2017 Explorer to Chapman Ford searching for a 2018 Explorer tha The buying experience at Chapman Ford was great. From the ease of turning in my leased 2017 Explorer to Chapman Ford searching for a 2018 Explorer that I was looking to purchase with the color and equipment packages I was looking for. AND it continued with getting me the financing for the new vehicle that fit my budget. Everyone involved put their best foot forward and made those experience quick and easy and enjoyable. I would highly recommend Chapman Ford to anyone looking to buy a vehicle. I especially wanted to thank Tony Torres who went out of his way and resolved a few minor vehicle issues. Hopefully I named all that were involved in the purchase of my 2018 EXPLORER XLT. More
by BTPD79
September 16, 2018
Easy buying experience and friendly team. Tony explained all the functions of the vehicle to me and handled all the paperwork and questions I had. and friendly team. Tony explained all the functions of the vehicle to me and handled all the paperwork and questions I had. More
by Tf
Employees Worked With
Tony Torres
September 15, 2018
Exceptional car, price & service!!! Wow! The experience and friendliness I received from Mike was exceptional! Mike worked with me and made my day . I will recommend Chapman Ford and my Wow! The experience and friendliness I received from Mike was exceptional! Mike worked with me and made my day . I will recommend Chapman Ford and my salesman Mike to everyone. Thank you so much! More
by MARINA48
Employees Worked With
September 14, 2018
Purchase 2011 F 150 Super Crew KIng Ranch I had been looking for a good used King Ranch pickup. My little '06 Rancher had served me well but it was time to move up to something larger. Contact I had been looking for a good used King Ranch pickup. My little '06 Rancher had served me well but it was time to move up to something larger. Contacted the dealership and Morgan set up an appointment to come up and see it. Katie was our sales person and she did a great job. She was prompt and was able to answer any questions we had and was quick to get back with us with any information from her manager. We got a good trade in on the Ranger. The cosmetic issues with the F 150 front bumper where handled right at the dealer's paint/body shop and looks great afterward. Jared was a great help explaining the out of state purchasing and registration process. We are very pleased. Great vehicle at a good price, we intend to use and enjoy it for many years to come. Thanks again to Katie for a great sales experience. Larry & Karen Bohlen Severn, Maryland More
by Maryland Customer
September 14, 2018
Satisfied Customer Great experience...truck runs great! My previous pickup was a Ford from this dealer. Ran like a champ and had very few repairs over the years. Great experience...truck runs great! My previous pickup was a Ford from this dealer. Ran like a champ and had very few repairs over the years. More
by Pickup man
Employees Worked With
Tony Torres
September 14, 2018
Always an amazing car buying experience! The employees at Chapman are always so patient and informative. They're never pushy and will do everything they can to work with you. Tony is incredib The employees at Chapman are always so patient and informative. They're never pushy and will do everything they can to work with you. Tony is incredible!! Going above and beyond and answering questions for me even after the sale! Jim did an amazing job locating the exact car and exact color I wanted. It was a challenging request and he accomplished it in a very timely manner. Ray was very informative and helped me get through the paperwork very quickly and explained everything I was signing. The contract was everything I had a agreed to, no last minute surprises! I would highly recommend this dealership to anyone! More
by MonicaL
Employees Worked With
Jim Garner, Ray Garraffa, Morgan Benjamin, Tony Torres
