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Chapman Ford Lancaster
Lancaster, PA
1,096 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,096 reviews
February 20, 2024
John Hatzis was wonderful to deal with. My family and I left feeling like we were taken care of. Definitley going to come back to see John! My family and I left feeling like we were taken care of. Definitley going to come back to see John! More
by krisnesbitt7
February 17, 2024
John was a great help getting me into my new vehicle. He walked me through the entire process with knowledge and patience. He walked me through the entire process with knowledge and patience. More
by pasurveyor
Employees Worked With
February 09, 2024
Good service specially from Erik from there, gave me what I wanted and I could not be any happier. I wanted and I could not be any happier. More
by cory.summers99
February 07, 2024
Chapman Ford Lancaster is now my Dealership. Tyler Dahowski is one of the best sales guys I've ever had. He took the time to really listen to my needs and wants. No pressure to purchase at an Tyler Dahowski is one of the best sales guys I've ever had. He took the time to really listen to my needs and wants. No pressure to purchase at anytime during my visit. Jared Meshey was great when it came time for finances and Jon Webster kept checking to make sure we were happy. Tyler Dahowski has an excellent team and is truly an asset to Chapman Ford. HOLD ON TO HIM!! More
by dbakota213
February 06, 2024
Purchased a 2023 Explorer ST, everyone was great, salesperson John Hatzis was helpful and friendly. Sales manager was easy to work a deal with on trade in and purchase price and finance dept. was fr salesperson John Hatzis was helpful and friendly. Sales manager was easy to work a deal with on trade in and purchase price and finance dept. was friendly and knowledgeable. More
by chrisbehr1
February 01, 2024
No pressure, friendly, low key experience. We purchased a new Maverick from Lino Del a Rossa. Great experience. Whicleould go back if ever in need of another car. Thanks Lino!!! We purchased a new Maverick from Lino Del a Rossa. Great experience. Whicleould go back if ever in need of another car. Thanks Lino!!! More
by sagggg123
January 28, 2024
The whole atmosphere of the dealership was very nice, everyone was super friendly and it was not high pressure at all. everyone was super friendly and it was not high pressure at all. More
by Lee L.
January 24, 2024
John was great! Very attentive and did everything he could to make sure I was satisfied with my purchase and service! I’d highly recommend Chapman and I’d highly rec Very attentive and did everything he could to make sure I was satisfied with my purchase and service! I’d highly recommend Chapman and I’d highly recommend John for great service and attention to detail! More
by Dana L
Employees Worked With
January 18, 2024
We are very satisfied with our purchase! John was wonderful and helped us through the process. I highly recommend Chapman Ford! John was wonderful and helped us through the process. I highly recommend Chapman Ford! More
by mandidaisy
January 15, 2024
We had an awesome experience! Erik was the best. He stayed in contact with us daily while we were in the process of buying our Bronco and even called our insurance company for us. Erik was the best. He stayed in contact with us daily while we were in the process of buying our Bronco and even called our insurance company for us. He made the entire process SO simple. He has an excellent personality and happily answered my many questions! We also had a great experience with Jared who helped us finalize everything. Overall, everyone we encountered was so friendly and made the process so enjoyable!!! Thanks to all involved! More
by Kimf10320
