Chapman Ford Lancaster

Great dealership! !! Tyler went above and beyond to answer all my questions and even made me a personalized video of the truck I was interested in so I could get a good !! Tyler went above and beyond to answer all my questions and even made me a personalized video of the truck I was interested in so I could get a good idea of everything it had in it before I drove the two 2 hours to their dealership. Once we got there the warm welcome we got from Tyler was like none we’ve seen from the other dealerships we visited. When Jon came out to meet us, he also made us feel very welcome and they both were willing to do whatever they could to gain our business. We now finally feel like we have found the perfect dealership that we will definitely be going back to whenever we are in the market for another new vehicle. More

Knowledge. Helpful. Understanding. I had a terrible experience at another dealership, and Tyler stepped in to provide clarity and direction. He provided insig Helpful. Understanding. I had a terrible experience at another dealership, and Tyler stepped in to provide clarity and direction. He provided insight to the process while being transparent with pricing and other factors. I HIGHLY recommend Tyler and Chapman Ford Lancaster. This will be my first stop in all future vehicles needs! More

Aaron took the time to go over any uncertainties or questions I had about the vehicle I purchased. He was not pushy, and was very easy to connect with. I am happy with my purchase and Aaron’s professio questions I had about the vehicle I purchased. He was not pushy, and was very easy to connect with. I am happy with my purchase and Aaron’s professional hospitality, I look forward to working with you again! Thanks More

I highly recommend Chapman Ford of Lancaster. I purchased my 2020 Ford Edge from Chapman and they made the process effortless. I use to dread going to dealership and all the high pressure tact I purchased my 2020 Ford Edge from Chapman and they made the process effortless. I use to dread going to dealership and all the high pressure tactics but you will not experience that with Chapman. I use them for service and they made it easy to schedule, they keep you updated and everything is always your choice. Thanks Chapman for making dealing with my car a breeze! And bonus, love my car❤️ More

I experienced friendly service without the dreaded haggling. I would highly recommend Tyler for your next car. haggling. I would highly recommend Tyler for your next car. More

Alvonte Addison is an awesome guy, salesman and friend! Since he did my first sale in 2020 , he remains my go to at the dealership. He follows up after the sale and continues to check on how I’m doing wit Since he did my first sale in 2020 , he remains my go to at the dealership. He follows up after the sale and continues to check on how I’m doing with my vehicle. My recent purchase was again made simple and enjoyable. He never made me feel pushed or rushed ! He has always made me feel like I’m the most important customer!! More

5 STAR EXCELLENT CUSTOMER EXPERIENCE! I saw the exact used car I wanted online from my home in Florida and received immediate contact from Ryan with tons of additional information and vi I saw the exact used car I wanted online from my home in Florida and received immediate contact from Ryan with tons of additional information and videos. A quick and satisfying negotiation led me to fly up to complete my purchase! I was greeted upon arrival like an old friend and took a test drive. Exactly as described! My sales rep, Anthony, was extremely knowledgeable about the vehicle and guided me through the sales process beautifully! Jared in finance made the paperwork amazingly smooth and quick! I arranged to have the car transported back to Florida and the GM, Jason, could not have been more helpful throughout the entire purchase transaction. The facility was beautiful and ll staff were kind, friendly, and sympathetic to my having to get back to Harrisburg to catch a flight back to FL! I cannot say enough good things about this dealership and the amazing staff! I was treated like a bought a new $150K vehicle, not my $16K used car! Kudos to General Manager Jason Mummau's leadership for creating a confidence inspiring and caring environment and staffing with professionals who are product and process knowledgeable, kind, courteous, and professional! If you would like to purchase a vehicle from a dealership with INTEGRITY, go to Chapman Ford in Lancaster!! It was TOTALLY WORTH MY TRAVEL TIME AND EXPENSE TO BUY FROM CHAPMAN!! More

I have been using Chapman Ford since 2020 . The experience if buying a new vehicle is made enjoyable at this dealership! The staff is always friendly and attentive, they make the process so easy The experience if buying a new vehicle is made enjoyable at this dealership! The staff is always friendly and attentive, they make the process so easy and are so accommodating. I definitely recommend them to anyone purchasing a vehicle! More

Awesome dealership! They go out of their way to make the customer happy. I will deal with them again. They go out of their way to make the customer happy. I will deal with them again. More

Tyler was very knowledgeable and helped us get into the Bronco of our dreams. The process was so smooth and quick. Thank you so much! Bronco of our dreams. The process was so smooth and quick. Thank you so much! More