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Chapman BMW On Camelback

Phoenix, AZ

4.5
1,373 Reviews

830 E Camelback Rd

Phoenix, AZ

85014

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1,373 Reviews of Chapman BMW On Camelback

June 16, 2017

Excellent service!! Patrick Burchell handled my service maintenance appointment with his usual expeditious efficiency! And my car is running smoothly as ever. Thank you More

by Mama!
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
SERVICE SERVICE
Jun 19, 2017 -

Chapman BMW On Camelback responded

Thank you Mama! We appreciate your business and for taking the time to write your review. We look forward to helping you maintain your BMW for years to come!

June 15, 2017

2018 430i hassle free I ordered this car by phone. Price offered was lowest in the valley. Service, availability and helpfulness was tops. Everything as promised. Hassle fr More

by First beemer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artin, Craig Miller
Jun 15, 2017 -

Chapman BMW On Camelback responded

Congratulations on your first BMW and Welcome to the BMW Family! The 430i looks good around you and we hope you are enjoying your new Ultimate Driving Experience. We appreciate your review and your business and are here to assist you with any needs you have about your 430i. We wish you Happy and Safe driving. - Your Friends at Chapman BMW on Camelback.

June 14, 2017

Oil Change I had to bring my car in for repairs to both from and rear bumpers Ernie Escobedo is my Service Advisor and he really does an excellent job in handlin More

by Bleake30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernie Escobedo , SERVICE SERVICE
Jun 14, 2017 -

Chapman BMW On Camelback responded

Thank you, Brenda! We truly appreciate your review and business. We are so pleased to hear everything is to your satisfaction and that Ernie takes good care of you and your BMW. We hope to help you maintain your BMW always. - Your Friends at Chapman BMW on Camelback

June 14, 2017

Working with Craig was great. This is the second X3 we have bought from Craig. He makes the entire process painless. He knows so much about the car and does a great job of sharing More

by Gracel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Rusin, ARTIN MAJIDI, Mike Anderson
Jun 14, 2017 -

Chapman BMW On Camelback responded

Gracel! Thank you for your review and repeat business, we greatly appreciate both. We are pleased Craig was so great the second time around and we look forward to helping you service your BMW. -Your Friends at Chapman BMW on Camelback.

June 14, 2017

Back Again This was the second car I purchased from Craig. He was able to find exactly what I was looking for and gave great advice on my purchase options. Both More

by JT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Rusin
Jun 15, 2017 -

Chapman BMW On Camelback responded

JT! Thank you for your review and repeat business, we greatly appreciate both. We are pleased Craig was so great the second time around and we look forward to helping you service your BMW. -Your Friends at Chapman BMW on Camelback.

June 12, 2017

2nd Time Around 2nd time around for this dealership and with Craig! Craig was helpful, knowledgeable and overall great to deal with. He'll go to work for you. I'll be More

by JS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Rusin
Jun 13, 2017 -

Chapman BMW On Camelback responded

JS! Thank you for your review and repeat business, we greatly appreciate both. We are pleased Craig was so great the second time around and we look forward to helping you service your BMW. -Your Friends at Chapman BMW on Camelback.

June 11, 2017

New BMW We went in just to look, but we walked out with a new car! Great customer service from Craig and Mike. Definitely would recommend them to family an More

by JLangAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Miller, Mike Anderson
Jun 14, 2017 -

Chapman BMW On Camelback responded

You rate as a very valued customer! We truly appreciate your business and for choosing Chapman BMW on Camelback for your vehicle needs. I believe you have been back in since writing the review and met with our New Car Sales Manager. I know it was not his intention to miss meeting you when you were here. We hope you are enjoying your new BMW and we look forward to helping you maintain it for years to come. -Your Friends at Chapman BMW on Camelback

Jun 14, 2017 -

JLangAZ responded

We received an email (generic) from the General Manager of your dealership. We have not received any other contact! I would feel better if the New Car Manager took the time to reach out to me instead of time being spent on formulating an incorrect response to my review :(. We will be bringing the car in on Thursday morning as we are experiencing an issue with the display screen. Craig has been great! He is even researching the display issue for us as the "Genius" I spoke to on the phone suggested that the display may not work if it is too warm. Ummmm, you sold me a car in Arizona. It gets hot here! SMH :(

Jun 14, 2017 -

Chapman BMW On Camelback responded

We do apologize, it was our understanding that you came back in yesterday. And yes we agree you should be contacted by a Sales Manager and you will be. We will take care of the display issue when you are in on Thursday.

Jun 14, 2017 -

JLangAZ responded

Only my husband came back to the dealership and someone did speak with him. However, this is my car. I haven't been contacted.

June 08, 2017

JC / Sales... excellent service!! If you are looking to buy a car from Chapman BMW.. be sure to ask for "JC"... he is the best! I purchased my forth BMW from Chapman and JC found me e More

by Janice W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JC Chokrach
Jun 08, 2017 -

Chapman BMW On Camelback responded

Thank you, Janice, for the awesome review. And for your repeat business! Both are greatly appreciated and we are so glad to hear that JC has been able to keep you in BMW's. We look forward to helping you maintain your BMW for years to come. Enjoy your new one. -Your Friends at Chapman BMW on Camelback.

June 05, 2017

New service customer Just purchased a used BMW from a used car dealer and had an issue with the brakes. Since it was still under the new car warranty I went to Chapman and More

by AZ LTNING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ludtke - Service
Jun 05, 2017 -

Chapman BMW On Camelback responded

Thank you for the great review. We are very pleased to hear we could make things right for you with your BMW and that you again driving safely and up to date on everything! We appreciate the business and look forward to helping you maintain your BMW for years to come. Your Friends at Chapman BMW on Camelback.

June 04, 2017

Painless And Enjoyable! I was searching a specific year make and model only when I found through Chapman. Geoff was awesome, respectful, non aggressive, but informative. In a More

by Nicole2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Williams
Jun 05, 2017 -

Chapman BMW On Camelback responded

Thank you Nicole for the great review and for choosing Chapman Value Center for your vehicle needs. We hope you are enjoying your new car and are pleased to hear everything went smoothly for you. Your Friends at the Chapman Value Center on Camelback.

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