Chapman BMW On Camelback

Professional, straightforward, all around nice guy who went the extra mile without being asked. Will be back. went the extra mile without being asked. Will be back. More

I had a problem with a brand new i4 that I purchased and only 8 days out I had to take it in. I first took it to the Chapman BMW in Chandler and was very disappointed with the service advisor there and to only 8 days out I had to take it in. I first took it to the Chapman BMW in Chandler and was very disappointed with the service advisor there and took it back to the Camelback location where I purchased it. The service manager there got my problem solved at no cost while I waited. I will definitely be back to Camelback for my future needs. A special thanks to the young man who coordinated the repair and got me a ride home (I dont have his name but he did a fantastic professional job.) More

Great experience. No pressure, just very helpful. We arrived to buy at another dealer but they wouldn’t help us get the car we really wanted. Steve went the extra mi No pressure, just very helpful. We arrived to buy at another dealer but they wouldn’t help us get the car we really wanted. Steve went the extra mile. More

First rate experience with excellent communication and on time service. Video of technician working was welcome. time service. Video of technician working was welcome. More

Why can't I leave 0 stars? ?? Terrible experience at this dealership. The new car "genius" did not inform us how to charge our new EV. He never showed us the cables, never said ?? Terrible experience at this dealership. The new car "genius" did not inform us how to charge our new EV. He never showed us the cables, never said this one does this... this one does that....oh by the way never use an extension cord.....nothing, 0, nada. After he left us, we realized the situation (while still standing in the dealership) we asked for help. no one was able to assist us, no one could be found to show us even the basics. Finally we gave up & informed the finance person & salesperson we were leaving. I said, I guess we're going to have to figure it out, the salesperson responded with "good luck" After leaving the car charging overnight, it did not register as charging. When we called the next morning to ask what could be wrong (messages left) no one called us back. Finally 5 hours later, after I left messages with the GM (still no call back) and the sales mgr. Steve sales Mgr. finally called me back. He assured me that they would have someone reach out to us and resolve our issue. Their solution was to have the "genius" text my wife and explain that the system really was working (when it clearly wasn't). After several more calls to the dealership, I received a call from a different sales manager who explained the issues we were having and why the car was charging slow and he made suggestions in the menu which allowed the car to start working. When I asked why his dealership could not answer the most basic questions on our new purchase, why no one was available to help, why did I have to get so angry to have any type of response from his store ? His response......."We need to look forward and not backwards" Please buy your new BMW somewhere else, this place is a joke. More

As usual the dealer and the sales agent were great. I got a great service. I got a great service. More

We were referred to this dealership and to Steve Murphy specifically. We had shopped at a couple of other dealerships before the referral, so we had a good barometer pf what to expect when shopping for a n specifically. We had shopped at a couple of other dealerships before the referral, so we had a good barometer pf what to expect when shopping for a new BMW. From the first phone call to the delivery, there was no pressure and any and all questions were answered with verifiable facts. The car was out front, and it was clean and ready if we decided to make the purchase which we were happy to do. The "Genius" team assisted us on getting all of the tech set up and answered all of our questions. Looking forward to using the service depart when necessary and even future purchases. More

Salesman and manager were disrespectful and condescending in there discussion with me and they added multiple unnecessary fees to the price of the vehicle. in there discussion with me and they added multiple unnecessary fees to the price of the vehicle. More

Aaron in service is fantastic. He is always helpful when I bring our X2 in. Best of the best. He is always helpful when I bring our X2 in. Best of the best. More

Everything was really fast and easy! Did not try and get you to buy thing you didn’t need like other dealerships. Great experience. Did not try and get you to buy thing you didn’t need like other dealerships. Great experience. More