Chapman BMW On Camelback

Awesome experience! I had an awesome experience buying my new BMW from Craig! I highly recommend him to purchase a new or used BMW! It was a fast and smooth transaction. I had an awesome experience buying my new BMW from Craig! I highly recommend him to purchase a new or used BMW! It was a fast and smooth transaction. More

Thank you Steve Murphy Thanks Steve for making the experience quick and painless! It is a pleasure to work with such a professional person, Thank you for your all your har Thanks Steve for making the experience quick and painless! It is a pleasure to work with such a professional person, Thank you for your all your hard work. More

Knowledgeable people that are not robots. In my car shopping experience I found a lot of dealers that knew nothing about numbers. Not Craig, you mention money factor and he knows exactly what In my car shopping experience I found a lot of dealers that knew nothing about numbers. Not Craig, you mention money factor and he knows exactly what you’re talking about and doesn’t give you a xx answer. Craig relys on his knowledge and experience instead of his ability to talk his way through everything. I appreciated this very much after dealing with a bunch of xx’ers. Craig’s familiarity with his vehicles immediately shows. The best part is he shows real emotion and does not just spew out info like a robot. We need more Craig’s in the industry! More

avoid this dealership's used car sales department I was skeptical about this used car dealership and my skepticism turned out to be true. Before, I elaborate on my experience, let me provide a summary I was skeptical about this used car dealership and my skepticism turned out to be true. Before, I elaborate on my experience, let me provide a summary: Try to avoid this dealership as much as possible. For some reason their new car department has good reviews so, I am not sure how good they are, but their used car depart is filled with scammers or very ignorant people who are unfit to be a salesman. Here is my detailed experience: I browsed online and chose a BLUE bmw X1 2017 that was quoted for $33,725 in truecar.com. After expressing interest in this listing, truecar sent me an email with the breakdown of price, which included the usual crap like Document Fee, Dealer prep, and Vehicle Theft Recovery Etching. The final quote (excluding tax) was $34,804. So, I entered the dealership around 6:50pm to test drive this vehicle. Unfortunately, I found that this vehicle did not have the safety features that I wanted. So, they showed me another vehicle; a BLACK bmw X1, which was about $36,700. After taking the test drive, they quoted a final price of $38,800. Subsequently, after long conversations and the usual negotiation process, they agreed to a final price of $36,500 (including taxes and fees). So, we entered the usual phase of credit history checking, deciding loan rates/banks, pulling out my insurance policy, etc. I signed a bunch of documents saying “I accept the price”, car fax etc. The entire process took about 2 and half hours. Now, here comes the fun part, around 9:30pm the sales person (let me not name him) comes and tells me that they made a mistake, and the quote of $38,800 was on the BLUE car (i.e., the first car) that I initially came to see and not the BLACK one that I test drove and actually intended to buy!. He goes like “I am sorry for taking your time”. Wow! Now, I don’t know whether to laugh or to get irritated. I understand mistakes do happen, but this! There can be only two explanations to this: (a) they are heavy scammers or (b) they are extremely ignorant, in which case they are not fit to be a sales person. I will leave the judgement to the people who are reading my review. Additionally, I am not sure how the BLUE car, which has a quote of $33,725 in truecar.com get ma final dealer quote of $38,800! Now, I don’t care if the dealer does not accept my negation, that is totally fine, but you cannot scam people with such dirty tricks. Alternatively, if this was a genuine mistake, how can a price of $33,725 in truecar.com turn out to have a final quote of $38,800? More

Great Experience with Chapman BMW My wife and I are four-time lessees of BMW 5 Series. Prior to that we had a Lexus and a Mercedes. We have leased from Chapman on Canelback (Phoenix) My wife and I are four-time lessees of BMW 5 Series. Prior to that we had a Lexus and a Mercedes. We have leased from Chapman on Canelback (Phoenix) and our experience is always the same. Joe Lena is a consummate professional. He’s super courteous, always thoughtful, very accommodating, extremely personable, very knowledgeable and always volunteering. He is someone you can trust and you know that he’s looking out for you and your needs. No pun intended, but he’ll always go the “extra mile.” We have had nothing but very good experiences at Chapman and Joe is one of the primary reasons we return each time. Super Kudos to Bobby in the Service Department. He’s truly the best !!! More

Very helpful and knowledgeable Ready to help the customer courteous respectful answer all the questions very or tried to be transparent committed to make Catherine customer have goo Ready to help the customer courteous respectful answer all the questions very or tried to be transparent committed to make Catherine customer have good purchase experience love his job because he is very dedicated More

NEW X3 lease..pleasantly surprised I had leased a 2015 X3 from North Scottsdale BMW and was less than pleased with the customer service I received throughout the 3 years of the lease he I had leased a 2015 X3 from North Scottsdale BMW and was less than pleased with the customer service I received throughout the 3 years of the lease hence switching my service advisor to the Camelback location weeks into the lease. I have been very pleased with Bobby Stewart/service advisor in that entire 3 year period with any and all concerns and appointments I have needed to be addressed. When my lease was expired I reached out numerous times to my original sales person at North Scottsdale regarding options of the buy out or leasing a new X3. I received no call, text, or email in any type of response. I certainly wasn't giving my business to a salesman who couldn't call or email me back. I reached out to my service advisor at Camelback inquiring if I had to deal with North Scottsdale since my original lease was through them. I left a message and within 10 mins of my call, I received a call from my advisor and 5 mins later a call and email from Joe Lena. Within two days, I was driving out of the lot with a new X3 lease and very pleased with my entire experience as a whole. Joe Lena responded to all phone calls, emails, and correspondence immediately. He gave me many options on years and different options to align me with my "perfect" fit. Never felt pushed or pressured to get into one car or the other. Listened to my desires for specific amenities and recommended the best financial step regarding my expired lease. Very knowledgable and I felt he truly loved working for BMW. I will be forwarding his contact info to family and friends from this experience on and I will only work with Camelback BMW even though I live 5mins from the North Scottsdale location. Thank you Joe, appreciate your professionalism More

Work in progress! I have had some issues with the car I brought in to the service department. I have been working with Doug Storbot on the issues and he has been so su I have had some issues with the car I brought in to the service department. I have been working with Doug Storbot on the issues and he has been so supportive and helpful in getting it resolved. I truly appreciate it! More

Unexpected but Pleasant Purchase I went in to service my car and while I wandered outside, Steve greeted me and we started chatting. After considering the current state of my car (plu I went in to service my car and while I wandered outside, Steve greeted me and we started chatting. After considering the current state of my car (plus almost at 100K miles), I decided it was time for my (4th) Chapman BMW trade-in. Steve made the transition quick and very professional. I love his demeanor --totally the BMW approach that I prefer and expect. Thanks, Steve! I love my new baby! Take good care of my old one :-) More

X1 purchase I had my heart set on a very specific vehicle. Steve my salesperson helped me find the perfect car and payment plan. Very easy buying experience I had my heart set on a very specific vehicle. Steve my salesperson helped me find the perfect car and payment plan. Very easy buying experience More