Chapman BMW On Camelback

Great Experience Working with Steve and his team was a great experience! Vehicle was ready to test drive and the process went very smooth. Call Steve for your next BMW Working with Steve and his team was a great experience! Vehicle was ready to test drive and the process went very smooth. Call Steve for your next BMW! More

Discrimination/disrespect walking through the door I was in the market looking for a vehicle and sent my possible choices and it was Jacob, who works over in the Value Center across the street, who rec I was in the market looking for a vehicle and sent my possible choices and it was Jacob, who works over in the Value Center across the street, who received my requests and since one of the vehicles I was interested in was on that side. My brother came along with me and as soon as we entered the building we were not greeted or even asked if we need help with something. I started walking around for close to 10 minutes looking at vehicles and finally was approached by someone who pointed me in the right direction. After talking with the dealer it was assumed I couldn't afford much and I was enlisted in the Marine Corps when in fact I am a commissioned officer and just didn't want to go over a certain amount since I had a child on the way. I wanted a nice vehicle, but also one that is safe for my child so I stressed I needed to fit a car seat safely and properly. During the test drives our dealer had zero clue about the cars and was cursing/making childish jokes. Finally settling on a BMW 535i it was assumed I couldn't afford the vehicle until a background check was ran and I have never seen so many shocked people and the amount of phone calls I received when I left to go to the Mercedes dealership. It was close to closing and we had just finally received the car and I received possibly the fastest and worst overview of a vehicle from one of the managers. There was barely any mention of the safety features and some of the basics. I had a long drive back to Yuma and the focus was on the navigation system and just getting us out of there so they can close up the place and go home. Not to mention the rear mats didn't even fit properly and I was promised they were the right size. I also want to know why if we had to go across the street to the main dealership why I wasn't given to a dealer on that side. No matter who walks in the door treat every customer the same. If someone is at a BMW dealership in the first place that means they can obviously afford a vehicle there. More

wonderful experience Steve was a pleasure to work with, much better than the other BMW dealers in town, and he worked hard to get me the deal that I wanted. Chapman was a Steve was a pleasure to work with, much better than the other BMW dealers in town, and he worked hard to get me the deal that I wanted. Chapman was a great experience and they give great deals. I should know as I've purchased/leased alot of different luxury cars, my last being Audi. Took alot to get me back from Audi to BMW but they did it! More

Buy From Tate! Just a shout out to Tate in Certified Per-Owned. We communicated before I came down and he had the perfect BMW 5 Series ready for me. He is a super BM Just a shout out to Tate in Certified Per-Owned. We communicated before I came down and he had the perfect BMW 5 Series ready for me. He is a super BMW resource but also knows so much about the other brands and spoke open and I believe honestly comparing BMW to the competition. After buying the car he was gracious enough to drive the car to Avondale - 20 miles - and Uber back. Now that is customer service! Thanks Tate - Blaine McGillivray More

Great service advisor Camelback Chapman BMW has been very great to us this is the second BMW we have bought from here and the Service department staff is super friendly fro Camelback Chapman BMW has been very great to us this is the second BMW we have bought from here and the Service department staff is super friendly from their lot attendant to their service advisor, Bob is our service advisor and he is a wonderful person and he knows what he is doing. It’s people like him and others in the department that make us continue be client to BMW. Thank you More

Great people at Chapman BMW I just completed my new car delivery & everything went smoothly & the folks at Chapman BMW on Camelback did a great job making sure I was happy with t I just completed my new car delivery & everything went smoothly & the folks at Chapman BMW on Camelback did a great job making sure I was happy with the transaction, Steve Burgess was mt sales contact & he made certain I was in the loop during this new car deal from my trade in all the way to driving off the lot in my new X3 M40i could not ask for anymore, great place & I do recommend Chapman BMW for a great car buying experience. More

Example of Great Customer Service from Chapman on Camelback Called the dealership to report BMW Key fob with keys my husband found along the AZ Canal while biking yesterday. Talked with Veronica who followed Called the dealership to report BMW Key fob with keys my husband found along the AZ Canal while biking yesterday. Talked with Veronica who followed up with her manager about picking up the keys at our condo. Jordan came by for the keys with a big smile and thank you! They will locate the owner whom we are sure will be thrilled that Chapman BMW is going the extra mile even though THEY did not sell this car from their dealership. This made a big impression on us to see they take care of all BMW customers. Doesn't this make you want to consider this dealershing when you are ready to buy your next vehicle?? More

Excellent Car Buying Experience Kin Reid provided Excellent customer service and was very helpful throughout the process of purchasing my X5, even though I lived in another state. E Kin Reid provided Excellent customer service and was very helpful throughout the process of purchasing my X5, even though I lived in another state. Even sent me short videos of my vehicle I purchased which added a great touch to her salemanship! More

A++++ Service! As always, EXCELLENT customer service. I brought my car in on Saturday, due to an unexpected issue. I was greeted promptly and courteously by Aaron As always, EXCELLENT customer service. I brought my car in on Saturday, due to an unexpected issue. I was greeted promptly and courteously by Aaron and Doug. My vehicle was diagnosed and repaired within a few hours. The communication from the Chapman team was clear, and my expectations were exceeded. This level of customer service is the norm here, and I appreciate the level of customer service I receive EVERY time. A++++ service. More

Friendly and Helpful Sammy DeStefano is great. He was very helpful in helping me figure out the best way forward in my new car. It is hard to know whether it is better t Sammy DeStefano is great. He was very helpful in helping me figure out the best way forward in my new car. It is hard to know whether it is better to buy a used car or lease or purchase a new car. He was up front with all available incentives and explained all options. More