Chapman BMW On Camelback

Best Service and Great People One reason why I buy a BMW is because of the wonderful service I always get at Chapman BMW On Camelback. The service staff (Aaron Baez, especially) a One reason why I buy a BMW is because of the wonderful service I always get at Chapman BMW On Camelback. The service staff (Aaron Baez, especially) and the technicians are great. I love the reports they send out detailing what they found and what needs near- or longer-term attention. On my most recent visit, I dropped in without calling ahead, and the team jumped on my problem to see if it was a major or minor issue. This really helped me in determining whether to leave the car or come back at a more convenient time for me. More

Great service by Caleb! Caleb came to our house for the Encore Delivery service. He explained everything in an understandable way and didn't leave until he was confident we Caleb came to our house for the Encore Delivery service. He explained everything in an understandable way and didn't leave until he was confident we knew how to operate all the features of our vehicle. All the service we have received from Chapman BMW has been excellent. The location is not convenient for us however the drive is worth it. More

This is the second car we have purchased with Nick. He is a knowledgeable, consummate professional who works extremely hard to provide the highest level of customer service. a knowledgeable, consummate professional who works extremely hard to provide the highest level of customer service. More

Outstanding Customer Service Recently purchased a brand new 2020 BMW that was delivered through Chapman. Lots of stuff to learn with all the new electronics., A member of the G Recently purchased a brand new 2020 BMW that was delivered through Chapman. Lots of stuff to learn with all the new electronics., A member of the Genius team, Caleb Spurlin (Caleb) came to our house to make sure all of the settings on our car were to our liking and give us instructions on how to work everything., Caleb did an OUTSTANDING job in going over everything on the vehicle. He was personable, knowledgeable and very patient with our multitude of questions. I would have to say this was one of the best customer service experiences ever. Caleb is a true asset to the Chapman dealership,. If I could give Caleb 10 stars, I would have. More

The team worked vigorously to make my wife and I a great deal. Thanks to Jeffery, Mike and Caleb for all the hard work. My wife and I really appreciate it. deal. Thanks to Jeffery, Mike and Caleb for all the hard work. My wife and I really appreciate it. More

I am writing a review about one of your Genius, Caleb Spurlin, Caleb answered all of our questions in great detail, and in a language in which l could understand. He made us feel like he was happy to tea Spurlin, Caleb answered all of our questions in great detail, and in a language in which l could understand. He made us feel like he was happy to teach us, and we left Chapman BMW with a much better understanding of our vehicle. Thank you 🙏🏽 Steven Baker. More

Make sure you really check out the vehicle before you buy from these people. They know how to hide stuff, then come up with excuses. They put cheap brake pads, they squeezed bad, took it to Toyota and they from these people. They know how to hide stuff, then come up with excuses. They put cheap brake pads, they squeezed bad, took it to Toyota and they said they put the wrong pads on and forgot to put some pins on the shoes that mount to the calipers, then to find out the speakers didn’t work on the back doors and rear dash, luckily the car still had factory warranty and had them replaced. Also, make sure you ask for a car fax! Will never buy another car from them! More

Brought suv x3 I had written a very negative review, however, the sales manger contacted me and from that moment on every thing went smoothly. They even delivered th I had written a very negative review, however, the sales manger contacted me and from that moment on every thing went smoothly. They even delivered the car to my home with a very nice and knowledgeable young man who spent a great deal of time going over the car with me. So, as they say, all well that ends well. Thanks to everyone who stepped up to the plate. Marcella Groudan More

Harassment from Salesmen Was sent a "Nasty" e-mail when asked to be taken off there mailing list. They don't deal with the individual as a customer more like cattle. Was sent a "Nasty" e-mail when asked to be taken off there mailing list. They don't deal with the individual as a customer more like cattle. More

Listened to every concern In August and September, we purchased 2 CPO BMWs from Chapman on Camelback. Chris Crawford has been our service advisor right from the beginning. We'v In August and September, we purchased 2 CPO BMWs from Chapman on Camelback. Chris Crawford has been our service advisor right from the beginning. We've taken our cars in a few times for multiple concerns and even though some might seem small, these are our investments and we are very particular about the level they are maintained. Even so, Chris has always been open to hearing us out. Not once has he made us feel like our concerns were not important and he makes sure that the car is diagnosed throughly and the problem is corrected. We will continue to bring our vehicles to Chapman Service and to Chris. We really appreciate the effort he puts in to provide great customer service and follow through. More