Chaparral Ford Inc.

Not exactly sure what has happened to the team at Chapparral but none of whatever it is has been good. I've purchased 4 vehicles from them circa 2023. I am in the market for a new truck - here is w Chapparral but none of whatever it is has been good. I've purchased 4 vehicles from them circa 2023. I am in the market for a new truck - here is what has happened so far: 1st visit - drove onto the lot, two sales people waiting in carts on the lot, before I could put my vehicle in park, one of them was at my window waiting for me to turn my car off. I rolled down the window and said never mind and drove off. It could be a personal preference, but I don't need a vulture. Believe it or not, I am adult enough to find you if/when I need you. I am sure there is some statistic that says if you don't vulture 50% or more, you're less likely to sell a vehicle, but earnestly, I just hate it. On my second visit I drove on the lot. I was barely able to get out of my vehicle before the salesman swooped in. This was Roland Trevino. He was professional, courteous, and knowledgeable. He showed us around several different vehicles. I inquired about one vehicle; we talked price a bit, and asked him to contact me if my offer would be met or what price the dealership would be willing to come down to. He never contacted me back. I believe in a third strike rule, so today, March 2nd, I called Roland directly and spoke with him at about 1130am. I gave him the stock number, my pre-approved finance notice, dollar amount I am willing to put down and asked if they would come off the truck's price by $1500.00. I waited for 3hrs for a response and haven't gotten one. I've invested over $150,000.00 in vehicle purchases since 2019 with this dealership and Roland is too busy to call me back. NOT THE WAY TO DO BUSINESS. More

I just purchased my second Ford from Chaparral Ford in Devine Texas. Richard Burwell was may Sales Consultant and he was great. This was the best experience I have ever had buying a new vehicle. The entir Devine Texas. Richard Burwell was may Sales Consultant and he was great. This was the best experience I have ever had buying a new vehicle. The entire staff at Chaparral, to include Sales, Parts, and Service departments all provided unequaled customer service. Zach Morris, the General Manager, personally met with me to make sure I was receiving the best possible customer service. I received a great deal that other dealerships could not even come close to matching. I highly recommend Chaparral Ford for your next vehicle purchase. I believe it will be the best car buying experience you will ever have. More

Buying process was made smooth and easy by the sales staff. Satisfying experience. Courteous staff. staff. Satisfying experience. Courteous staff. More

Very nice facility and friendly dealer. Everyone we talked to greeted us with a smile. Everyone we talked to greeted us with a smile. More

Wonderful staff, pleasant folks to work with, Low pressure sales. Have never seen a pre-owned car so CLEAN.! pressure sales. Have never seen a pre-owned car so CLEAN.! More

Low-pressure sales staff. No hokey sales gimmicks. Knowledgeable and friendly but not overly so. No hokey sales gimmicks. Knowledgeable and friendly but not overly so. More

This is a full service dealer with a small town feel. A pleasure to do business with. A pleasure to do business with. More

Worst customer service experience I have ever received. First my car was brought in because the tire was in properly installed by there technician. I had 1 lug nut on and one sitting on the tire. To make t First my car was brought in because the tire was in properly installed by there technician. I had 1 lug nut on and one sitting on the tire. To make the matter worse, I had to find and deal with getting the car towed to them. Then when I picked up the vehicle I got no service ticket of what was done. To top it all off no apology from anyone about all this. If your car needs service stay away and go to another Ford dealership. More

Chaparral Ford delivers on their commitments. I reserved and ordered a Lightning on 5/20/21. 462 days later the truck arrived. Chaparral honored our original 1.25 year old deal. I reserved and ordered a Lightning on 5/20/21. 462 days later the truck arrived. Chaparral honored our original 1.25 year old deal. More

Great service from Ali Salib, very patient with me making a big decision. He was very knowledgeable and got everything added to my Ford Ranger I asked for! a big decision. He was very knowledgeable and got everything added to my Ford Ranger I asked for! More