Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
43 Reviews of Chaparral Ford Inc. - Service Center
Sort by
July 20, 2025
I recently took my truck to Chaparral Ford for a simple brake switch issue and informed them up front that it was a Holman account. Unfortunately, my experience was very disappointing. It took two full brake switch issue and informed them up front that it was a Holman account. Unfortunately, my experience was very disappointing. It took two full weeks for them to complete the work — far longer than expected for such a minor repair. During that time, I called every other day requesting updates, but not once did anyone return my calls or provide any meaningful information. Every time I did get someone on the phone, they either didn’t know the status or gave vague answers with no follow-up. In my opinion, this dealership could really benefit from some serious communication training. Clear, timely updates and follow-through shouldn’t be too much to expect, especially when customers are without their vehicles for extended periods. If communication and customer service matter to you, I would strongly recommend considering other options. More
by jgarza7
Verified CustomerEmployees Worked With
Service department
July 10, 2025
When I initially made the appointment for tire replacement, the service advisor said it would take about an hour to do the job, so, I had an appointment set for 10 am on 9 July 2025 to have 4 tire replacement, the service advisor said it would take about an hour to do the job, so, I had an appointment set for 10 am on 9 July 2025 to have 4 tires changed on my 2wd ranger. I arrived at 0945. My vehicle rolled in at 1000 hrs and my vehicle didn’t roll out until 1245 hrs. 2.5 hrs to change 4 tires??The tech also forgot to install valve stem caps and he pulled out all the jacking equipment in the cab of my truck and didn’t put any of it back. I made this appointment time under the impression that it would be 1-1.5 hrs maximum. I have to be at work at 1400 hrs in San Antonio. I was close to being late to work. Not acceptable. More
by C5_CREW_DAWG
Employees Worked With
Jason Dickey
June 30, 2025
Picked up my Expedition at my house and performed oil change, routine maintenance, vacuumed interior, washed it, looks like brand new vehicle! Excellent service, fast, friendly, I will recommend you to a change, routine maintenance, vacuumed interior, washed it, looks like brand new vehicle! Excellent service, fast, friendly, I will recommend you to all my family and friends. More
by Linda
Employees Worked With
Roland
June 30, 2025
Good service, they do what they say, when they say it and for the price they said. for the price they said. More
by alfonsodl3
Employees Worked With
June 16, 2025
Easy to make apt. and always prompt and courteous. Great service, always friendly, and love to look at new arrivals. and always prompt and courteous. Great service, always friendly, and love to look at new arrivals. More
by MSBOURCIER
June 15, 2025
Excellent service and super fast, friendly people and explained what they worked on and what my points I can use them for very well explained what they worked on and what my points I can use them for very well More
by marcohlhausen
June 13, 2025
I have always had such success at chaparral ford. That I keep coming back for services. I have bought several ford vehicles and other used cars from Johnny Balencia. He is great and always delivers w That I keep coming back for services. I have bought several ford vehicles and other used cars from Johnny Balencia. He is great and always delivers what the customer needs/wants. More
by rey.alvarado49
June 10, 2025
My appointment was very easy to make and the service was great! My vehicle was picked up and dropped off which was very convenient. great! My vehicle was picked up and dropped off which was very convenient. More
by ymarquez020712
Employees Worked With
