Chaparral Ford Inc. - Service Center

Let's start by saying how disappointed I am in the service I got at the dealership today. I had a appointment for a oil change tire rotation balance and alignment along with a radiator flush. After 6 service I got at the dealership today. I had a appointment for a oil change tire rotation balance and alignment along with a radiator flush. After 6 hours of no update I called to check on the status of my truck. Brad told me they had a issue doing the flush because the equipment wasn't working. I said that was fine and asked if all the other work was completed he said yes. After getting my truck back and looking at i realized they didn't do anything but i hope the oil. The only reason i know they didn't is i have a small mark on my tire and rim. When i called back again. Brad said nothing like that was on the ticket. I hope now my oil change was done. I was without a truck all day. Now i have to take time off work to go to another dealership and have everything done. Stay away and dont get SCAMMED like we did. More

Worst customer service experience I have ever received. First my car was brought in because the tire was in properly installed by there technician. I had 1 lug nut on and one sitting on the tire. To make t First my car was brought in because the tire was in properly installed by there technician. I had 1 lug nut on and one sitting on the tire. To make the matter worse, I had to find and deal with getting the car towed to them. Then when I picked up the vehicle I got no service ticket of what was done. To top it all off no apology from anyone about all this. If your car needs service stay away and go to another Ford dealership. More

My service visit went great. I will be coming back again. Thanks for you're service. Thanks for you're service. More

Augi was very helpful and stayed in touch with me throughout the whole process. Excellent service. This will be my place for now on. Better than Mac Haik! Thank you! throughout the whole process. Excellent service. This will be my place for now on. Better than Mac Haik! Thank you! More

Service department is trash ! Pretty much got accused if being a lair and I will never go back nor recommend anyone to even look at that stealership being a lair and I will never go back nor recommend anyone to even look at that stealership More

Dependable I know that my vehicle will always receive the care and attention needed by dependable and experienced service crew. My Excursion is in great hands at I know that my vehicle will always receive the care and attention needed by dependable and experienced service crew. My Excursion is in great hands at Chaparral Ford. More

Great Service! my truck always gets in and out in a very timely matter, they always take the time to really take care of what you need with no questions asked! people are always friendly and professional! timely matter, they always take the time to really take care of what you need with no questions asked! people are always friendly and professional! More

Country friendly Been taking care of our automotive needs since 1986. Great folks to do business with. Always friendly, always reliable. For us, the only place to buy Been taking care of our automotive needs since 1986. Great folks to do business with. Always friendly, always reliable. For us, the only place to buy a new Ford and the only place to have it serviced. More

Excellent service As always Chaparral Ford went way above to make sure I was very satisfied with my service experience . So pleased with their service department always As always Chaparral Ford went way above to make sure I was very satisfied with my service experience . So pleased with their service department always taking such good care of me. More

In and out in a very short time... I love the appointment. I have bought several cars from Chaparral Ford and always take them back for service there... I love the appointment system... The service personnel e I have bought several cars from Chaparral Ford and always take them back for service there... I love the appointment system... The service personnel explain every thing in terms I can understand... More