Champion Hargreaves Chevrolet

WORST!! I mean hands down the worst experience I’ve had at a dealership. Sales isn’t the issue with me nor my family. We pay cash for our cars so we’ve always been taken care of on the sale side! Service!! at a dealership. Sales isn’t the issue with me nor my family. We pay cash for our cars so we’ve always been taken care of on the sale side! Service!!!! Horrible!! Mary Latshaw and her manager Tom Kaiser have horrible customer service! Mind you my husband and mother in law came in the same day roughly 2 years ago and cashed out over $40,000. My husband makes an appointment to get truck looked at for 2 things. When he brings in truck on a Friday Mary says it won’t get looked at till next day (sat)—smh. We decide to leave vehicle because we wanted to see how the service dept is and if we were going to switch our other vehicles here. Top of his form has $572 under labor so he asks what is that amount. Mary lied! She didn’t say that’s roughly the fee of diagnosing your car and what your responsible to pay if you don’t get work done here. She tells my husband, that’s the most your labor can be!! Her words!! See they don’t want to tell people how much they charge for diagnosing! Just say you charge an absurd amount for diagnosing a vehicle. So after having our truck from fri-mon without communicating with us anything unless we called and asked I decided just to get light fix. I paid for the part and took the truck. Mary said part will be in Wednesday, Thursday at the latest. It’s Friday and still no part. This place is a joke! I’ve had better service from a backyard mechanic smh My thing is this is a dealership, not a free standing mechanic shop. These are customers of the dealership, why are you charging so much to diagnose, why are you all so comfortable to screw over your customers? The customer is always right until you get here. She called my husband a liar and being a business owner ourselves that’s a no no!! Mary needs customer service training and she needs to learn not to play with her tongue ring when talking to customers, so Trashy! I personally use SELLERS BUICK IN FARMINGTON—BEST DEALERSHIP HANDS DOWN!!! Diagnostic fee 99, and they communicate EVERYTHING! No lying, awesome work, great curtesy transport and the coffee shop is a nice addition. I will be taking my husband and my mother in law to sellers!!! Great job on loosing a customer that has for years paid cash for vehicles with you! More

I have a leased 2020 Equinox with just over 12,000 miles. I made an appointment for an oil change and told the service rep there was noise coming from the left front of the car. I asked if it could be chec I made an appointment for an oil change and told the service rep there was noise coming from the left front of the car. I asked if it could be checked at the appointment and was told it could. On the day of the appointment, I again told the service rep about the sound coming from the left front of the vehicle. This was especially after she told me that a wheel alignment was needed, along with the oil change, at a cost of about $300! This was based on sensors in the floor upon entering the service area which indicated uneven tire wear. She said the wheel alignment would also probably take care of of the sound. The repair detail indicates the service tech did an inspection of the steering and suspension system but did not note anything. The sound was still coming from the left front of the vehicle after this service. To make a long story short, I took the car to another dealership because of the continuing sound, and I was given a loaner car as I have no other means of transportation. This dealership inspected the car based on my information and found a defective ball joint on the left front of the car. This is part of the steering and suspension system supposedly inspected at Matthews-Hargreaves. The part was replaced and another wheel alignment had to be done. This was all a covered warranty repair!! I have since learned that a bad ball joint causes uneven tire wear (hello! wheel alignment). If left unrepaired, it can result in loss of control and a possible accident! I requested reimbursement from Matthews-Hargreaves for the wheel alignment/wheel balance that should have been part of a covered warranty repair. Service management hasn't been responsive so far. Since I can't give a no star review, one star is for the oil change. More

TOOK MY 02 TRAIL BRAZER IN TO BE REPAIRED HAD BATTER DISCHARGING THEY CHECK IT OUT SAID IT WAS MY ALTERER THEY REPLACE. STILL DONING IT ! ALSO HAD SOME ROUGH RUNNING ENGINE THE CHECK IT OUT AND SAID IT DISCHARGING THEY CHECK IT OUT SAID IT WAS MY ALTERER THEY REPLACE. STILL DONING IT ! ALSO HAD SOME ROUGH RUNNING ENGINE THE CHECK IT OUT AND SAID IT WAS MY FUEL PUMP ! STILL DOING IT THEY HAD IT FOR SIX WEEKS THEN SAID IT WAS A PLUG CATALYTIC CONVERTER WAND 1100.00 TO REPLACE I SAID NO AND HAD IT CHECK AT MUFFLER SHOP AND THEY SAID NONTHING WAS WRONG WITH THAT. I PAID THEM 3000.00 DOLLARS AND IT STILL RUNS THE SAME AS WHEN I TOOK IT TO THEMSO I AM OUT 3000.00 FOR NOT A DAM THING. More

NO CUSTOMER SERVICE SKILLS TO RETAIN CUSTOMERS FROM SALES TO SERVICE THE WORST IN TOWN TO SERVICE THE WORST IN TOWN More

I got a used car had it 3weeks and already broken down on me they won't fix it bc my warranty hasn't kicked in yet me they won't fix it bc my warranty hasn't kicked in yet More

I had my car towed in at 9:am on Friday. They promised it would be ready today (Monday) at 3:pm. Welll... My final call to the dealership (they didnt contact me at all) was at 4:pm. I asked for the shuttle would be ready today (Monday) at 3:pm. Welll... My final call to the dealership (they didnt contact me at all) was at 4:pm. I asked for the shuttle driver to pick me up and I'd just wait for my car. Guess what...They haven't even looked at my car yet! (FYI - the receptionist told me everywhere is "short-staffed" and "things are going to take a long time" before she transferred my call to Service.) This place is ridiculous. If you can't figure out what's wrong with my car and can't get it back to me, DON'T SAY YOU CAN!!! DO NOT BRING YOUR CAR HERE. SAVE YOURSELF THIS AGGRAVATING RUN AROUND. I don't even have faith they can properly fix my car. More

Screw this place and the people who work here. I Screw this place and the people who work here. I brought in a 2013 Chevy Spark because the "Check Engine" light kept going on and sometimes, the Screw this place and the people who work here. I brought in a 2013 Chevy Spark because the "Check Engine" light kept going on and sometimes, the car wouldn't accelerate unless you turned it off and back on again. Kind of a dangerous thing to have happen on the road, but it was an intermittent issue. They insisted they couldn't fix the problem because their computer wouldn't tell them there was a problem and they couldn't seem to duplicate the issue, but still charged me over $200 just to look at it. They also made up an issue with the rear brakes causing the car to shake, which never happened before or since, that they tried to charge me over $2000 for. I declined and took the car to a reasonable mechanic, who confirmed that the rear brakes were fine. On top of that, after declining their attempt to scam me out of 2 grand, they held on to my car for an extra day for no reason other than the woman who handled the intake was out that day and apparently no one else in this entire service center was capable of handing a key back to me. So yeah, screw these guys. They are every bit the shady dealers that give used car dealerships and overpriced dealer service centers a bad name. Also, their mask usage is half-assed at best. More

Better mechanics and stand being a misdiagnosed car. 1300$ to change an alternator, clean the throttle body and clean the ground points because of an electrical issue (headlights dimming, engine stallin 1300$ to change an alternator, clean the throttle body and clean the ground points because of an electrical issue (headlights dimming, engine stalling, servicetrak warning light ect) . After they did the work, the same issues kept occurring. I took it back. They charged me another 100$ to “reset a module”. Took it home and the exact same issues kept occurring on the same day. Fearing they were going to keep robbing my pockets, I did my own research. Found a service bulletin (which I thought would be something they would look at) that said to change the negative battery cable (which grounds at two points on the vehicle). I did and while in the process I found that the ground points had never been cleaned like it said and like they charged. It’s been about a month and half and I’ve had no issues with it again. Scammed out of 1400$ For nothing. More

Awful customer service. Took my 2020 Silverado in for a few issues, 2 weeks + later and I don’t have my truck or communication. They are trying to find a similar truck to mine to compare, it’s a SILVERADO! few issues, 2 weeks + later and I don’t have my truck or communication. They are trying to find a similar truck to mine to compare, it’s a SILVERADO! More