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Champion Hargreaves Chevrolet
Royal Oak, MI
216 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 216 reviews
September 27, 2024
went to have my car serviced for a check engine light being on they had my car a bout a week before they found out my issue i was told it was my turbo charger seal was leaking into the air cooler system being on they had my car a bout a week before they found out my issue i was told it was my turbo charger seal was leaking into the air cooler system they quoted me over $3000 to fix. waited about another week for parts to come and for them to fix my issue. they finally called me to let me know my car was ready i went paid and picked up my car drove home and noticed my horn did not work i then drive back up there and my engine came back on which it should have not. the dealership looked at my car again and told me i needed to drive 1000 miles i still had nasty oil in my hoses that need to be cleared out by driving i did that drove over the 1000 miles and the light is still on i went and a a oil flush and had new oil put in still same issue i took my car back again for the 5th to 6th time last week and now they are telling me that cant figue it out and its not a common issue. More
by matt
Employees Worked With
supervisor of the service department and the service techs
August 14, 2024
Easy to schedule oil change. Service Rep Jerry Maniaci was efficient, professional, knowledgeable. He kept me informed of progress and explained everything. Car was ready in t Service Rep Jerry Maniaci was efficient, professional, knowledgeable. He kept me informed of progress and explained everything. Car was ready in the time promised. The new waiting room rocks!! All is well! More
by charpike
Employees Worked With
Jerry Maniaci
August 13, 2024
There was no transparency. Jon Steele did a poor job of contacting my warranty company for APPROVED repairs. Then tried to tax me $350 for a diagnostic completed by Artificial Jon Steele did a poor job of contacting my warranty company for APPROVED repairs. Then tried to tax me $350 for a diagnostic completed by Artificial Intelligence. Highway robbery and they DO NOT consider the customer AT ALL. More
by BlackPantherlady
Employees Worked With
Jon Steele
August 06, 2024
Shady af. They put on a “theft prevention” $299 and say you don’t have an option to decline but then when you get your paperwork and contract it shows being o They put on a “theft prevention” $299 and say you don’t have an option to decline but then when you get your paperwork and contract it shows being optional. They also can’t seem to Properly fill out sales contracts in a timely fashion whatsoever. Avoid this dealership as others have said! More
by Roger
Employees Worked With
Ali
May 01, 2024
Hopping on here and being very surprised with all of the negative reviews. My experience with the dealership was limited to my salesperson mostly, and he was a rockstar. Noah was extremely efficient at usin negative reviews. My experience with the dealership was limited to my salesperson mostly, and he was a rockstar. Noah was extremely efficient at using their software so he was able to on-the-fly give me a bunch of various estimates to a multitude of options. They didnt end up having anything at the dealer that would work for me, but he took the time to find a vehicle elsewhere and get it shipped in. Seems pretty simple but i tried to scour michigan myself for a vehicle to no avail. Cant say enough good things about his professionalism and patience. I'm a GM employee myself, so its important to me that the representing our cars and presenting our cars to the consumer, are doing so the right way. Couldn't be more confident in saying that Noah and his abilities to do that the right way. Took my time to make sure I came on here and gave his him credit, because its not unnoticed. **Sam in the Financing was also great, but she only had to deal with me for a few minutes. Noah had to fight through my wife and I's indecisiveness for weeks. More
by pzz402
Employees Worked With
Noah,Sam
February 24, 2024
My truck went in for warranty work (air bag) took pictures of truck day before appointment inside and out when I picked my truck up my dashboard and glovebox is broken tech lied said was already brok pictures of truck day before appointment inside and out when I picked my truck up my dashboard and glovebox is broken tech lied said was already broken picture show different! Dan the service manager told me broken parts is part of the warranty process and will not repair. Mike the general manager is useless and won’t even return phone call More
by Sptnmud94
Employees Worked With
Dan, mike
January 15, 2024
I have honestly given too much of my time already to this place to list every detail about how horrible this experience was but it needs to be done. And posted EVERYWHERE so other people hopefully don’t fall place to list every detail about how horrible this experience was but it needs to be done. And posted EVERYWHERE so other people hopefully don’t fall victim to this service department. Don’t come here. Avoid at all costs! Why? Because they are shady and attempting to communicate is like pulling teeth. It is a car owners worst nightmare when it comes to experience in the service department. We brought my husbands truck in for a recall on a Saturday morning (one the was scheduled 2 weeks in advance so he would not miss work). They asked if he had any other concerns and he told them he was concerned about a leak. They informed us that would be included in a full inspection that costs $185. My husband agreed so we would have some answers. Picked up the truck 3 days later (after multiple attempts at trying to reach them as the truck is needed for his job-he missed a full day) they told us “the repairs totaled about $6,000” which we declined, as at this point we have read the poor reviews and we’re sick of the lack of communication proving them so. We needed his truck back! We pay the $185 WITHOUT any checklist or quote given and he drives away WITHOUT HEAT IN THE TRUCK. Mind you, this WORKED PRIOR TO BRINGING IT IN. What the he**!! Angry, of course, I call and demand a refund the next morning as we were not given an inspection sheet or quote that we paid almost $200 for and now something is broken. They said to bring the truck back in so they can look at the heat..and that the person who was suppose to have the quote was not in. And that it must be in the process of being “filed”. I told them my husband can’t leave work (he works outside as a contractor) and come up there and when he does find the time he is NOT leaving his truck while you look at it. 2 days later my husband was able to bring it back where they said the blower was broken and it was not their fault. They told us $750 to fix and then by FRIDAY (almost a week later) I finally received an email that was NOT a quote but a parts list (dated on the same day I received it). No labor, no details on what’s exactly wrong, just a quickly thrown together parts list which tells me the never really did an inspection but committed fraud. This isn’t the end for us. We want our money back and an apology because honestly, this was an absolutely disgusting experience and they should be ashamed. I purchased a vehicle from this dealership is 2014 with no issues and even a good experience but this service department seriously lacks in all ways. Avoid at all costs, you’ll thank me later. More
by MeganB
Employees Worked With
Anthony
December 12, 2023
AVOID THIS DEALERSHIP AT ALL COSTS. I took my vehicle while still under warranty for a check engine light in June 2023, took it back later that month as they did not have the glow pl I took my vehicle while still under warranty for a check engine light in June 2023, took it back later that month as they did not have the glow plugs on hand [common part] and did not get it back until November 2023. Was told vehicle had been detailed inside and out [UNTRUE] as evidenced by all the damage incurred with dings, scratches, and paint chips. Took it back as it was running rough, 2 days later was told 'no problem found' and that they had replaced with a 'next generation engine' [UNTRUE]. 5 days later it is leaking fluid all over my driveway. Has been sitting there since as they try to figure out what is wrong. No commitment to customer satisfaction, honesty, or follow up from the Service Advisor to the Service Director to the General Manager as I have talked with all of them several times. More
by 2020 Silverado Diesel
Employees Worked With
Kris, Anthony, Dan, Mike
November 29, 2023
Don’t expect any customer service at this dump. And if you do have a less-than-optimal experience, just know that they don’t care. They do. Not. Care. I will regret this purchase for a very long ti And if you do have a less-than-optimal experience, just know that they don’t care. They do. Not. Care. I will regret this purchase for a very long time. This experience has scarred me, and when I think about it I get a sick feeling in my stomach. It was discriminatory, predatory and unfair. The number of lies and deceptions I experienced from my salesperson all the way up to the general sales manager and used car sales manager is incredible. Like previous reviewers, I experienced terminable wait times, sarcastic and rude interaction with the team, promises made and not kept. And even when I showed proof that what they were claiming was incorrect (I hesitate to use the word lie...) they did not care. I was also presented with a higher interest rate than I was already approved for at a credit union. The response was “well this is our rate. Take it or leave it.” Fair enough. Such a huge red flag that I disregarded because I was just so ready for the process to be over. Why oh why didn’t I listen to my gut, screaming at me, and walk away? There are so many dealerships around town - just drive right past this one. PS - don't get on here on respond that you're sorry I had such a bad experience, and that I should call your general sales manager. I already screamed at that manipulative shrew. More
by kerburke1
Employees Worked With
You know who you are
September 07, 2023
Awful experience. Constantly misled, told things that weren’t true, and dragged along for an unbearably long process when it came down to purchasing. Wouldn’t recommen Constantly misled, told things that weren’t true, and dragged along for an unbearably long process when it came down to purchasing. Wouldn’t recommend them to anyone. More
by tutors_mocks_0q
Employees Worked With
George, Djon
