Champion Ford Lincoln Mazda

Customer Dissatisfaction I came to champion as a Z plan customer. Being a plan customer I expected certain things when purchasing the vehicle. I needed to see the cost of th I came to champion as a Z plan customer. Being a plan customer I expected certain things when purchasing the vehicle. I needed to see the cost of the truck on the dealer invoice and the Z plan number on the invoice. Instead Ernie justg showed me the number I was getting the truck for after all rebates. When going through the purchase I expected to see some where all of the options that I purchased with the truck itemized with the total price to finance at the bottom. But instead I was only give the amount financed. I purchase remote starter, the protection plan(undercoating, paint sealing and scotch guarding of the interior) extended warranty, and a sprayin bed liner. On the spray in bed liner I said that I wanted it to match the color of the truck and I was told by Ernie that Black was the only thing available. When I was sent to pick up the truck at Valley Brown i told them that I really wanted it to match the color of the truck and they told me that if they had know they could have color matched woti no problem and he proceed to tell me of all of his other comercial customer that have the color done to their vehicles and that everyone at Champion including Ernie was aware of that. He also told me if I wanted it colored I could pay 250 dollars to have it redone. I then called Ernie to express my disappointment he said he did not no and he was sorry. It certainly appears that the only thing Champion Ford cares about is getting the customer out the door and not the satisfaction of the customer. I really expected more from Champion as a Ford Z Plan Customer. If you care to discuss with me my telephone number is 330-261-8681 JIm Bailey More

One of the best buying experiences My husband and I really enjoyed dealing with Rob Ochoa. We came and talked to him about the ford fusion not knowing what engine we were looking for. My husband and I really enjoyed dealing with Rob Ochoa. We came and talked to him about the ford fusion not knowing what engine we were looking for. He spent over an hour with us answering all our question and we left that day without buying a car, but was very impressed with him as a salesman. We came back to the lot about a week later on a Sunday and saw the car we ended up buying. It was a used ford fusion. We still got treated the same by Rob telling us all about the 2013. We were very happy to deal with Rob and really did appreciate all the time he spent with us. More

Perchased F-150 Pickup Excellent Internet webpage! Found a truck I was interested in and went to the dealership. Salesman's name is Calvin Dennis and he was very helpful an Excellent Internet webpage! Found a truck I was interested in and went to the dealership. Salesman's name is Calvin Dennis and he was very helpful and answered every question I had. I purchased the truck and the whole transaction went very smoothly. The entire staff was friendly and the offices and showroom was spotless!! I would rate this dealership an A+ Thanks to everyone there. Tim B. More

Great buying experience Andrew was awesome, and most of all he wasn't pushy at all. He directed us in the right direction and answered all questions we had. Linda was great a Andrew was awesome, and most of all he wasn't pushy at all. He directed us in the right direction and answered all questions we had. Linda was great as well, she worked with us to get the payment we desired. Overall great experience! Will continue to buy from these folks in the future. More

A Good Day We recently purchased a new Ford Fusion @ Champion. Andrew Davis met us as we were getting out of our car to look around. He was a very pleasant young We recently purchased a new Ford Fusion @ Champion. Andrew Davis met us as we were getting out of our car to look around. He was a very pleasant young man to deal with and helped us throughout the purchase process. This is our first Ford car and we are very pleased so far. The rest of the gang at Champion were also very nice and helpful, manager Duke Brubaker, & sales manager Jerry. Jackie and Linda in the finance department were also great to work with. Thanks to you all!! More

Champion Ford Champion made my first car buying experience super easy, I couldn't have asked for a better experience. Everyone involved made sure that they did ever Champion made my first car buying experience super easy, I couldn't have asked for a better experience. Everyone involved made sure that they did everything to help me. More

Wonderful experience It was a pleasure working with Andrew. He was as excited as we were to order my new MKC. Linda was very helpful in finance. Matt spent a lot of tim It was a pleasure working with Andrew. He was as excited as we were to order my new MKC. Linda was very helpful in finance. Matt spent a lot of time with us going over all the features of my new vehicle and explaining how everything worked. More

Unexpected Pleasure! Ernie Coons was wonderful! No pressure,no hassle,just an honest man trying to get the car we were looking for.They went out of there way to find us th Ernie Coons was wonderful! No pressure,no hassle,just an honest man trying to get the car we were looking for.They went out of there way to find us the right car and color,even going to St Louis to get it!Friendly service,Great Experience,i would recommend them to anyone.Thanks! More

Thanks Rob!! I love the Ford Fusion I purchased. Rob Ochoa was very nice to work with and went out of his way to make sure he communicated the process to me. Once I love the Ford Fusion I purchased. Rob Ochoa was very nice to work with and went out of his way to make sure he communicated the process to me. Once I purchased the vehicle, he went over every control in the car and even did the small things like help sync my phone. Not everyone I ran into at the dealership was as nice and friendly as Rob, but Rob more than made up for their lack of effort!!! More