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Champion Chrysler Jeep Dodge Ram of Lansing - Service Center
Lansing, MI
77 Reviews
77 Reviews of Champion Chrysler Jeep Dodge Ram of Lansing - Service Center
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January 25, 2017
Very pleased! I have been pleased with the service and the service rep that I utilize- Phillip Wright- is excellent. He is very detailed oriented and listens to co I have been pleased with the service and the service rep that I utilize- Phillip Wright- is excellent. He is very detailed oriented and listens to concerns and makes sure that my concerns are addressed and corrected. He is all very good about keeping me informed while either waiting at the location or at home. He does an excellent job and it is appreciated that I am treated the way I have been. I dont feel like thebcompany sold me a vehicle forgot me! More
by mary1220
Employees Worked With
Phillip Wright and Bryan schribner
January 25, 2017
Great service from Phil even considering i had unexpected expenses he was very helpful and accommodating to my situation. Thank you so much for everything service from Phil even considering i had unexpected expenses he was very helpful and accommodating to my situation. Thank you so much for everything. More
by Noscreenname
Employees Worked With
Phil
January 24, 2017
Great Service I always get great servvice at Champion I am always treated witth respect,and the seevice is always outstanding I have dealt with both Phil and Tina I always get great servvice at Champion I am always treated witth respect,and the seevice is always outstanding I have dealt with both Phil and Tina and they both go above and beyond consistantly. More
by Margaret Knepper
Employees Worked With
Phi
January 17, 2017
Always take care of me They always take care of me. Whether it an oil change, a scheduled service or a warranty repair they have always got me in and fully explained everyt They always take care of me. Whether it an oil change, a scheduled service or a warranty repair they have always got me in and fully explained everything. They shuttle me to where I need to go and pick me back up when services are complete. All staff members are extremely friendly. More
by Davidy15
Employees Worked With
Phil
January 11, 2017
Always great service I have been going to Champion since 2008 with 3 different vehicles for service. Bryan has always been on top of what the car has needed and recommend I have been going to Champion since 2008 with 3 different vehicles for service. Bryan has always been on top of what the car has needed and recommended service. He has also helped out with emergencies of non scheduled appointments, because things happen with out warning. Tina has also been on the ball over the years as has other service professionals. When issues arrived on one of the cars, Jeff the service manager was helpful and we came to a mutual agreement. More
by Pamela
Employees Worked With
Bryan
January 21, 2015
Service Depatment is dishonest and Slow. This dealership is terrible. And their service department is the worst I have ever used. I bought my vehicle here but will take it to another Dodge This dealership is terrible. And their service department is the worst I have ever used. I bought my vehicle here but will take it to another Dodge dealership for any future service. More
by Joyce
Employees Worked With
Lisa
September 05, 2014
Very Unprofessional I went in for a transmission fluid check. This was my first time using this dealership and my service was terrible. I first spoke to a salesman inside I went in for a transmission fluid check. This was my first time using this dealership and my service was terrible. I first spoke to a salesman inside the store. He treated me like I was an idiot because I asked him how to go about having someone check my fluid. I went to get back in my car to pull around to the service area and one of the salesman parked a Jeep behind my vehicle. I had to get out and ask if they could please move so I could back out. I got into the service station and the first man I talked to basically told me he didnt have time to help me because he was assisting another person and said it would take a while, and cost money! He was not friendly whatsoever and treated me like an idiot. So then I stepped back and waited until another man called me over. He said he was new and had to go ask someone for help. He came out of the service shop and just got right in my vehicle without warning and popped the hood and stuck the dipstick in. The serviceman told me I needed a transmission flush and they could schedule it for me. The new guy told me if I went back and talked to the first man I talked to he would definitely try and sell me a flush for $150.00. What I was wondering was, why did the first guy give me false information telling me I would have to wait a while, and pay for it when it was such a simple procedure? I just left there very unsatisfied with my service. Everyone there seemed very rude and unprofessional and I felt like I was bothering them. Ive never had this experience with any other dealerships before. Pretty poor customer service. More
by alchinb
Employees Worked With
Short salesman from inside. First cube man with a helmet in his room and new guy in cube closest to inside building door.
