Champion Chrysler Jeep Dodge Ram of Lansing - Service Center

Very terrible service. Had them service my Jeep Renegade. They lied about charges and services. Took my money and I am a mother of 4. Poor service. Terrible people. Had them service my Jeep Renegade. They lied about charges and services. Took my money and I am a mother of 4. Poor service. Terrible people. More

My engine light was on, I took it to Champion and they put it on their machine for $150 bucks, told me the Active shutter system was shorted out and could be fixed for about $1100 bucks. I drove the truck put it on their machine for $150 bucks, told me the Active shutter system was shorted out and could be fixed for about $1100 bucks. I drove the truck for probably 2 years with the light on, took it to LaFontain for an oil change. Told the Service rep about the engine light and he said that diagnosis just sounded wrong. They checked it out and found a loose wire in the wire harness, All fixed for a fraction of price. More

If you enjoy being frustrated and not having your concerns addressed when you deal with the service department. The reviews of others echo this consistent pattern. In general conversation about cars concerns addressed when you deal with the service department. The reviews of others echo this consistent pattern. In general conversation about cars with friends it was also mentioned by others they have very poor experiences with them. Avoid at all cost. I drive out of my way across the city to another dealership. More

My daughter purchased her first vehicle from Champion in July 2022 .. The check engine light came on, so we made an appointment for service a week ago. We dropped the car off at noon, and at 3:30 still had July 2022 .. The check engine light came on, so we made an appointment for service a week ago. We dropped the car off at noon, and at 3:30 still had not heard anything. I called and left a voicemail for a status on the vehicle, never heard back. I called back at 5:20, only to be told it had not been looked at yet and would not be looked at until tomorrow and I should hear back by noon! I have an appointment for service, and it takes 24 hours to look at the vehicle???? When questioning how this could happen, I was directed to the Service Manager Claude. That is where a lousy experience got even worse! I have NEVER been spoken to by a service professional like this before. Claude was extremely rude and aggressive with me. He would barely let me speak or ask any questions to the absurd story he was trying to spin. He kept telling me I was interrupting him as if he wanted me to shut up and listen without speaking. Claude seems confused about his role at Champion. I expect a service “manager” to be helpful to the customer, be honest and admit a mistake happened, and calmly resolve the issue. Apparently, my expectations were too high, at least for Claude. I asked if we have opted to wait in the lobby until her vehicle was done would we still be sitting there, Claude responded “I don’t know”. When I expressed concern about not being able to trust her vehicle to be looked at or bringing it back for service in the future, he told me not to bring my vehicle back because it was a hassle for him and me. I asked if I could speak to his manager\supervisor, he told me he doesn’t report to anyone. He suggested we pick up the vehicle that night, which we did. It seems like repeat customer business is not a priority at this dealership. Needless to say, we will NOT be bringing any vehicle here for service again, nor will we be purchasing any more vehicles from this dealership. Very disappointed in the customer service , and the behavior of Claude is unacceptable! It was a very upsetting experience for a young girl bringing her car in for service for the first time. Not the level of service I am used to!! More

I went into the dealership on 1/5/22 waited 20 minutes to be acknowledged while two other people obtained help before me. However, I was there first but was arguing with the service guy about what I schedule be acknowledged while two other people obtained help before me. However, I was there first but was arguing with the service guy about what I scheduled the appointment for (he claimed for a headrest, but it was for an electrical problem with my van doors). Soren was very mean and aggressive, standing up over me, very angry, puffing out his chest to intimidate me, asking, "do you have a problem with me?". I didn't want any issues as I'm a 5"1 female who doesn't like confrontation. All of this happened after I returned to the dealership from picking up my children from daycare- because I spent almost the entire day at the dealership waiting for my vehicle to be looked at, although I scheduled a 9:00 am appointment for which I arrived a few minutes early. So after wasting my day, I left but tried calling to confirm the status of my vehicle,it upset the service rep. I sat at the dealership practically the entire day for a 9:00 am appointment for which I previously had scheduled and arrived early. Very unsettling encounter and experience, but Phil was excellent and did everything to rectify the situation. But once Phil left the area, Soren approached me unnecessarily, although Phil was already helping. If I was male, I don't think I would've experienced the same treatment. More