Champion Chrysler Dodge Jeep - Service Center

Diagnostics charges I suggest that the $100.00 fee for diagnostics when a warning light is on be subtracted from the total bill when the dealership does the repairs . Or I suggest that the $100.00 fee for diagnostics when a warning light is on be subtracted from the total bill when the dealership does the repairs . Or atleast give a credit or discount for seniors 65 and older. I had a bill after diagnostics and repair for 2 sensors that were replaced of $320.00 , sensors $70 , diagnostics $100 + labor , taxes and parts = $320.00 , steep for only replacing 2 sensors that only cost $70.00 . More

Vendor Hospitality Great vendor to deal with! Awesome customer service. Rick (parts) he is awesome, he will work with you on parts ordered.A FIVE Star Dealer! Great vendor to deal with! Awesome customer service. Rick (parts) he is awesome, he will work with you on parts ordered.A FIVE Star Dealer! More

Service Department poor Judgement and dishonesty Several months ago my wife took our Dodge Ram in for oil change and tire rotation. She was told by the service tech that she needed new brake pads si Several months ago my wife took our Dodge Ram in for oil change and tire rotation. She was told by the service tech that she needed new brake pads since they were rubbing metal-to-metal. I replaced the pads and found that here was no metal-to-metal rubbing. The pads still had about half of the brake material on them. The service tech just LIED in order to try to have her pay for an OVER PRICED brake job. I challenged the remark by the service tech to the Service Manager. He basically blew me off with a free oil change and a lot of double talk. Now, just last Friday, March 10, 2017, she again took the Ram back to Champion for another oil change and tire rotation. This time she was told there were two lug nuts broken and she had to pay $22.00 for these two lug nuts. No one other than Champion has ever removed the tires from this truck. So, they (Champion) were the ones who broke the lug nuts, yet they made my wife pay for new ones. As of this writing, Champion has reimbursed us for the lug nuts, but only after I had a serious talk with the Service Manager. I am fed up with these dishonest people and will now take my business elsewhere. More

service Rep at Countrr First I went to the service counter to inquire about an oil change for 2013 dodge avenger. Dan was the person I met, Right of the bat I was a bother t First I went to the service counter to inquire about an oil change for 2013 dodge avenger. Dan was the person I met, Right of the bat I was a bother to him. Never made eye contact, he was wearing sunglasses. He was abrupt and rude. It toke a while to get checked in but there were many people standing around waiting for him so they could get started on my vehicle. The techs were great, did a good job. When done I stood at the counter waiting for Dan to get my ticket, I was ignored for 15 min. He stated on ticket I said engine light was on, but I never said that. He was bothered that I was paying cash due to he had to walk me to cashier. Never a word spoken, not thank you have a good day or been a screw you, but that's the one he was acting like. Thru rest of the shop people helped me with a smile . I will use them again but never with Dan!!!! More

sERVICE TECH KEPT MESSING UP MY TRUCK Service tech kept messing up my truck. The only reason I did not blow a gasket of my own was because of the excellent service I got from the service Service tech kept messing up my truck. The only reason I did not blow a gasket of my own was because of the excellent service I got from the service rep Rebecca Breedlove. She took care of everything very professionally and made things right. I will only deal with her from now on at this dealership because others tried telling me that it was this way when I brought it in and she took the correct attitude of helping the customer, not trying to tell them you're lying. More

Honesty. Integrity. Loyalty. Rebecca = FANTASTIC Supervisor! 2013 DODGE DART - SPECIAL EDITION - 2.0L TigerShark Turbo - RALLYE PACKAGING - 6 Speed Automatic @ CHAMPION DODGE - SERVICE DEPT. ---- My Dodge Dar 2013 DODGE DART - SPECIAL EDITION - 2.0L TigerShark Turbo - RALLYE PACKAGING - 6 Speed Automatic @ CHAMPION DODGE - SERVICE DEPT. ---- My Dodge Dart had it's 2nd recall was the TRANSMISSION (notice didn't arrive in the mail but I had experienced the defect while driving my car with my son in the back seat) AND there is only one TRANSMISSION TECH FOR CHRYSLER/DODGE/JEEP on the MS Gulf Coast that could repair my vehicle. I called Chrysler to gather more info, communicate my issue, notified maker of my vehicle being defective and they allowed me to choose my dealer with a Transmission Tech to repair this defect. I called Champion and Rebecca listened to my brief on the dangerous recall (which I hadn't received a notice in my mail), she was explaining their recent repairs of the Transmission recall on the Dodge Dart 2013 and had valid proof in true quality of their servicing to assist my dangerous recalled Dart. She had mentioned my oil needed to be changed (my safety was my biggest concern more than oil during that time). She immediately took care of my recalled/replaced part on my vehicle, oil was changed and fluids checked within 2 working days. She also had mentioned my two front tire treads had worn abnormally. My son and I would be in bad shape had she not mentioned the premature wear in my two front tires. Her determination to provide top notch trustworthy service is impeccable! She really is the asset for customer service in the automotive industry. The crew that works alongside her showed the true value of teamwork and passion for helping others as they enjoy their career in automotive services. --------Many discriminatory events occur through the sales and services of any dealership of any kind/make/etc. whether it be the consumers or the employees that are of any GENDER or RACE. Beware of discrimination and trust your instincts!! We all bleed red.... ASK FOR REBECCA!!!! THANK YOU REBECCA!! MUCH APPRECIATION, MEGAN MORROW GULFPORT, MS More

Organized Efficiency - Good Pricing As a military contractor who repairs aircraft I was glad to sea a clear chain of command in the service department. The ticket writers are knowledgea As a military contractor who repairs aircraft I was glad to sea a clear chain of command in the service department. The ticket writers are knowledgeable and have good attitudes and communication. I met the technician who performed the work and he also had a great attitude and thoroughly explained the root cause of my check engine and gave helpful details of the repair. This was a complicated repair that needed the professionals and I am pleased to report. This team is the real deal. Down to earth get er done efficiency with quality throughout. Will be recommending to other dodge owners and returning for any other repairs in the future. More

Great Service You can't get any better than Clay. I've been dealing with Champion for over 15 years. Honest ,trust worthy and will get the job done! You can't get any better than Clay. I've been dealing with Champion for over 15 years. Honest ,trust worthy and will get the job done! More

Service Department I have a 2011 Dodge Challenger RT and two weeks after driving it off the lot the air bag light came on. Took the vehicle to the service department to I have a 2011 Dodge Challenger RT and two weeks after driving it off the lot the air bag light came on. Took the vehicle to the service department to have it checked, of course they couldn’t find anything. A few weeks later, we recived a recall for the wiring harness in the seat that causes the air bag light to come on. Took the vehicle and they changed out the wiring harness. A few months later, it comes on again, they cant find anything wrong. A short time later another recall. Well this has happened over and over. Now the ABS, Traction control and BAS lights are on. Made an appointment a week ago for Tuesday October 13, 2015 @0830. Get there tell the service desk guy what the problem is. He tells me you will have to pay a diagnostic fee of $95. I explained this vehicle has had some sort of electrical problem since we have owned it. He verified that there has been a problem with the air bag light but not the others and since it has 54,000 miles I have to pay the fee. FINE I will pay the fee. At 230 I have not heard from them and they will not answer the phone. So I go up there and our vehicle is sitting in the parking lot. I asked if it was ready? He walks over to THREE guys standing outside talking and smoking, comes back and says they haven’t looked at it yet. So much for an appointment. Unfortunately for them, we want to buy a JEEP, but not from Champion More

POOR SERVICE We brought our 2007 Chrysler Pacifica in for service with a fuel system problem. The fuel gauge would suddenly drop from half tank to empty for unkno We brought our 2007 Chrysler Pacifica in for service with a fuel system problem. The fuel gauge would suddenly drop from half tank to empty for unknown reasons. We also experienced a problem filling the tank, it was impossible to fill without continually having pump the handle to keep fuel flowing, as if the tank was full, but it was not!! We were told a new fuel tank would be needed, we agreed to the new tank($1500), but the problems continued. We brought the car back 2 more times, each time we were told the car was repaired, it was NOT!! Chrysler Pacifica has a history of this problem that is documented many times on the internet. These guys never admitted to not knowing what the problem was, or offering a solution! I wrote to the COO, Vic Dehon, but never received a reply from him. Poor service, Poor management, Poor customer relations!! More